We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great view with poor service” 3 of 5 stars
Review of Emporio Mazatlan

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save
You added Emporio Mazatlan to your Saves list
Emporio Mazatlan
3.0 of 5 Resort   |   Avenida Camaron Sabalo No. 51 | Zona Dorada, Mazatlan 82110, Mexico   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Ranked #31 of 76 Hotels in Mazatlan
Mexico City, Mexico
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Great view with poor service”
3 of 5 stars Reviewed March 21, 2014

We stayed from March 15, 2014 for 2 nights. We choosed there, because our friend had a party there.
We had problem in check in, because we booked as master junior suites, but they send us standard room. It is very common to have this kind of mistake in Mexico, even you argued, they can not do anything.
We asked iron to our room, which took more than 30 mins until we request again. So as room service was slow. The stuffs were ok, but not very helpful, except only one lady who brought the foods to our room.
However, the view from their restaurant was maginficent. If you can get the table along the beach side, you can enjoy seeing beautiful view and breeze. Also good point of this hotel, there is the plaza in front of the hotel including some restaurants and the street is facing to many shops and restaurants as well.
The room is fair. But I had problem about smell of the pillow. I am not picky usually, but I could not stand this smell.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Revenue M, Director General at Emporio Mazatlan, responded to this review, May 30, 2014
First of all we want to thank you for taking the time to share your comments with us,

we want to offer an apology for the inconvenience you had at the time of your arrival, on the front desk, other hand about your pillow wie are goint to have a meeting with our housekeeping department to not repeat this inconvenience with another guest,

We sincerely hope you gives us the opportunity to serve you again in the near future.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

216 reviews from our community

Traveler rating
    48
    72
    48
    24
    24
See reviews for
53
44
3
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
el paso
1 review
2 of 5 stars Reviewed October 12, 2013

Seriously do they have a shortage in towels???? The room rate should cover the shortage.a family of 4 needs 4 towels so why such a big fuss in getting 4 towels. Not to say trying to get 4 pool towels! I had to carry( from room to pool) the 4 wet towels used the nite before to get 4 new ones. This hotel has so much potential but the GM is not doing much about it! What a shame!!!!!!!

  • Stayed October 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Revenue M, Director General at Emporio Mazatlan, responded to this review, October 16, 2013
We are very sorry to hear about the troubles you went through during your stay.

Our commitment is to serve all our guests and provide the most satisfying accomodations for you to enjoy your trip.

We hope sincerily to see you again as our guest soon,

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
60 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed August 3, 2013 via mobile

You will not be in the room much if you are a true traveler. The place was pretty nice. It was an expensive room. We wanted the ocean view but it was way over priced as well.

The breakfast was great! The dinner and happy hour was fairly cheap. Nice staff in the kitchen.

Would I stay here again? Maybe.

  • Stayed September 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Revenue M, Director General at Emporio Mazatlan, responded to this review, March 21, 2014
we want to thank you for all your comments, we are happy to read that you enjoy your stay with us,

we hope to see you again as our guest soon.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 of 5 stars Reviewed July 16, 2013 via mobile

The place was bad from the start, very overpriced, average to ugly room, slow service. The did not clean the room until we called and it was around 4pm. Too much noise, very bad parking and valet service, overall you pay too much for what you get.

  • Stayed July 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Revenue M, Director General at Emporio Mazatlan, responded to this review, March 21, 2014
we appreciate your taking the time to share your comments with us, we regret all inconveniences during your stay and we want to tell you we have taken appropriate action in each of the points that you mentioned.

we hope you give us the opportunity to see you again as our guest in the next future.

best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La Paz, Mexico
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 13, 2013

I have come to the emporia on multiple occasions...the only thing I have to say is that they have a hot water problem. Taking a shower with a constant water temperature is impossible...if someone else in the hotel uses hot or cold water (not sure what the issue is) the water temp jumps drastically.,..EVEN with this problem i love the staff, the rooms are comfortable and clean, the location on the private beach with their pool and great restaurant on the beach makes it one of my favorite hotels in mazatlan.

