We stayed at the El Cid castilla beach for a winter get away from Jan.26-Feb2/12.
Check-in: didn't have to wait long. Ended up getting the wrong colored wrist band. They gave us the "European Plan" one when we paid for All Inclusive. This was noticed by the persons who you are directed too to go over everything the resort has to offer, after check in, this desk is also where you go for all information needed on excursions ect. They will try and get you to sit through a "presentation" and in turn they say we will give you a free excursion or gift. We didn't bother. We weren't interested in a time share !
After our info talk on the resort we headed up to our room.
Our first room was # 4078. We were quite happy with this. It had a nice pool view and we could see some ocean. We settled in nicely for our first night....Our friends weren't ahppy with their pool room view so they went back to the desk and paid a $100 up grade to be in the tower. A beautiful newer room with a breath taking view of the ocean (14th floor). We decided to stay in our given room.
In the morning, I noticed tiny little red ants crawling up the phone wire, crawling all over the night table and a few on our bed !!! I immediately got showered and dressed, went down to the check in desk and complained. They were well aware of the problem and asked if we wanted to change rooms. I said YES! before these little ants get into our belongings!! Another thing we noticed(the night before) was a leak around the sink tap..when ever we turned on the taps the counter top would be soaked..I had a hand towel around the sink so our toiletries wouldn't get soaked. I planned on letting them know this in the morning so it could be fixed.
We went to check the new room #6114 before moving all our things. It was in the tower below our friends. We immediately ran back down to the lobby and said we would take it !!! The View was amazing and we didn't have to pay for the upgrade like our friends did! The front desk asked if we needed a bell boy to move we said no we could manage. We were so excited about our new room! It was lovely! We noticed we didn't have any chairs on our balcony like others did, we asked the front desk for the chairs and they were brought to our room with in an hour, quite impressed !
Food: We had the buffet most every day. It gave us a large assortment of food. Every night was a different theme for food; Mexican, Italian, seafood, Oriental.
Breakfast: the buffet also was our 1st choice. Made to order eggs, omelets, pancakes, french toast, cereals, fruit, yougurt. No complaints with the buffet food.
One morning we decided to join our friends and have breky over at El Patio (El Cid Granada), we weren't impressed as much as we were with the buffet.
From 12-5 every day a buffet (La Alhambra) opens up for lunch. This is located right by the beach. Lovely views and good choices for food once again. If you don't want to sit at tables u can ask for a plastic plate and take your food down to the beach. We did this a few times. I truely believe this out side buffet should also be open for breakfast and dinner. The setting is lovely with the nice breeze off the ocean.
The only Carte restaurant we tried was the Italian. Although the setting was nice. The food wasn't that great. I ordered the canniloni stuffed with spinach, salmon & cheese. There was no spinach and hardly any salmon..I should have complained bbut I didn't. The Caesar salad was really good. My husband had a shrimp pizza ..not much to it..not much taste....our waiter was very nice and prompt service.
Every night around 7:30 the dinner buffet restaurant (La Pergola) puts on a show. Well worth watching! Very talented and good looking dancers! A few shows were audience particapation. A fun filled evening. If you enjoy that kind of thing. Unfortunately our friends weren't into the nightly entertainment. Sorry to say they missed out on some good entertaining evenings.
Afew suggestions we have for El Cid Castilla: It would be nice to have evening dancing somewhere on the resort that is covered for all inclusives. The Lobby bar in the evening was a bit borring with no music and just a pool table. A house band would have made it that more special! The other suggestion already mentioned was regarding the beach buffet, should be open for breaky and dinner.
Over all we did enjoy our week. Staff were friendly & helpful. Oh the pool..was a bit to warm lol!! We aren't really pool people more beach people but the one day we did use the pool after sitting in hot sun we jumped in to refresh ourselves only to find the water warm enough for a bath..no complaints just sayin'!
In the tower !!! Best views for sunsets & ocean. No Ants !
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thanks so much for your detailed review. Our guest´s comments are the best tool we can have to measure their satisfaction´s level. I am delighted that you have enjoyed the service at the buffet restaurants and the wonderful shows as well; I agree with you, dancers are really professionals.
As you experienced, guest´s needs in our company are attended with promptness by our staff, we really value when guests while staying at the hotel, come with us to bring to our attention any concern they have, it helps us to take fast and appropriate actions in order to achieve that you leave the hotel with just good memories of our property. Please accept our sincere apologies for any inconvenient we may cause you.
Our guest´s comfort is really important to us, for that reason I would like to share with you that in order to avoid any type of insects in rooms; these are fumigated every month; however I really appreciate your comments so to reinforce this procedure. I would like to share with you that with the only objective in offering you even more entertainment, we are having live music at the lobby bar (Castilla) on Thursday and Fridays from 9:00pm to midnight.
We look forward to having you with us very soon to offer you a wonderful vacation.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.