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“Really BAD!” 1 of 5 stars
Review of Ramada Resort Mazatlan

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Ramada Resort Mazatlan
3.5 of 5 Hotel   |   Avenida Playa Gaviotas #100 | Zona Dorada, Mazatlan 82110, Mexico   |  
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Ranked #24 of 76 Hotels in Mazatlan
Ensenada, Mexico
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
48 helpful votes 48 helpful votes
“Really BAD!”
1 of 5 stars Reviewed March 18, 2014

I checked in at about 9:00 p.m. and it seemed everything went well. When I arrived at my room it was NOT a king bed. There were no towels and someone left me a gift in the toliet that I didn't ask for and was very disturbing. The air-conditioner did not work and the room did not have an ocean view as I had asked for and was confirmed on the internet reservation. The noise was so bad I could not sleep. I was promised my towels by 10:00 p.m. but they never came until 7:00 a.m. the next morning with a knock on the door which woke me up. The breakfast buffet was included and the only good thing was the omelet and the rest of the food wasn't fit for homeless dogs! Even the coffee was terrible. How this place is still in business is remarkable. NEVER AGAIN!

Room Tip: The only tip I can give is to NOT stay here.
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  • Stayed March 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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103 reviews from our community

Traveler rating
    34
    33
    22
    8
    6
See reviews for
34
32
1
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Swedish first
  • Any
English first
Los Angeles
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 27, 2014

In general, we found this hotel to be nice. It is located in a great area of Mazatlan. It is in a great area of the city - close to everything...city amenities, beach fun, and relaxation. The beach is beautiful and the people are really nice and helpful. The room was just okay. It was spacious but VERY sparsely decorated and outfitted. We had problems with both the plumbing and electricity. We told reception about our challenges, and they informed us that it would be dealt with when we checked out. Not much help to us, but we managed anyway. If you're going to purchase from the beach vendors, look for Henry. Not only does he have nice goods, he is friendly and helpful.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 27, 2013

Helio the cafe manager is awesome. The cleanliness, concern and attention paid and affort made to accomodate us was perfect. My mother has limited mobility and they spared no effort for her. They provided a wheelchair for use, constantly asked if our stay was comfortable and denied no requests for anything. We couldnt have asked for more. The facility and grounds are very beautiful in the Golden Zone, and the breakfast is excellent. Friendly courteous staff.

Room Tip: Ocean view.
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mazatlan
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 28, 2013

We liked our room, king size bed, nice view, and lots of fun at night, Joe´s Oyster Bar just the BEST. Great staff, beautiful sandy beach. Try the AGUACHILE one of the best meals after a crazy and fun party.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Top Contributor
185 reviews 185 reviews
112 hotel reviews
Reviews in 86 cities Reviews in 86 cities
124 helpful votes 124 helpful votes
3 of 5 stars Reviewed March 25, 2013

In general I found this hotel VERY nice. Looks good from outside, nice reception, good location - it is located in front of a beautiful sandy beach. It has a good looking and big swimming pool and our breakfast in the hotel restaurant at the beach was just wonderful.
The rooms were somewhat disappointing, too simple, too bleak and our toilet was leaking.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 27, 2012

We were the only Americans at the hotel, from what we could tell. The pool was large and overlooked the beach and ocean. Its very hot and humid in July, and we didn't see the sunset because it was so far north this time of year.

The room was just so-so. We stayed in a King suite with 2 bathrooms and a "sleeper sofa." The sleeper sofa was not that. It was small and uncomfortable, and we put the cushion on the floor for my daughter to sleep. Just 1 TV in the King bedroom. No balcony, which didn't matter because it was so hot.

The room was noisy due to the A/C running all of the time.

Very close to the beach, easy to walk to the surfing area. Surfboard rental right across the street cost $25 for 1 day.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renton, Washington
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 23, 2012 via mobile

We liked the room layout and size. We did not like that we rarely had hot water. We stayed a few days in January 2012. The hotel staff tried to help find a room with working hot water, but could not find us one. Also note that the hotel had wifi in the lobby but not in the rooms. We liked the pool and the proximity to the beautiful beach. Conveient hotel location

  • Stayed January 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ramada Resort Mazatlan

Address: Avenida Playa Gaviotas #100 | Zona Dorada, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Mazatlan
#19 On the Beach Hotel in Mazatlan
#24 Top resorts Hotel in Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Ramada Resort Mazatlan 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
The Ramada Resort Hotel Mazatlan is the perfect destination for an unforgettable vacations. Located in the Zona Dorada, the hottest tourist area of Mazatlan, the hotel provides an ideal environment to enjoy the sunsets and the spectacular beaches of the Mexican Pacific coast. ... more   less 
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Also Known As:
Ramada Resort Mazatlan Hotel Mazatlan

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