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“El Cid Castilla Mazatlan” 5 of 5 stars
Review of El Cid Castilla Beach Hotel

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El Cid Castilla Beach Hotel
3.5 of 5 Resort (All-Inclusive)   |   Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico   |  
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Ranked #21 of 76 Hotels in Mazatlan
Oshawa, Canada
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
26 helpful votes 26 helpful votes
“El Cid Castilla Mazatlan”
5 of 5 stars Reviewed February 10, 2012

One hears all of the negative reports of going to Mexico and are leary to go. I dont know where people get these twisted ideas. Just got back from our golf vacation and stayed at ElCid Castilla hotel. The staff are WONDERFUL, pools heated and clean, food Exceptional in all ala carts, rooms spotless and maid service wonderful and friendly. We were in Room 1502 starting Jan 31st 2012. I thank all the staff for there friendly service with special kudos to Alisha and Gisel at the Elite club and Carlos in Customer service desk. And one cannot forget Ramone in the El Cid Marina ala cart dinner. What a gentleman and pleasure it was to dine there. We went back it was so wonderful. Thankyou one and all from the Elite club staff to the gardeners. You people made our vacation a memorable wonderful experience.Walking through town was also a non issue. The towns people were friendly and greeted you with a smile, yes they want you to shop in there stores but what store keeper dosent. I felt safer walking through Mazatlan than I would right here in Toronto any day of the week, day or night. The golf course ( 27 holes) was a treat and great fun with great caddies that sure help your game. My only issue was internet service was on and off, but that happens in my own home with ROGERS . Ide give El cid 4.9 stars with great thanks and an assurance Ill be back but for LONGER next time. The vendors on the beach will try to sell to you of course but a simple no thankyou or no Gracias is all it takes. Be civil to people and you will have No problem. I firmly believe the trouble on trips we read about are from those who do not use there heads and do foolish things or treat the people badly and ask for trouble. Treat them as you wish to be treated.Thank you EL CID and Mazatlan one and all. Youll be missed untill next time . Esta la Vista

Mike Pantalleresco

  • Stayed January 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review, February 11, 2012
Dear mbassmaster

I am thrilled to read that you had a wonderful vacation at El Cid Castilla. It is really encouraging to read that we are on the right way. Your comments about our facilities and staff friendliness are extremely important to us and for sure will motivate our staff to continue creating experiences for our entire guests.

Our Elite all inclusive plan offers many benefits to our guests, for that reason I am glad to know that you took advantage of them and played golf at the golf course which holds international golf tournaments.
I will make sure to share this wonderful review to Gisel, Ramon and Alisha, I ensure you that they will appreciate a lot your recognition to the excellent job done.

We look forward for your return; we will treat you with the same service of excellence that characterizes us.

Best regards,

Raul Hernandez
General Manager
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1,374 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (214)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Vernon, Canada
1 review
5 of 5 stars Reviewed February 10, 2012

We only stayed 1 week, next time will be longer. Excellent service, extremely friendly staff in all areas of the hotel. They really know how to spoil a person. From the moment we woke up till bed time we were made to feel very special. We especially appreciated "Angel" the waiter at "La Conchita snack bar". He is extremely friendly and courteous. We could not have had better service from anyone. His smile is always on high beam and we made it a point to always sit where he was working. Once his english improves, he will make a great manager in any department. He is smart and a quick learner. We will recommend this hotel to our friends.

Room Tip: Ocean side rooms are noisier if you have the window open (echo from the waves breaking on the beach...
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  • Stayed February 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed February 10, 2012

My husband and I just returned from Mazatlan (Feb 2-9), where we stayed at El Cid Castilla. Although we had 3 cloudy days, we still had a great vacation. From the check in to the check out, we have no complaints about the hotel or the area. The room was super clean, a safe is included, the beds were comfortable and the view from our room was beautiful! We have been to a number of other all inclusive hotels in Mexico, so we have a good sense on quality of service, cleanliness and food. We would recommend this hotel to our family and friends and would return ourselves.

There is buffet for all meals, as well, there are al a carte's for all meals at a couple of restaurants. The buffet service for breakfast and supper, at the Pergala, was excellent, very attentive and friendly staff. There was lots of selection and the food in the serving trays were always plentiful and hot. Lunch is served poolside, over looking the ocean. It, too, was really good with lots of selection and great service.
We never waited in lines for meals or drinks, which was an added bonus. We also ate at La Cascada Restaurant (Mexican) for breakfast and supper. This restaurant is al la carte for all meals. It was super, we really enjoyed it! Lastly, we also had dinner at El Patio (Argentinian). The ambiance and setting was so beautiful and the dinner and service was good as well.

