We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A nice place” 4 of 5 stars
Review of Luna Palace Hotel / Suites

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Luna Palace Hotel / Suites to your Saves list
Luna Palace Hotel / Suites
3.0 of 5 Resort (All-Inclusive)   |   Av. Camaron Sabalo s/n, Mazatlan 82100, Mexico   |  
Hotel amenities
Ranked #17 of 76 Hotels in Mazatlan
Calgary, Canada
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
“A nice place”
4 of 5 stars Reviewed March 20, 2014

We stayed a Luna Palace during Carnaval this winter and quite enjoyed ourselves. We had a kitchenette suite which allowed us to make our own breakfasts. It is a very basic kitchen set up - fridge, 2 burner cooktop, microwave, coffeemaker and toaster - but enough to get our day started without having to go out for brekkie every day. In order to use the kitchen you ahve to ask teh concierge to unlock the cabinets that have the plates, cutlery and pans. The fridge was unplugged when we got to the room but that was an easy fix for us. Our only disappointment with the room was that there were 2 double beds which made for very cozy sleeping! There seemed to be no option to have one larger bed in that type of suite. We walked the length of the beach in front of the hotel both ways which was a very pleasant 7 km. We went out to the end of the breakwater one night but were quickly turned back by the incoming tide! Be careful folks - you run the risk of being drenched! No real danger though. We went to La Katrina and Panchos and had great meals (both within walking distance). La Katrina has a wonderful singer on Wednesday evenings. The place hops when she is belting out tunes. The staff recommended Costa Marinera for dinner one evening but we weren't impressed. Uninspired IMO. All in all, Luna Palace was a nice place to hang our hats at the end of the day.

Room Tip: We were on the 3rd floor (3006) and views were mostly obstructed by trees. Room higher up would hav...
See more room tips
  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

328 reviews from our community

Traveler rating
    161
    68
    39
    19
    41
See reviews for
129
91
7
6
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Edmonton, Canada
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 17, 2014

We arrived in Mazatalan on March 1 / 2014 and were taken to the Luna Palace. Ozzie and Hydi from Prona Tours as usual were there to meet us and take us to our hotel the Luna Palace. Thank you Westjet by the way for moving us from the Oceano Palace (still under renovations) to her sister the Luna Palace you did us proud again looking out for our interests (Well Done) The Staff at the Luna Place was great except for one desk clerk named Laida she is IMO, one of the rudest people I have ever had the pleasure of dealing with. I at first thought she may have been having a bad day but her attatude didn't change the whole 2 weeks we were there. There were other desk clerks that were great like Raul with his ever present smile and warmth. The Luna 's rooms are a bit outdated but so are most of the Mazatlan hotels. Our room was more then enough for us we had a Jr suite, it was clean thanks to our maid Perla who took very good care of us during our 2 week stay. The bed had a pillow top mattress, I slept like a baby. The pool was great, our pool side waiter George was great. Everything about this hotel was great. Great beach location as well can't waite to return next year. Laida just learn to smile dear your way to pretty to be rude.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tacoma, Washington
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 22, 2014

We stayed at the Luna Palace in February 2014. I found the place to be very clean, the bed comfortable, king pillow top, The shower was great, lots of hot water and great pressure. The view of the ocean great from little balcony accessed by a sliding door. The pool was crystal clear. The staff was very helpful. especially a man named George who helped me through a sick day by bringing me chicken soup. I recommend this hotel to anyone looking for a good value.

Room Tip: All rooms have a great view because they all have a balcony that face the water. The lower floors th...
See more room tips
  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterborough, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 22, 2014

I want to thank everyone at Luna Palace for their hospitality; they could not do enough for me, did not matter if it was the Manager, Front desk people, to the Bell boy, maid, every employee working there is fantastic. They make everyone feel like a Queen and king. I also want to say Mazatlan Mexico is one of the safest places to go. You can walk any streets anytime. I would recommend anyone to go there it is beautiful.

Room Tip: All rooms are fantastic all Ocean view
See more room tips
  • Stayed February 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 21, 2014

I stayed here with my Husband in a nice suite with a gorgeous ocean view, my Father in the suite next to us and Grandparents in another. First of all, I must say that for the price I was quite surprised, this little resort is charming, clean and updated for its age. The beach is well manicured and there were always chairs for relaxing in the sand or by the pool.

However, if you enjoy a couple evening beverages, don't rely on the one bartender to give service or faily priced drinks... I don't think charging my grandparens 200 pesos ($18 Canadian) for 2 small glasses of white wine is fair!! I feel bad saying this because he was working solo and was a very nice man however, given that we were travelling with my elderly grandparents they often only spent time at the resort in the evening and the bartender was not only hard to find but completely inconsistent with pricing and the amounts of liquir in the drinks.. I mean if you're paying $100 pesos a drink it should have alcohol in it, right??

I can list many 5 star restaurants in Mazatlan that charge under 200 pesos for a BOTTLE of wine... let alone 2 glasses.

Being a mazatlan veteran, I have spent countless vacations in Mazatlan so husband and I enjoyed the restaurants and bars and of course the corner stores nearby for drinks. I would have psent more time at the resort but it was the prices that drew me away... the resort was dead the time of year we were there (early January) so why stay for prices more than cocktails in Canada??

Restaurant tips:
--Pedro Y Lola in Machado (about a 60 peso pulmonea/taxi ride) - gorgeous restaurant in a square. Mexican meets Italy/Argentinian cuisine! A fancier restaurant about $15US a plate
--Fish Market - 1 block from Luna Palace, best seafood tacos in Mazatlan and great prices! Also a Fish Market in Old Mazatlan near Olas Atlas Inn.
--Panama for breakfast! This is a family Mazatlan restaurant chain with abnormally large portions and the most delicious Mexican comfort food you can find for a very economical price!

