We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“An overall bad experience” 2 of 5 stars
Review of Emporio Mazatlan

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Emporio Mazatlan to your Saves list
Emporio Mazatlan
3.0 of 5 Resort   |   Avenida Camaron Sabalo No. 51 | Zona Dorada, Mazatlan 82110, Mexico   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Ranked #32 of 76 Hotels in Mazatlan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“An overall bad experience”
2 of 5 stars Reviewed January 10, 2013 via mobile

Now I am not one to complain but this hotel is one I would not recommend. It was an overall poor experience. It was our honeymoon and I made contact with Emporio reservations and we were still given a room with 2 double beds. Also I booked through Iprefer which is suppose to give you a room upgrade. The front desk bluntly said if you want an upgrade you have to pay. Finally after into 3 days of my 7 day trip trying I explain my situation I was giving an upgrade. The pool side bar rarely had a bartender and we were asked once during our trip if we wanted a drink. We gave up and went to a near by store and get beer. I could go on and on. There were two good things about this hotel, the restaurant and the beach. There are many other hotels in this area, do not pick this one.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Revenue M, Director General at Emporio Mazatlan, responded to this review, March 21, 2014
We want to apologize for all the inconveniences during ypur stay,

we hope you give us the opportunity to serve you again in a near future,

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

225 reviews from our community

Traveler rating
    52
    74
    50
    24
    25
See reviews for
56
48
3
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Minneapolis, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 11, 2012

My hubby and I stayed at this hotel for four days on our first trip to Mexico. The Private beach was the highlight of the trip and their restaurant right on the beach front was really good. The food ( we only ate breakfast there) was great. The staff was very helpful and nice. The rooms and pools were clean and well maintained. The only complaint is the difficulty to control the shower water temperature especially at night.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Revenue M, Director de Relaciones con Clientes at Emporio Mazatlan, responded to this review, January 3, 2013
we want to thank you for all your comments, we are happy to read that you enjoy your stay with us, we are working to be better everyday.

we hope to see you again as our guest soon.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
phoenix
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 3, 2012

Hotel Emporio is in the "Golden Zone" which is a great area especially if you aren't driving. The staff was AMAZING! They were very friendly and helpful. It's a beautiful and very clean hotel! Although the room was a bit small, we weren't in the room much as we were out on the beach and touring. The beds were comfortable and we had a great view of the beach and pools. There were only two small problems. One was the air turned off one night, but it was a fluke and didn't happen again. I informed the front desk and they took care of it. The other one was I was taking a siesta and had the do not disturb on the door and the housekeeper knocked to ask if we needed more towels. It was ok because I needed to get up and hadn't set an alarm.

The hotel has a fantastic restaurant with a breakfast buffet at a great price! It has an omelet station and a waffle/pancake station. Our service was generally great, with one exception, but it was still ok.

I loved that there was a small private, elevated beach area with cabanas. It was great to lay on the chairs and have a view of the beach.

Room Tip: I would recommend splurging for the junior suites or end units as you'll get more of the fresh a...
See more room tips
  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Revenue M, Director de Relaciones con Clientes at Emporio Mazatlan, responded to this review, January 3, 2013
All the staff want to thank you for your time and your comments, we are happy to hear your really enjoy your vacations with us and we hope to see again soon.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 1, 2012

This was our first trip to Mazatlan, and hopefully not our last. Our room was very comfortable, and the staff was wonderful...especially Jesus. He went out of his way to be helpful to us. If we had any questions or concerns about Mazatlan, he would answer all our questions and eased our minds about many things. HE made us so feel so safe and comfortable, that we would LOVE to go back to Mazatlan. He always had a big smile when he would see us...we honestly felt like he was a real friend. Thank you Emporio and thank you Jesus for a wonderful time.

