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Emporio Mazatlan: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 43 Reviews
5.0 of 5 stars
12
4.0 of 5 stars
13
3.0 of 5 stars
7
2.0 of 5 stars
9
1.0 of 5 stars
2
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#51 of 117 hotels in Puerto Vallarta
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 134
  • Address: Avenida Camaron Sabalo No. 51, Zona Dorada Puerto Vallarta 82110 Mexico
Property Type: Resort
  • Hotel featuring an assortment of amenities, sports facilities and leisure activities.
Description: Family-oriented beachfront hotel situated in the Golden Zone - Located 3 miles from train station and 15 miles from airport. This description is based on information provided by the hotel.
Business Center Fitness Center No Free High-Speed Internet No Free Parking Pets Not Allowed Restaurant No Room Service Swimming Pool
Check Rates: $134 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Emporio Mazatlan

( 4-8 of 43 )
“Not what I expected”

Emporio Mazatlan

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2 of 5 stars
Edmonton
Apr 24, 2007
5/7 found this review helpful

This was our second trip to Mazatlan and our first stay at the Emporio. We booked this hotel because there was to be no buffet, well that was all we got, our son had stayed here last year and told us each meal he had he was able to order off a menu, after checking with our travel agent we found out this was true, our main reason for booking it, disappointment #1. #2 was that there was no elevator at the far end of the hotel so each time we wanted to go to our room it was a walk up the stairs. #3 I woke up early one day to have a shower and went to our suit cases (which we left on the extra bed ) I noticed this big brown clump on the bed, I then turned on the light to discover it was rat feces, it made me sick to realize that rats were crawling around in the room. The maid cleaned it and they stripped our room right away and sprayed for rats. Other than that must say we enjoyed the stay, we found we only got good treatment if you tipped, and tips were to be included with our all inclusive. All in all the staff were friendly and helpful, location was great and sunshine was marvelous. Enjoy your stay.

  • This TripAdvisor Member:
    • Liked — Location
    • Disliked — Food service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaaanuk's Summary
Date of Stay: April 2007
Traveled with: Spouse / significant other
Visit was for: Other
Age group: 35-49
Member since: December 11, 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, Girlfriend getaway, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites
Was this review helpful? Yes No
Management Response
ecommerceMazatlan, Manager
(Management representative)
Jun 11, 2008
We are very sorry to hear about the troubles you went through during your stay.

Our commitment is to serve all our guests and provide the most satisfying accomodations for you to enjoy your trip.

We already fixed details on the rooms mentioned and we really desire you come back and give us another chance.

On behalf of the hotel staff receive a warm greeting.

We hope you back soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $134 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Loud - Loud - Loud”

Emporio Mazatlan

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3 of 5 stars
Ham Lake, Minnesota
Apr 3, 2007
7/8 found this review helpful

My friend and I stayed at the Emporio for 3 nights at the end March for a girls weekend..
First the positives:
Location was fantastic.. Within walking distance to food, shopping. Very cheap cab fare to get into the city.
Room was clean. Smaller than expected, but served its purpose.
The bed was super comfortable - and the comforter must have been 6 inches thick.
Staff was very friendly, but english speaking was limited so it was sometimes difficult to communicate our needs. I know the staff tried very hard to help when they could though. A+ for effort.
Pool area was nice - towel service available.
They also had a gym and boutique which we didn't visit but both looked nice.
We did decided to get pool side massages - and it was great! The price was cheaper than home - $45 for 60 minutes..

Now for the negatives:
Loud - Loud - Loud..... The hotel is located in an area which has several bars/nightclubs.. The music blasted until 4am.. I had read this in previous reviews, but thought how bad could it really be? Unbelievably bad - unfortunately.. A trick we figured out on our second night is to turn the fan from the auto setting over to the on setting so it runs all night. Combine this with ear plugs and it worked quite well the 2nd night.
The 3rd night however even this didn't work as we had a group of 6 spring breakers right outside our door partying and yelling at 4:30am. Luckily this only lasted about 30 minutes, but the hotel could really use some security to patrol the property.
This would be a great hotel if you are planning on staying up late and partying, but I wouldn't recommend it for families or morning people..

  • This TripAdvisor Member:
    • Liked — Location / Price
    • Disliked — Noise Level
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rananda's Summary
Date of Stay: March 2007
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 25-34
Member since: April 28, 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Young singles, Great pool scene
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $134 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“great room great staff”

Emporio Mazatlan

Mar 21, 2007
3/3 found this review helpful

All the good stuff in past reviews are true, the staff and rooms are number one in my books. The noise level from the street make the street side units impossible for the average light sleeper. At 4 a.m. the idiot fringe is out with musical car horns, drunken shouting and all that goes with it such as screeching brakes and sirens. We were moved after the first night to a very excellent room on the beach end of the hotel and had a great stay for eight days. Only one night the disco went ballistic at 2:00 a.m. We plan to return to the Emporio next year as long as we are well away from the street.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mallardalta's Summary
Date of Stay: March 2007
Member since: January 28, 2007
Was this review helpful? Yes No
Check Rates
Average price*: $134 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Super Clean, Great Food, Fabulous Staff, Perfect Location...Loved it!!!”

Emporio Mazatlan

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5 of 5 stars
Regina, SK CANADA
Jan 24, 2007
11/11 found this review helpful

We stayed at the Emporio Jan 3-17'07: My husband and I, two daughters 14 & 17 and we brought their friend also 14. We truly felt at home here, and absolutely loved it!! Our room was simply amazing (Suite 200). Clean, clean, clean....