The pool was heated, which was a big bonus because 3 of our 7 days was cloudy and a little cool if the wind picked up. We bought a couple of air mattresses for the pool at Mega (large grocery/dept store), which was a 20-30 minute walk or a 10 minute bus ride from the hotel. We also took the city bus to the Market in Old Town (bus name: Sabalo Centro for 9 peso, 50 cents). It was super easy from the hotel and a great way to see the different parts of the old town.

We hired a cab for a city tour one morning. The tour was quoted for $20 USD and the tour lasted approx 1 hour and 30 minutes. We paid $35.00 because it was interesting and he took the time so we could ask questions and take photos! Call Jorge (pronounced Hor-Hey) at [--]. Originally from Mazatlan, he has just relocated back to the area after living in Los Angeles for 20+ years. He knows the area and speaks perfect english, so he's able to give you a great tour.

On recommendation, we also went to Pancho's restaurant (15 minute walk), were they serve complimentary marlin stuffed jalapeno's and torilla chips with fresh salsa. We shared the coconut shrimp, delicious, and rounded our the meal with complimentary kahlua and milk. We highly recommend this beach front restaurant.
Both of us enjoyed 2 one hour massages for 25 USD each at MYO Massage, just 1/2 block down and across the street from the hotel. Very clean and professional!

It is evident the economy is struggling, as a result, the taxi's are reasonable, the tours are less expansive than other Mexican resort areas and the shop prices are moderate, as well. We walked at least an hour each day, both on the street and the beach, no problems at all. Yes, there are vendors selling their products and others wanting you to attend a time share presentation, however, as soon as we politely declined, we were left alone, so it wasn't a problem at all.

Pack your bags ~ you won't regret it!

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magrath AB
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 8, 2012

There were 7 of us that went on this trip and we had a wonderful time. We went from Jan 5th -12th. I had heard from some reviews that they weren't allowed to use the sister hotels pools and restaurants but we didn't have that problem at all and we were NOT upgraded to the elite package. My older boys used the weight room at the Granada,we swam in the El Moro pool and ate at the El Cascada Mexican a la carte which by the way has the most fabulous strawberry icecream to die for. The El Alcazar Italian restaurant was very good. The plating of the food was very fancy and pretty. I had to take pictures of my food which I never do. We really enjoyed going to the La Pergola Dinner Theater every night. Even when we had eaten at one of the a la carte we still went there for the show. they were fun to watch and participate in. Not sure what the guys name is but, in one of the shows he was absolutely amazing doing an impersonation of a Celine Dion duet.It was sooo good. The food was good, the service was great except for one time. We didn't have any cash one night so couldn't tip the waiter. We felt really bad but decided that the next time that we had the same waiter we were planned on tipping him big for both nights but he totally ignored us that second time. He only came to the table three times the whole night and never cleared off any plates at all (probably ticked off that we hadn't tipped him the time before)so we only left him a small tip for the time before cause he sure didn't deserve it for that night.
There was one pool bar waiter at the beach names Francisco Renteria that was fabulous! He brought us drinks constantly and even brought us a plate of tortilla chips and cheese with salsa and guacamole that we hadn't even asked for. What a nice little treat that was.
We stayed in the pool view rooms on the 2nd floor and it was great cause we actually had a great ocean view from our room as well as the pool. The rooms are a bit dated but very clean. It did smell a bit musty at first but what can you expect, your by the ocean. After a few hours we never even noticed it any more. Everyone was very kind and accommodating.
Raole (not sure how you spell it) that worked at the beach shop where you get the boogie boards and such was wonderful. The kids enjoyed boggie boarding, parasailing and seadooing. He helped us a lot and our family would consider him our friend.
Thank you El Cid for making our stay a great one!

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review, February 10, 2012
Dear Heather N

Many thanks for taking the time to write this review, also for choosing us to spend your vacations at El Cid Resorts.

It is great to know that you and your family enjoyed the different aspects of the hotel, as well of the facilities in our sister hotels. Our staff work very hard in order to provide you memorable vacation and are happy to read your recognition to Francisco Renteria and Raul, we feel very proud to have them in El Cid family.

We do hope to have you soon again!!!

