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“A BREAK FROM WINTER” 5 of 5 stars
Review of El Cid Castilla Beach Hotel

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El Cid Castilla Beach Hotel
3.5 of 5 Resort (All-Inclusive)   |   Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico   |  
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Ranked #15 of 76 Hotels in Mazatlan
Winnipeg, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
“A BREAK FROM WINTER”
5 of 5 stars Reviewed February 15, 2012

Just returned from 2 weeks at EL Cid Castilla. We had a great time for our holiday. The staff were great and everything else was wonderful. We will be returning next year for two weeks for our third vacation.We had a blast.
Thankyou

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review, February 17, 2012
Dear Beatty3

Thanks a lot for giving us your preference to stay. I am thrilled to read that you had a wonderful vacation.

Be assured that we will be waiting for your return. I would like to have the pleasure of meeting you in person next time you visit us. Please contact me for any assistance you need.

See you soon!!!

Raul Hernandez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,426 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (225)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Saskatchewan
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 15, 2012

Spent our winter vacation at El Cid and plan to return again in 2012. We were leary because of the news reports back home but we felt really safe here. We even saw one of the security on the beach try to persuade 2 girls from walking on the beach in the dark only to be spoken to rudely and the girls went off down the beach. Felt sorry for the guy as he was only trying to keep them safe.

We found this resort very good. We travel to Mexico every year, and since hotel classification is very different from here in Canada, we aren't ever sure of what we will get ourselves into. This resort was a very nice surprise.

Ours rooms were in good shape and very clean. The maids did a good job, and then a supervisor comes around to make sure everything is done. We had a balcony and a super view of the ocean. The sunsets were awesome.

The food was good and we always had plenty to eat and left every meal saying that we were not going to eat so much at the next meal, but this never happened as there was always too much to chose from. We really enjoyed Mexican Fiesta cause it was our chance to try their Mexican Food. We really liked all the fresh fruit at every meal. My husband loved the desserts especially the rice pudding which he wished was at every meal.

The pool was heated and if you got too warm all you had to do was go over in the shade for a while and you would cool off. We spent most of the day in the pool and at the swim up bar. We got excellent service at the pool and at the restaurants. The music was always kept at a nice comfortable level. We find that some resorts have the music TOO LOUD at the pool so it is hard to sleep on your lounger or even in your room. We did find that the music at the entertainment was really loud, and one time we had to leave before it was over because it hurt our ears. We noticed other people leaving as well. The next time we sat right by the food at the back of the buffet and it was still really loud. I like my music loud (not my husband) and I even found it was too much.

This is a very large resort and if you need to go anywhere and don't want to walk, the bell boys will arrange for a shuttle for you at no cost to you. When we went to the Sushi bar, they arranged for a shuttle to take us there cause we were not sure where it was.

We are very glad that we tried this resort and loved it so much that we are going to bring our children and grandchildren next time. There are lots of activities for people of all ages and the service is just super.

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review, February 17, 2012
Dear TinySaskatchewan

Thank you for your kind words. I am delighted you enjoyed your stay. Your kind comments are our best reward and it makes us to feel very happy that we exceeded your expectations of stay and found our service to be super, we truly believe that our staff is our most important asset.
As you could experience, we are a company that is constantly renewed this with the objective to satisfy our guest´s needs and it is reflected in comments like yours.

We are glad as well that you have chose us to stay and it give us a great pleasure to read that your are planning to return in this year, please when that happens feel free to contact me, I assure you that we will treat you with the same personalized service that characterizes us.

Until soon!!!

Raul Hernandez
General Manager
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somerset mb
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 14, 2012

After just returning home from 2weeks at el Cid Castilla i was shocked to read a previous review about the noise bad food,musty smells etc!
The group we had traveled with had vacationed at El Cid for many yrs and everything they had told us about the good food ,friendly staff we found to be true .
As a very picky eater i was suprised that the buffet meals were very good.
the shrimp and steak at the beach dinner were awesome.
Breakfast buffet was also lacking in nothing.
The waiting staff ,Rueben,Jesus,,were outstanding.The egg ladies at breakfast also very good job.
We had a ocean view suite 2095---2097 that lacked for nothing ,the maids did an awesome job.
The activity staff especialy Fabiolia& Marco were outstanding and made our daughters holiday with the games and general fun.
As for that Band that was on the beach ,,its a public beach outside the ropes ,people paid them to play ..they werent that bad..
Roll on next year we will be back..