Room Tip: they have better king size beds available but if you´re traveling solo there´s no need to get a room...
See more room tips
  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Revenue M, Director General at Emporio Mazatlan, responded to this review, June 17, 2013
All the Emporio Staff want to thank you for choosing us for your vacation and we regret the inconvenience you had during your stay with us as. We are working in the water pressure to avoid inconveniences to our guests.

On the other hand thank you very much for your comments about the staff, rooms and of course for being one of your favorite hotels, we hope to see you soon in this your house to keep serving like you and your family deserve,

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed January 10, 2013 via mobile

Now I am not one to complain but this hotel is one I would not recommend. It was an overall poor experience. It was our honeymoon and I made contact with Emporio reservations and we were still given a room with 2 double beds. Also I booked through Iprefer which is suppose to give you a room upgrade. The front desk bluntly said if you want an upgrade you have to pay. Finally after into 3 days of my 7 day trip trying I explain my situation I was giving an upgrade. The pool side bar rarely had a bartender and we were asked once during our trip if we wanted a drink. We gave up and went to a near by store and get beer. I could go on and on. There were two good things about this hotel, the restaurant and the beach. There are many other hotels in this area, do not pick this one.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Revenue M, Director General at Emporio Mazatlan, responded to this review, March 21, 2014
We want to apologize for all the inconveniences during ypur stay,

we hope you give us the opportunity to serve you again in a near future,

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 11, 2012

My hubby and I stayed at this hotel for four days on our first trip to Mexico. The Private beach was the highlight of the trip and their restaurant right on the beach front was really good. The food ( we only ate breakfast there) was great. The staff was very helpful and nice. The rooms and pools were clean and well maintained. The only complaint is the difficulty to control the shower water temperature especially at night.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Revenue M, Director de Relaciones con Clientes at Emporio Mazatlan, responded to this review, January 3, 2013
we want to thank you for all your comments, we are happy to read that you enjoy your stay with us, we are working to be better everyday.

we hope to see you again as our guest soon.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Travelers also viewed these Mazatlan hotels
0.1 mi away
Ramada Resort Mazatlan
Ramada Resort Mazatlan
#15 of 76 in Mazatlan
4.0 of 5 stars 172 reviews
0.9 mi away
BEST WESTERN Hotel Posada Freeman Zona Dorada
1.7 mi away
Oceano Palace
Oceano Palace
#30 of 76 in Mazatlan
4.0 of 5 stars 647 reviews
Show Prices
Show Prices
Show Prices
2.3 mi away
Isla Mazatlan Golden Resort
0.9 mi away
Coral Island Hotel and Spa
Coral Island Hotel and Spa
#41 of 76 in Mazatlan
3.5 of 5 stars 43 reviews
1.6 mi away
Hotel Mision Mazatlan
Hotel Mision Mazatlan
#33 of 76 in Mazatlan
3.5 of 5 stars 53 reviews
Show Prices
Show Prices
Show Prices

Been to Emporio Mazatlan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Emporio Mazatlan

Address: Avenida Camaron Sabalo No. 51 | Zona Dorada, Mazatlan 82110, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Mazatlan
#19 On the Beach Hotel in Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Emporio Mazatlan 3*
Number of rooms: 134
Official Description (provided by the hotel):
With architecture in the contemporary style, the hotel offers a stunning view of the Pacific Ocean and the ideal atmosphere for enjoying a relaxing break in its refurbished facilities. You can also enjoy a wide variety of gastronomic delights, in particular our seafood specialties. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Travelocity, Booking.com, Cheap Tickets, Orbitz, Hotels.com, HotelTravel.com, Despegar.com, Agoda, Odigeo, Expedia, TripOnline SA and Otel so you can book your Emporio Mazatlan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Emporio Mazatlan Hotel Mazatlan
Emporio Hotel Mazatlan
Emporio Resort Mazatlan

Owners: What's your side of the story?

If you own or manage Emporio Mazatlan, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.