We just returned from a 7 day trip to Mazatlan and stayed at the El Cid Castilla. After staying in many resorts throughout Mexico, I have to say the service at El Cid ranks up near the top from my experience.
The restaurant servers in the restaurants and buffets were great and always on top of things as were the servers at the pools. Francisco at the pool really stood out as he seemed to always make sure I had a full glass in front of me. Roberto at El Patio was fantastic at getting to know our names during our one dinner there!
PROs: The Service, the food, the pools and LOCATION. I really enjoyed the Sushi bar (not top line sushi but very good considering it was included in the All Inclusive) and the Argentinian restaurant at El Patio. The evening and breakfast buffets were good except the Oriental theme. The hotel was not crowded which always made it easy finding lounge chairs available at the pool and made it easy to make dinner reservations. We often walked the beach and enjoyed a cocktail here and there at some of the places like Diego's. Also walked around in the Golden Zone to do shopping. We always felt safe and everything was so closely located. We also enjoyed having the pools heated. The hotel is older but they are constantly keeping it looking good. You could exchange currency there as well with no minimums and surprisingly the rate was really good. It was very comparable to what I received with my bank at home.
CONs: Would love to see a minibar in the rooms to have a beer or two while getting ready which El Cid does not. Also, yes the bottled water is only about a buck and goes to charity but what is the point. Provide free water in the rooms. We just ordered water before leaving the pools or bars each day and would receive the same bottled water in the room for free and bring them up. They could play better music at the pools, at is seemed a bit too relaxing and was the same music everyday unless someone went to request music. The alcohol is good too as they even have some name brands.
As with some of the recent comments below, I too didn't feel hassled about timeshares in the reception area. In fact, the only time it was really brought up was when I went to the information desk to ask a few questions. On the beach, sure there were people trying to sell products but it is Mexico. The Lobby bar is pretty quiet, even at night. However, it did seem busy when they had live music but it is geared more toward the older Mexican crowd in my opinion. The bath water temps often fluctuated from warm to hot to cool.
We stayed on the 8th floor in the Castilla Tower. Great views, rooms always promptly cleaned and plenty of TV channels (surprisingly even though barely needed). Bed are hard...but aren't all hotel beds hard in Mexico? Also, not sure if it was just something when we were there or not, but the first day of check in the water in our room was brown. I called the front desk and they said they had an issue but to just let the water run and it would clear up..sure did. I loved Mazatlan and would go back in a heartbeat before going to other places such as PV or Riveria Maya. I wouldn't blink twice about whether to stay here again or not...I sure would!
- Official Description (provided by the hotel):
- Nestled in the heart of Mazatlan's Golden Zone with splendid views of the ocean, refined comforts, and warm, friendly service, El Cid Castilla Beach offers a delightful combination of sun and fun for all ages. Relax on our beautiful sandy beach as the Pacific laps at your toes, sip a refreshing beverage at one of our two connecting pools or enjoy a gorgeous sunset from your balcony as it melts on the horizon. Serving as a tropical oasis for unforgettable getaways, Castilla's vibrant location makes it the perfect retreat for entertainment seekers as it is just a few sandy steps away from the energetic nightlife, enjoyable shopping, and restaurants including Senor Frogs restaurant and disco on site. • Ideal for Friends and Families • European, All Inclusive and Elite All Inclusive Plans • Three restaurants with international cuisine • Kids Club (From 10am -10pm) • Teens Club (From 11am-7pm) • Theme night dinner buffets with live entertainment • Two expansive, connecting free form pool with swim up bar • Beach front property with aquatic center • Pronatours Tours Desk • WIFI Internet Access • El Cid Golf & Country Club, offering golf, tennis, spa, and fitness center • Only 18 miles from Mazatlan Airport ... more less
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- Also Known As:
- Hotel El Cid Castilla Beach
- El Cid Mazatlan
- El Cid Castilla Mazatlan