This was the 4th winter we have spent at the Luna Palace , And as before it was a great stay. The front deck staff we great they spoke very good english and were always willing to help anything that you needed. We did not eat at the restraunt, but the waiter staff were around the pool if you needed them for drinks and snacks. The bell man was supper always ready to help with your load of groceries. The rooms were always cleaned in good time.And the maid staff were very friendly. The only thing that could of been better was to turn the heat up in the pool as on most days it was very cool. Ok for kids cause they don't notice the cool water but for us older one we like it just a little warmer. Overall will stay there again to us its like being home.