Let me say that I booked this hotel based on the pictures on the site that I usually use when booking places to stay. Yes, the pictures are accurate, but they do not reflect the main areas of the hotel. This is a three star hotel, so don’t expect anything else, like I did.
Having high expectations on arriving here, let me say the following:
The staff is fantastic, and that is as simple as it gets.
Also great are the main outside areas, looking very modern and inviting. I really liked the lobby area, the main entrace and the area around the pool. At night, there is a nice vibe around the pool bar, with a lively atmosphere.
The restaurant has a good choice of food, and again… the staff is amazing. Thanks for that!!!
The hotel is well situated in the town, walking distance from some nice clubs, like Valentino. Also on the beach… so relaxing in the late afternoon.
I would say that the room is a decent size, and yes… it is comfortable. However, this is where my positive points stop.
Internet is free, but the connection TERRIBLY IRREGULAR. Couldn’t work, since it did not keep connection more than 10 minutes at a time. Cannot understand why hotels save money on essential points.
Bathroom is terribly worn and dated, in desperate need of renovation. Shower pressure is not bad… it is pathetic, and variation of temperature was terrible. You couldn’t stand there for more than 10 seconds at a time trying to find the correct temperature. When you think you got it… it changes.
There are many bars and clubs around the hotel, and with parties going on all night… it is difficult to sleep peacefully. This IS the hotel’s fault, since the sound isolation is of their responsibility. Difficult to sleep before 1 am.
The hotel looks modern in the lobby and main entrance, but walking to the room and in the room, it becomes clear that this hotel is in desperate need of renovation.
Hotel cleaning is not one of the hotel’s strong point, I should add.
There are better options in Mazatlan. I just did not know about them… NOW I DO.
I do not think I would return to this hotel. Solve the problem of soundproofing the rooms, and get the bathroom up to speed with THIS century… maybe, just MAYBE, I could consider coming back. Pretty pictures can be misleading… and this is one of those cases.
- Official Description (provided by the hotel):
- With architecture in the contemporary style, the hotel offers a stunning view of the Pacific Ocean and the ideal atmosphere for enjoying a relaxing break in its refurbished facilities. You can also enjoy a wide variety of gastronomic delights, in particular our seafood specialties. ... more less
- Reservation Options:
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- Also Known As:
- Emporio Mazatlan Hotel Mazatlan
- Emporio Hotel Mazatlan
- Emporio Resort Mazatlan