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review, February 16, 2012
Dear JamesmcSomerSetMb

Thanks for spend your vacations with us!

We were so glad to have you with us! It’s great that you had the opportunity to enjoy and have fun during your stay with us! I am glad that you enjoyed the food service, we have different options for breakfast lunch and dinner giving you the opportunity to choose between a la cart or buffet! both are delicious and with multiple options of dishes.

Our staff is always happy to assist and help you, we are very proud of the waiters like Ruben or Jesus and our maids, all of them are wonderful and always taking care of you making you feel just like home. Activities staff are always trying to make you spend a fun time either the pool, the beach or at the kidsclub as well.

Your celebration is important for us that is why we make a terrific job because we want you to feel special!

Hope to see you next year!

Sincerely,

Raul Hernandez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed February 14, 2012

We stayed at the El Cid castilla beach for a winter get away from Jan.26-Feb2/12.
Check-in: didn't have to wait long. Ended up getting the wrong colored wrist band. They gave us the "European Plan" one when we paid for All Inclusive. This was noticed by the persons who you are directed too to go over everything the resort has to offer, after check in, this desk is also where you go for all information needed on excursions ect. They will try and get you to sit through a "presentation" and in turn they say we will give you a free excursion or gift. We didn't bother. We weren't interested in a time share !
After our info talk on the resort we headed up to our room.
Our first room was # 4078. We were quite happy with this. It had a nice pool view and we could see some ocean. We settled in nicely for our first night....Our friends weren't ahppy with their pool room view so they went back to the desk and paid a $100 up grade to be in the tower. A beautiful newer room with a breath taking view of the ocean (14th floor). We decided to stay in our given room.
In the morning, I noticed tiny little red ants crawling up the phone wire, crawling all over the night table and a few on our bed !!! I immediately got showered and dressed, went down to the check in desk and complained. They were well aware of the problem and asked if we wanted to change rooms. I said YES! before these little ants get into our belongings!! Another thing we noticed(the night before) was a leak around the sink tap..when ever we turned on the taps the counter top would be soaked..I had a hand towel around the sink so our toiletries wouldn't get soaked. I planned on letting them know this in the morning so it could be fixed.
We went to check the new room #6114 before moving all our things. It was in the tower below our friends. We immediately ran back down to the lobby and said we would take it !!! The View was amazing and we didn't have to pay for the upgrade like our friends did! The front desk asked if we needed a bell boy to move we said no we could manage. We were so excited about our new room! It was lovely! We noticed we didn't have any chairs on our balcony like others did, we asked the front desk for the chairs and they were brought to our room with in an hour, quite impressed !
Food: We had the buffet most every day. It gave us a large assortment of food. Every night was a different theme for food; Mexican, Italian, seafood, Oriental.
Breakfast: the buffet also was our 1st choice. Made to order eggs, omelets, pancakes, french toast, cereals, fruit, yougurt. No complaints with the buffet food.
One morning we decided to join our friends and have breky over at El Patio (El Cid Granada), we weren't impressed as much as we were with the buffet.
From 12-5 every day a buffet (La Alhambra) opens up for lunch. This is located right by the beach. Lovely views and good choices for food once again. If you don't want to sit at tables u can ask for a plastic plate and take your food down to the beach. We did this a few times. I truely believe this out side buffet should also be open for breakfast and dinner. The setting is lovely with the nice breeze off the ocean.
The only Carte restaurant we tried was the Italian. Although the setting was nice. The food wasn't that great. I ordered the canniloni stuffed with spinach, salmon & cheese. There was no spinach and hardly any salmon..I should have complained bbut I didn't. The Caesar salad was really good. My husband had a shrimp pizza ..not much to it..not much taste....our waiter was very nice and prompt service.
Every night around 7:30 the dinner buffet restaurant (La Pergola) puts on a show. Well worth watching! Very talented and good looking dancers! A few shows were audience particapation. A fun filled evening. If you enjoy that kind of thing. Unfortunately our friends weren't into the nightly entertainment. Sorry to say they missed out on some good entertaining evenings.
Afew suggestions we have for El Cid Castilla: It would be nice to have evening dancing somewhere on the resort that is covered for all inclusives. The Lobby bar in the evening was a bit borring with no music and just a pool table. A house band would have made it that more special! The other suggestion already mentioned was regarding the beach buffet, should be open for breaky and dinner.
Over all we did enjoy our week. Staff were friendly & helpful. Oh the pool..was a bit to warm lol!! We aren't really pool people more beach people but the one day we did use the pool after sitting in hot sun we jumped in to refresh ourselves only to find the water warm enough for a bath..no complaints just sayin'!

