Our stay at the Luna Palace was not as bad as some of these reviews would have you believe. Our room was huge and we had a beautiful view of the property and the ocean. We were there at the end of their summer and it was HOT and HUMID - the airconditioning was working overtime to try to keep the room cool. The rumour mill was saying that the Luna Palace has hired a new management team from the US and some changes have been occuring. Absolutely all of the food that we ate there was delicious. The buffet was not in operation all of the time(we were there in the off season) but because we were there on an all-inclusive the kitchen was happy to make us anything that was on the menu. French Toast, mexican eggs, omlets, clubhouse sandwiches, chicken enchiladas, nachos, a fish dinner - they even had some shrimp bisque left over from a private function that we got to try one night and it was absolutely delicious. During our 2nd week the buffet was up and running - all of the food we ate from it we really enjoyed. The buffet food had mostly Mexican choices but that was fine with us we both love their food. Our room was good. Not great but good - the beds were not as soft as my bed at home but no where near as bad as some of the beds I have slept on in other hotels. (especially european ones) There was some mildew on the wall in the living room but with the humidity outside and the air-conditioning on all the time - that is something that is pretty impossible to permanently eliminate. I loved the bath -tub. A deep large marble tub that you could fill with nice warm water and relax in. The kitchen in our room had a coffee maker, a microwave, a fridge, a 2 burner cook top and dishes etc. Great for times when you just want something in your own room. Someone mentioned gecko's in their room - it is a fact of life in hot climates and they are harmless. (The rooms with numbers that end with 01 and 02 are at the end of the corridor and have patios that overlook the beach directly) Yes the hotel is towards the north end of the hotel zone - I infact liked that aspect. You did not have to deal with all the party people - all night long. It was a nice walk down to the golden zone and a $4.00 cab ride if you didn't want to walk. The local bus also goes right past the hotel and I believe the fare was 7.5 pesos so we didn't find the location a detriment at all. We enjoyed the staff, all except the night clerk who was standoffish. Everyone else there could not do enough to make our stay more enjoyable. The bartenders, the waiters and housekeeping staff were great!! Yes, there are timeshare people on the premises but 90% of the hotels in Mazatlan have them - I found the ones on the sidewalk more annoying than the ones with their clients at the hotel. Would I stay there again, yes in a heartbeat. For the price, the amenities (this hotel has one of the best hotel pools in all of Mazatlan) and the enthusiasm of the staff I don't think you can beat it.
- Official Description (provided by the hotel):
- Luna Palace has a reputation of excellence in service and a home-away-from-home atmosphere. Luna Palace favourite among short and long stay travellers, as it offers fully equipped kitchenettes in every suite, as well as a beach front restaurant with a la Carte service. Our 71 suites are newly renovated, and all have a private balcony with an ocean view which offers a great opportunity to share quality time with your family or on your business. Location: Golden Zone of Mazatlan 30 minutes from airport, 15 minutes from downtown, 10 from aquarium, and 10 to golf courses ... more less
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- Also Known As:
- Luna Palace Resort All Inclusive
- Luna Palace Mazatlan