About the Suite:

Bathroom: dual shower heads, large walk-in shower, excellent water pressure and always had plenty of hot water. Large vanity, magnified makeup mirror.

Bed: softest bed we've ever slept on anywhere in Mexico!! King size with duvet - it was a great way to end each day.

Closet space galore, tons of drawer space, etc, and all very clean. Our room had 2 tv's, a dvd player, a dining room table which we put onto our huge balcony to make room for where the girls slept...

Maid turned down our bed at night and left 2 chocolates on our pillow with a card that told your tomorrow's forecast - a very nice touch!

In room coffee: first pouch is free, but you get charged 14 pesos each day that you use another one. Well worth it, just don't be surprised that it's not free coffee.

Restaurant: there is only one, but they sure pack a lot of punch into the flavors! Every morning the girls ordered an American Breakfast, complete with 2 eggs any style, hashbrowns, 2 strips of bacon, garnished with asparagus and tomatoes, came also with a beautiful fruit plate or juice and a basket full of toasted buns and those little jars of jam...all for 70 pesos (7 bucks). Great deal! There are better deals to be had, however we loved giving this attentive, adorable staff our business, plus it was handy and who doesn't love eating breakfast while overlooking the ocean??!! Also loved their caesar salad and their spaghetti of all things!

Pool was cold, hot tub was quite hot/warm...we made good use out of it!

It's a quieter resort meaning no Bingo or Aquacize...and by all means if you want to bring a cd to have them play it, they will play it for you. I wish I would've brought some Mexican music as it was lacking there, which I love to hear when I'm around a pool in Mexico, not Kenny Rogers! But that was minor...

Staff: accommodate you to the bone!! The waiters only make 50 pesos a day, so they truly appeciate the tips. We were very generous with our tips and still found the final tally to be totally reasonable at check-out.

Resort is immaculately clean - they were painting while we were there. By far the cleanest place we've ever stayed at in Mexico I do believe. They have an internet room with 3 computers. It cost 20 pesos for 1/2 hour. Also there's a phone down the hall from the front desk for using your prepaid phone cards. It was much quieter than on the street.

Location: Ideal!! Right out the front lobby you're in the thick of things: Hotdog stands, shops (Designer's Bazaar is a must!!), awesome restaurants: Ernie Tomatoe's, Gringo Lingo, Shrimp Factory, Cowboys....we took a 50 peso cab ride to Senor Frogs and actually walked home, it was a nice way to burn off what we ate!! So it's not that far at all.

Only downfall: Be prepared for loud music til 4:00 am every night, as the hotel is situated right beside a very loud beach bar and next to Joe's Oyster bar...we actually got used to it by about the 3rd night, but don't say I didn't warn you!! In fact some nights I'd go out on the balcony to assess the situation, and other family members were already on the balcony because they too couldn't sleep. We finally just went to these establishments on a few occasions with the motto: If you can't beat 'em, join 'em!!

There are horse back rides available on the beach at sunset...very romantic!

TIP OF THE TRIP: AND...right beside the hotel is an empty parking lot. If you see a van with the sides cut out, that belongs to Fransisco, a local who's lived there 52 years. We asked if we could hire him for one afternoon to drive us around, and he was thee best tour guide you could ever find!! He took us to the marina where we got to see the Marlin's hanging on hooks, as well as a shark that we watched them fillet!! He took us to all kinds of remote, and amazing beaches...he's a very sweet family man and wanted to take us every day somewhere else!! Do look for him if you want to make your own personal adventures!! I've attached a picture of Fransisco and his van...Please tell him that Donny & Christine say hello!!!

As you can tell we enjoyed ourselves immensely at this resort and highly recommend staying here to anyone wondering what it's like. If you go, please tell the front desk that Donny & Christine Fulton sent you!!!! They will treat you like gold!!
Hope you enjoy your stay and do check out the attached photos.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WeLUVMexico's Summary
Date of Stay: January 2007
Member since: March 17, 2005
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Average price*: $134 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Home away from home!!!”

Emporio Mazatlan

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5 of 5 stars
Prince George, British Columbia
Jan 7, 2007
8/8 found this review helpful

I love the Emporio!! I took my daughter there for her 21st birthday and we were treated like royalty. The service was superb, the food delicious and the hotel was clean. What more could you ask for. The location is great, walking distance of many shops or just a few dollars to the market. I can't say enough good things about the Emporio. It is so great I have decided to have my wedding there. I seen quite a few different events in my 2 week stay and if I had to use one word it would be "elegant" The only thing I would warn you about is the music from the bar down the beach, a little loud but I am sure there are rooms a little quieter. I would recommend this hotel to everyone I know!!

  • This TripAdvisor Member:
    • Liked — The Staff
    • Disliked — The Noisy Bar Next Door.
    • Tips/Secrets: — Be Nice-It's Free And It Always Pays Off
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindercarol's Summary
Date of Stay: December 2006
Traveled with: Family with teenagers
Visit was for: Personal event (wedding, ...)
Age group: 35-49
Member since: January 07, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $134 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Emporio Mazatlan

( 4-8 of 43 )
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Emporio Mazatlan Address

Avenida Camaron Sabalo No. 51 | Zona Dorada, Puerto Vallarta 82110, Mexico