Room Tip: In the tower !!! Best views for sunsets & ocean. No Ants !
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  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review, February 16, 2012
Dear scoopina

Thanks so much for your detailed review. Our guest´s comments are the best tool we can have to measure their satisfaction´s level. I am delighted that you have enjoyed the service at the buffet restaurants and the wonderful shows as well; I agree with you, dancers are really professionals.

As you experienced, guest´s needs in our company are attended with promptness by our staff, we really value when guests while staying at the hotel, come with us to bring to our attention any concern they have, it helps us to take fast and appropriate actions in order to achieve that you leave the hotel with just good memories of our property. Please accept our sincere apologies for any inconvenient we may cause you.

Our guest´s comfort is really important to us, for that reason I would like to share with you that in order to avoid any type of insects in rooms; these are fumigated every month; however I really appreciate your comments so to reinforce this procedure. I would like to share with you that with the only objective in offering you even more entertainment, we are having live music at the lobby bar (Castilla) on Thursday and Fridays from 9:00pm to midnight.

We look forward to having you with us very soon to offer you a wonderful vacation.

Best regards,

Raul Hernandez
General Manager
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Terril, Iowa
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 12, 2012

This was our 4th year staying at El Cid Castilla in Mazatlan . We were there for 2 weeks from Jan. 28th to Feb. 11th. We love it. Everyone is so friendly. Food is great. Something for everyone. We always get a ocean view room on the 9th floor in the middle. Great view. Lots of activities around the pool. Our favorite employee is Ivan , he is the best bar waiter in El Cid Castilla Lobby Bar. He always greets you with a big smile and is so polite. Where ever Ivan sees you on the resort he always has a friendly wave . He treats you like family. What an awesome guy Ivan is. Only problem we have is their internet signal in the rooms. It is very weak. Internet service was down more then it worked this time. Need to improve that ! Mazatlan is a very safe place to go , so please go and enjoy what rest of us have.

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review, February 13, 2012
Dear Bert N

On behalf of everyone at El Cid Castilla, many thanks for such Amazing review. I am glad that you had an amazing vacation at this your home and enjoyed of every aspect of our hotel. We effort in provide you the highest standards of quality in product and service; to know that our staff, especially Ivan is going beyond expectations, is really gratifying.

In regards to the internet service, I would like to share with you that currently the service is working properly to satisfaction of our guests, we apologize for any inconvenient we may cause you.

Your loyalty is the best reward we can have from you and we greatly appreciate it.

We hope to serve you very soon!!!

Raul Hernandez
General Manager
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Westlock, Canada
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 12, 2012

What a great trip!! We just got back from our 7 day vacation, and wished we were booked for at least 2 weeks!! We stayed at the El Cid Castilla last year as well and loved the resort and staff so much we went back again this year. Extremely friendly staff, clean resort, plenty of activities to do, and extremely safe!!! There was 7 of us in our party and everyone had a great time, the food was amazing!! We will definitly be going back to this resort!!! Our favorite waiters were Francisco Rentena who served us at the pool bar and Adrienne who was our waiter on the beach!! Great waiters with a great sense of humor, you can tell these two men love their jobs always so friendly and happy!!!!

Room Tip: The ocean view rooms are beautiful! Last year we stayed in the pool view rooms and they were nice...
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  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review, February 13, 2012
Dear Tori W

First of all, many thanks for your loyalty, which is much appreciated. I am delighted that because of the great service that our staff delivers, cleanliness in areas and activities to mention a few of the hotel aspects, you are returning, and as you mention, El Cid offers something for everyone,. And be assured that will continue working very hard day to day in order to have every day more and more repetitive guests.

Your comments have been shared to Adrian and Francisco; they thank you for your kind words.

For your next visit do not hesitate to contact me for any assistance you may have. I will be honored in meeting you in person.

