Hi, my wife and kids booked a Junior Suite at this hotel, advertised as including full breakfast, parking, and wireless internet. She had to argue at the front desk about the breakfast, and after much debate agreed to give her 2 continental breakfast (although there were 3 of them, and the reservation indicated full breakfast). There is NO wifi connections when you are in your room, and her phone in her room was out of order. When she asked to speak to the manager, they indicated there were no managers??? The only plus about this hotel, is that it has a nice pool for the kids to play on. At the end of the day if you want to save yourself a headache, do not stay at this hotel. Lots of other quality places to stay at in Mazatlan, stay away from Luna Palace!!!
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- Also Known As:
- Luna Palace Resort All Inclusive
- Luna Palace Mazatlan