For buckets of beer and coctails and a view, can't beat Joe's Oyster Bar on the beach! It is about a 40 peso taxi/pulmonea ride from Luna Palace.

Overall, great holiday and experience. If you're interested in a nice place to sleep with a kitchenette ( I must say it was nice making my OWN coffee in the morning... but bring your own beans), stay at the Luna Palace as the price is great... but eat and drink elsewhere!

Room Tip: All rooms have ocean view... be sure to watch a sunset behind the island from your balcony!
See more room tips
  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Duluth, Minnesota
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 10, 2014

Granted..... The Luna Palace, is one of the older Hotels located on the Ocean Front in Mazatlan.

But kit seemed to be well Maintained and the Location is perfect for everything you need. Just step off the property, your at the Bus Stop,and from there you can take the Bus, anywhere in Mazatlan. From the curbside you will find many Taxi's and Pulmonia's that are very helpful in where you want to go, Haggle on the price and tell them your Mexican ! They love to laugh and joke when you tell them directions make sure to say, "El Lefto"--- "El Righto" --- "El Straighto" that is if you know where your going. They will know you heard it from me I have many of them trained,

At the front desk you will find the staff very friendly and helpful to make you feel at home 24/7.
Most speak english and some you will find do not, but if you try to speak a little spanish, they will find a person to help with translation. After a day or two you will get to know, "Jorge" the Bell Hop, He speaks very good english, and knows Mazatlan very well.
At the front desk, the lady manager is Lieda and she will accommodate you and your family in the best way she can.any problems or something we were not happy with (which were few) She and her staff were there to help.I like to walk at night and each time I arrived back to the Hotel i was greeted by the Security staff at the drive in entrance and as I walked into the hotel by the pool you will see or (maybe not) the security all around,
In the hotel they have a fantastic cook and they will cook you the way you want it. The waiter's around the pool can help you decide what to eat on their Great Menu. If you just want Pizza you just pick up the phone and order it from the Roxy! and its some of the best pizza I ever ate in Mexico.
The Luna palace is affiliated with the Oceano Place which is adjacent to the Luna Palace a short distance down the beach they have a Buffet and a Chef there that know how to prepare a Buffet with a array of Mexican Foods and some of our American favorites.
You will find anything you want just in walking distance from the Luna Palace, from Music,to Gift shops Like Johny's (Here's Johny) just across the street in a little shop,to Dolphina's a block down the street where you can find all of the Gifts you want to bring home with you.
Once you arrive at the Luna Palace, you will find it is a perfect "LOCATION" to be in ,,,
From the Beautiful Beach, to outside the door Shopping and many place's to enjoy the Music and the local people out enjoying there Beautiful City.... Mazatlan.
When I go back to Mazatlan, the Luna Palace is where I like to be. I have stay and played in Mazatlan for many years, stayed at the finest and the not so finest hotels in the city, also all of Mexico.
The Luna Palace, I find it to be the best value for my money.
I just want to add a BigThankYou, to all that work there you all do a fine Job !

(Solo quiero agregar que muchas gracias a Todos Los Que Trabajan Todos hacen Excelente Trabajo)
Shell


Feel Safe and Comfortable at the Luna Palace.

Room Tip: Try to get,The Ocean View rooms, to see some of the most Breath Taking Sunsets you will ever see.
See more room tips
  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juneau, Alaska
Senior Contributor
30 reviews 30 reviews
24 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 22, 2013

An older facility (didn't see any renovated rooms or evidence of construction crews, but maybe that's happening as it is needed). Our room was just fine and had a great balcony view. The AC worked fine however the internet was weak in the room - worked ok on the balcony (and great poolside). Our stove was very old and did not work properly. We called down to report the problem and they had 3 maintenance workers there within 5 minutes to fix it. It would have been nice to have an oven but the stove-top worked fine.
Their overall customer service was very good although the English was very weak. We had no interest in a timeshare promotion and after the 2nd day they quit asking, so we enjoyed our vacation immensely. The beach location is excellent and being on the bus line gives lots of options for transportation. We enjoyed taking a pulmonia a couple of times (don't take their first offer for pricing :o).
Plenty of good food options nearby - especially Panchos. A trip to the downtown market should be on the list as well as the local's mall (across the street a short distance from the downtown Walmart)...a lot of good local food potions. Check out the lighthouse too.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Luna Palace Hotel / Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Luna Palace Hotel / Suites

Address: Av. Camaron Sabalo s/n, Mazatlan 82100, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Mazatlan
#10 Romantic Hotel in Mazatlan
#13 On the Beach Hotel in Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Luna Palace Hotel / Suites 3*
Number of rooms: 71
Official Description (provided by the hotel):
Luna Palace has a reputation of excellence in service and a home-away-from-home atmosphere. Luna Palace favourite among short and long stay travellers, as it offers fully equipped kitchenettes in every suite, as well as a beach front restaurant with a la Carte service. Our 71 suites are newly renovated, and all have a private balcony with an ocean view which offers a great opportunity to share quality time with your family or on your business. Location: Golden Zone of Mazatlan 30 minutes from airport, 15 minutes from downtown, 10 from aquarium, and 10 to golf courses ... more   less 
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Hotels.com, Expedia, Orbitz, Travelocity, Cheap Tickets, Despegar.com, TripOnline SA and Tingo so you can book your Luna Palace Hotel / Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Luna Palace Resort All Inclusive
Luna Palace Mazatlan

Owners: What's your side of the story?

If you own or manage Luna Palace Hotel / Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.