Sincerely,

Raul Hernandez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saskatoon, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 11, 2012

We just spent two weeks at El Cid Castilla and had a safe, wonderful vacation. We spent our days beside the pool which is heated and has a swim up bar. The water was wonderfully warm, and in the mornings was partly shaded. There were plenty of lounge chairs available at both pools but we found that the Castilla pool was less windy than the Moro pool. The service around the pool was excellent. We found that Francisco and Adrian took our orders just when our current drink was getting low. When we asked for bottled water that was available as well. There were always plenty of large, dry towels available. We would turn in our used towels at the end of the day and take the clean ones up to our room for the next morning.

Some afternoons we would wander down the Golden Zone to shop. There is a small market about three blocks down, but if you cross the street in front of El Cid and go down that street you will hit lots of shops that seems small until you get inside and then you find out that they go way back. Lots of ceramic and glassware at these shops.

In the evening we usually went to one of the Ala Carte restaurants. They have awesome chicken and steak dishes at El Patio which seems to be the busiest of the 4. We went several times and were never disappointed. The best cheese cake and icecream, and chicken in white wine was served at the Italian, while the Mexican had great shrimp and almond tequila. We found that the tempura and fried rice at the Sushi restaurant were very good as was their sushi rolls. We never had trouble reserving as we always went to the 6pm seating so that we could go back to La Pergola to see the shows. The music/dance shows were by far the best, and it was fun to see the children invited on stage at the end of the performance. The activity crew does an awesome job of seeing that special needs children are involved.

Some of the ala cartes are open for breakfast and lunch as well but we found that the breakfast buffet lacked for nothing. We found that we could have anything we would have had back at home and more. We always ate at the beach cafe (even if at times the birds were a bit annoying) where the selection was smaller but always provided a good variety of meats, veggies, fruit, salads and desserts. Their veggie/ shrimp dish was the best and we loved all the shrimp (salad, soup etc. etc.)

Our room was very comfortable and kept very clean (our maid often left the towels in different animal shapes). The beds are very firm but we like them that way. They use duvet covers instead of bedspreads and the toilet/bathtub is separate from the sink area. Since we were high up in the tower and early risers, it did take a bit of time for the hot water to get to our floor but any time during the day hot water was readily available. We had a fantastic view of the ocean from our balcony which had chairs and table as well as a cement bench.

We have been at El Cid many times and notice that improvements are always being made. They are fixing the cement surround of the pool. They have made a bridge over the Moro pool rather than the stepping stones that were there. They have changed the waiters' uniforms so that they are more standard throughout the resort and many of the table linens have been replaced. Menus have been somewhat changed as well. We noticed that there are lots of security people in all the buildings and on the beach (there were far fewer vendors on the beach than in other years, and once we politely said no thanks they left us alone). We were asked several times by captains and other supervisory staff if everything was okay, and we were told that if we needed anything that we should let them know.

When I had trouble checking in for my flight home, the young lady Marsella was so kind and did it for me on her computer.

All said, we couldn't have asked for better service and left wishing that we had another week. The people of Mazatlan are fantastic, and the people at El Cid are the best! Adios!

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about El Cid Castilla Beach Hotel

Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Top resorts Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#10 Romantic Hotel in Mazatlan
#12 On the Beach Hotel in Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — El Cid Castilla Beach Hotel 3.5*
Number of rooms: 500
Official Description (provided by the hotel):
Nestled in the heart of Mazatlan's Golden Zone with splendid views of the ocean, refined comforts, and warm, friendly service, El Cid Castilla Beach offers a delightful combination of sun and fun for all ages. Relax on our beautiful sandy beach as the Pacific laps at your toes, sip a refreshing beverage at one of our two connecting pools or enjoy a gorgeous sunset from your balcony as it melts on the horizon. Serving as a tropical oasis for unforgettable getaways, Castilla's vibrant location makes it the perfect retreat for entertainment seekers as it is just a few sandy steps away from the energetic nightlife, enjoyable shopping, and restaurants including Senor Frogs restaurant and disco on site. • Ideal for Friends and Families • European, All Inclusive and Elite All Inclusive Plans • Three restaurants with international cuisine • Kids Club (From 10am -10pm) • Teens Club (From 11am-7pm) • Theme night dinner buffets with live entertainment • Two expansive, connecting free form pool with swim up bar • Beach front property with aquatic center • Pronatours Tours Desk • WIFI Internet Access • El Cid Golf & Country Club, offering golf, tennis, spa, and fitness center • Only 18 miles from Mazatlan Airport ... more   less 
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Also Known As:
Hotel El Cid Castilla Beach
El Cid Mazatlan
El Cid Castilla Mazatlan

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