I was so impressed with this resort, it's hard to decide where to start this review. Location seems like a good starting point - the hotel is just a few minutes from the airport, about 40 minutes south of the main tourist area of Mazatlan. It is isolated from the tourist chaos, but that also means there are no non-property restaurants or entertainment nearby. That was perfect for me, but could be stifling if unexpected.
I give an unqualified thumbs-up to every other aspect of the facility. The staff was outstanding. For example, when Carlos checked me in, he offered to have a Wi-Fi access point relocated nearer to my room in case the signal wasn't strong enough. It wasn't necessary, as wireless coverage throughout the property was strong and easy to access, but I was impressed that he would even offer. And the rest of the staff was equally as attentive to my every request.
The food was delicious, the drinks top-shelf, the room well-appointed, and the view incomparable.
The resort is on a long stretch of sandy beach, with an impressive-looking golf course, and includes condominiums, private residences, and the hotel. The hotel has a couple of sections - a recently-built main hotel, where everything is modern and first class, and an older area with quaint villas that have been there for many years.
I stayed in one of the villas last year, and not knowing that they belonged to the original development, was a little disappointed with their older style of layout and design. In response to my comments in the customer-satisfaction survey the chain sent out (which apparently they actually read!), the manager invited me back to experience the new part of the hotel, and I'm pleased to report that his confidence in the property is not misplaced. The 'new' hotel is as elegant and inviting as any tropical resort in Mexico.
While floating in the infinity-edge pool, watching the sunset paint the sky pink and red and orange, sipping a cocktail served poolside, I decided this was one of my very favorite resorts in Mexico, and definitely in Mazatlan. I am already looking forward to my next visit!
- Official Description (provided by the hotel):
- 68-room oceanfront hotel in Mazatlan, Mexico within the gated community of Estrella Del Mar, just 10 minutes from Mazatlan airport. Activities and amenities include a spa, salon & workout facility, conference & wedding facilities, pool & hot-tubs, restaurant & bar, tennis courts and horseback riding, 18-hole championship golf course and 3½ miles of beachfront. ... more less
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- Also Known As:
- Wyndham Las Villas Hotel Mazatlan