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“Affordable, Comfortable, Good Location” 5 of 5 stars
Review of Luna Palace Hotel / Suites

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Luna Palace Hotel / Suites
3.0 of 5 Resort (All-Inclusive)   |   Av. Camaron Sabalo s/n, Mazatlan 82100, Mexico   |  
Hotel amenities
Ranked #10 of 76 Hotels in Mazatlan
Certificate of Excellence
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Affordable, Comfortable, Good Location”
5 of 5 stars Reviewed June 14, 2013

I googled tons of places prior to my vacation. I settled on Luna Palace and I am so glad I did! My stay was more than affordable. I was thinking it would be bug infested or run down because of how much I was saving not going with other, more fancier hotels. But, I was wrong! There were a few ants when I left some food out, but as long as I cleaned up after myself, there was no issue. The staff was friendly and nice. My room had a small kitchen which was great because it really cut down on eating out everyday. There was a fresh fruit and veggie market a few blocks up. The hotel is right on the beach. My room faced the ocean, which was perfect! I got to wake up and fall asleep to the sound of waves and watch the sunset every night. The pool is big and clean. I'll definitely be back!!

Room Tip: Ask for a room that faces the ocean!
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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387 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
San Diego, USA.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 13, 2013

The staff was on top of everything, the rooms are very clean. The front desk were glad to help you with directions anywhere you want to visit in Maza. The service was extremely personal and friendly. Book online for the best deal.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, USA.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 8, 2013

We just got a pleasant holiday in Mazatlan. we had made a reservation at another hotel initially, unfortunately on arrival was not what we expected, so we arrived at Luna Palace and had everything... suite was large, the beds extremely comfortable, very clean, had a small balcony with beautiful ocean view. We enjoyed the trip to Stone Island, also the Plazuela Machado in old Mazatlan. Overall the hotel is small but very private and excellent service.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Duncan, Canada
1 review
4 of 5 stars Reviewed April 23, 2013

Upon arrival I got switched here from my reservation at Oceano Palace and expected the worst. I was SOOO wrong. Great room, great view, wonderful pool, wonderful service. And since I am afraid of heights they honoured my original request for a low floor. The WiFi antenna is at the pool so I got WiFi in my room and everywhere else.
The front desk woman was a multitasking wonder. Give her a raise. Ivan thank you. Jorge, my grandson still remembers you in his nightly "happy thoughts" and you made my stay a joy.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, B.C.
Level Contributor
65 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed April 18, 2013

We were passing by Mazatlan on our drive back to Canada - and decided to take a break and check out Mazatlan. After cruising the hotel strip, we randomly chose Luna Palace - and were really pleased with our stay there. The front desk invited us to take a look at the rooms that were available (gave us a choice of 3); the one we chose looked out over the pool and ocean, was roomy, clean - and even had a small counter/kitchen area that would've made it easy to prep snacks-fresh fruit, cheese and crackers, etc. etc. We went down to the pool area and enjoyed a refreshing swim in the pool, chatted with some Mexican hotel guests who were returning from the States, and enjoyed a cerveza as we watched the sun slowly set. Later we ate dinner in the hotel restaurant, enjoying a tasty grilled fish dish and chicken fajitas. We found the staff friendly, the hotel comfortable and the food good - we happily recommend this hotel to
vacationers. Small side note - we had to pay cash upfront for drinks at the pool - no process for charging them to our room....remember to bring some pesos with you when you head to the pool area.

Room Tip: The rooms with balconies overlooking the water are lovely
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, EEUU
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 15, 2013

Staff was over the top helpful and knowledgeable. Beds extremely comfortable. Very clean. Balcony allowed fresh air, nice pool area, this hotel was exactly what I was looking for. everything was great.

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ferordaz, General Manager at Luna Palace Hotel / Suites, responded to this review, April 23, 2013
Hello Geo O

I appreciate your feedback is very important to us and that the hotel was what you are looking for and its good to hear from you we have covered your expectations in quality and service,we hope to see you again soon

Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Luna Palace Hotel / Suites

Address: Av. Camaron Sabalo s/n, Mazatlan 82100, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Mazatlan
#3 Business Hotel in Mazatlan
#6 On the Beach Hotel in Mazatlan
#8 Romantic Hotel in Mazatlan
#12 Family Hotel in Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Luna Palace Hotel / Suites 3*
Number of rooms: 71
Official Description (provided by the hotel):
Luna Palace has a reputation of excellence in service and a home-away-from-home atmosphere. Luna Palace favourite among short and long stay travellers, as it offers fully equipped kitchenettes in every suite, as well as a beach front restaurant with a la Carte service. Our 71 suites are newly renovated, and all have a private balcony with an ocean view which offers a great opportunity to share quality time with your family or on your business. Location: Golden Zone of Mazatlan 30 minutes from airport, 15 minutes from downtown, 10 from aquarium, and 10 to golf courses ... more   less 
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Also Known As:
Luna Palace Resort All Inclusive
Luna Palace Mazatlan

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