Luna Palace is an older property that has not aged as well as some others. I had a one bedroom suite that obviously had not been opened in quite some time prior to my arrival as it had that musty/mildewy smell to it. Water pressure was barely adequate in the bathrooms and hot water was in short supply. There is no on-site fitness facility, despite the hotel's claims in their advertising - you have to go to their sister hotel to use a fitness facility.
My suite had a kitchenette of sorts that the hotel required me to deposit $200MXN before they'd unlock, presumably so I wouldn't steal their 25 year old scratched up cookware or a couple of bent forks. Hotel required another $100MXN deposit to give me two TV remote controls. I found this to be a bit insulting from a customer perspective but YMMV.
WiFi was free and generally very good, television reception was some of the worst I've ever encountered and judging by their design the TVs were probably purchased in the 1980s. (The fact that the hotel values the remote controls at roughly $4.00 each should be illustrative.)
Lots of rain during the week I was there and that brought out ants in the room. (To be fair, I'm relatively certain this was not limited to this hotel only but it's something to realize going in, IMO.) Pool area is small but adequate and adjacent to the beach. Front desk will print your airline boarding pass for you. I didn't eat in the restaurant as there are many dining options within a short walk/bus ride away.
I'll give a shout out to Brianda at the front desk....very helpful, very friendly, great communication skills, good sense of humor. Seek her out if you need information, help, or just a pleasant greeting.
Overall, if you're on a tight budget but would still like a good location within the tourist zone then Luna Palace is one option. If you are looking for value AND comfort, I'd consider other options.
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- Also Known As:
- Luna Palace Resort All Inclusive
- Luna Palace Mazatlan