Best regards,

Raul Hernandez
General Manager
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Winnipeg, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 7, 2012

We just came home from a 2 week stay at the all inclusive El Cid Castilla Beach Hotel. Had a wonderful holliday with wonderfull weather. What really makes the holliday is the hotel service personel - All of the serving people are really wonderfull and look after your every need. The person who looked after us most of the time was Angelita Nava and all I can say is that she is the best - nothing but excellent service. You need she gets. The entertainment in the evenings was very good with most of the entertainer from the people who opperate the poolside entertainment. They are all very hard workers and there only aim is to please the guests.

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review, February 9, 2012
Dear Angie S

We at El Cid Castilla are committed to make our guest´s stay a memorable one. It is fantastic to learn that your stay was a great one. We know that service is the only way to make the difference between simple vacations into a memorable one, and I share with you that we feel very proud of having such professional staff. Thanks for your compliments to Angelita, I ensure you that your comments will be shared with her.

It has been of great pleasure having you with us and we look forward to serve you again and repeating the same service of excellence.

Best regards,

Raul Hernandez
General Manager
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st leon, canada
1 review
5 of 5 stars Reviewed February 7, 2012

The four of us travelled to EL Cid Castilla, Mazatlan at the end of January 2012..we were at this hotel for two lovely weeks!!

Where do I begin, the staff was absolutely wonderful. We felt like everyone made us feel extra special for choosing their hotel. Checking in could have been disastrous..our room was flooded..immediately we were upgraded to an Ocean View room.. (A care package was left in both our rooms ..what a toughtful gesture).

We would not dare name staff members as they all all gems, to forget someone would be heartbreaking on our part... chefs,servers, waiters,bartenders, maids, concieges, receptions, entertainers, lifeguards, maintenance, etcs..we appreciated all of you!! Keep up the good job!


What a variety of food choices thoughtout all of thier restaurants.Not only a culinary delight every meal the presentation of their food never failed to impress us. .

This was actually our second stay at this particular hotel..we would reccomend it to anyone!! Something for all ages too!

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review, February 9, 2012
Dear Terri C

Thank you for your kind words. I am delighted that you enjoyed your stay at El Cid Castilla Beach Hotel, and that our staff was always there to attend your needs with promptness. I read with pleasure that we made you feel at home away from home. I have shared your comments with the committee, all of us thank you for such praises.

Your loyalty is much appreciated as well as your recommendation to others; we sincerely hope to have the opportunity to welcome you back again.

Receive our best wishes,

Raul Hernandez
General Manager
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Ross Spur bc canada
1 review
4 of 5 stars Reviewed February 6, 2012

i really enjoyed my mazatlan vacation. the waiter Francisco Renteria was our server most of the time we spent there and he was very courteous and a very good server. I would recommend him for his service.The food was very tasty and i wouldn't complain out my trip at all.would go back to Mazatlan again.

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review, February 8, 2012
Dear sandy b

We are extremely proud of our efforts in offering a very high level of customer service, and we want to thank you for your recognition to the great service from Francisco Renteria, he is a real asset to our hotel and I will be sure to share your compliments to him.

Hopefully in your next visit to Mazatlan El Cid is a hotel of your choice.

Kind regards,

Raul Hernandez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about El Cid Castilla Beach Hotel

Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Top resorts Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#12 Romantic Hotel in Mazatlan
#16 On the Beach Hotel in Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — El Cid Castilla Beach Hotel 3.5*
Official Description (provided by the hotel):
Nestled in the heart of Mazatlan's Golden Zone with splendid views of the ocean, refined comforts, and warm, friendly service, El Cid Castilla Beach offers a delightful combination of sun and fun for all ages. Relax on our beautiful sandy beach as the Pacific laps at your toes, sip a refreshing beverage at one of our two connecting pools or enjoy a gorgeous sunset from your balcony as it melts on the horizon. Serving as a tropical oasis for unforgettable getaways, Castilla's vibrant location makes it the perfect retreat for entertainment seekers as it is just a few sandy steps away from the energetic nightlife, enjoyable shopping, and restaurants including Senor Frogs restaurant and disco on site. • Ideal for Friends and Families • European, All Inclusive and Elite All Inclusive Plans • Three restaurants with international cuisine • Kids Club (From 10am -10pm) • Teens Club (From 11am-7pm) • Theme night dinner buffets with live entertainment • Two expansive, connecting free form pool with swim up bar • Beach front property with aquatic center • Pronatours Tours Desk • WIFI Internet Access • El Cid Golf & Country Club, offering golf, tennis, spa, and fitness center • Only 18 miles from Mazatlan Airport ... more   less 
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Also Known As:
Hotel El Cid Castilla Beach
El Cid Mazatlan
El Cid Castilla Mazatlan

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