TJ and Mike from Knoxville, TN

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Revenue M, Director de Relaciones con Clientes at Emporio Mazatlan, responded to this review, January 3, 2013
i want to thank you to take a time to share your experience wiht us, we are sure jesus will be happy to know you had a really great time in your stay wiht us.


thank you again and we would like to see you soon as our guests.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Beach, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 24, 2012

We had a good stay ,all the employees were very helpful and polite,the only part I was not so happy with was the bartenders to slow and not to helpful.Other than that every thing was clean and very peaceful.

Room Tip: well we stayed on the first floor and enjoyed being able to go to the pool and back without having t...
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Revenue M, Director de Relaciones Públicas at Emporio Mazatlan, responded to this review, January 3, 2013
thanks for your comments we are happy to know you enjoy your stay with us,

we hope to see you again soon,

regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed November 10, 2012

Nice staff and big rooms are about all this place has going for it. However, the location is pretty good and it does have an elevator. We arrived on Sunday 11-4 12. which is a slow time of the year. Had great view of the hotel and beach from our nice covered balcony. Kind size bed was comfortable
Also had a nice big shower.... that leaked a lot of water into the bathroom from time to time. Plus, we never knew when we would have hot water. Sometimes it was scalding hot, other times just barely warm enough to keep from freezing. By the 3rd day, the bathroom started to smell like the sewer, and by the time we left on Friday, our entire room smelled like sewer.
Safe place but I would not stay there next time.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Revenue M, Director de Relaciones Públicas at Emporio Mazatlan, responded to this review, January 3, 2013
we appreciate your taking the time to share your comments with us, we regret all inconveniences during your stay and we want to tell you we have taken appropriate action in each of the points that you mentioned.

we hope you give us the opportunity to see you again as our guest in the next future.

best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 6, 2012

Good Food in restaurant, buffet is excellent; there's live music on weekends & during vacation seasons; very good location, it has access to the beach ann is near mallecon; sometimes service a little bit slow; rooms very confortable, only with basic accessories, all of them have view to the see & pools; it has 2 pools.

  • Stayed March 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Revenue M, Director de Relaciones con Clientes at Emporio Mazatlan, responded to this review, April 12, 2012
We appreciate all your comments. All the staff of Emporio want to thank you for your time we are working averyday to be better and can offer you the best service,

we hope to see you again as our guest soon,

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Travelers also viewed these Mazatlan hotels
0.1 mi away
Ramada Resort Mazatlan
Ramada Resort Mazatlan
#15 of 76 in Mazatlan
4.0 of 5 stars 178 reviews
0.9 mi away
BEST WESTERN Hotel Posada Freeman Zona Dorada
1.7 mi away
Oceano Palace
Oceano Palace
#31 of 76 in Mazatlan
4.0 of 5 stars 662 reviews
Show Prices
Show Prices
Show Prices
0.9 mi away
Coral Island Hotel and Spa
Coral Island Hotel and Spa
#42 of 76 in Mazatlan
3.5 of 5 stars 43 reviews
2.9 mi away
Crowne Plaza Mazatlan
Crowne Plaza Mazatlan
#29 of 76 in Mazatlan
3.5 of 5 stars 229 reviews
2.3 mi away
Isla Mazatlan Golden Resort
Show Prices
Show Prices
Show Prices

Been to Emporio Mazatlan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Emporio Mazatlan

Address: Avenida Camaron Sabalo No. 51 | Zona Dorada, Mazatlan 82110, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Mazatlan
#20 On the Beach Hotel in Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Emporio Mazatlan 3*
Number of rooms: 134
Official Description (provided by the hotel):
With architecture in the contemporary style, the hotel offers a stunning view of the Pacific Ocean and the ideal atmosphere for enjoying a relaxing break in its refurbished facilities. You can also enjoy a wide variety of gastronomic delights, in particular our seafood specialties. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, BookIt.com, Booking.com, Cheap Tickets, Hotels.com, HotelTravel.com, Odigeo, Otel, Despegar.com and Orbitz so you can book your Emporio Mazatlan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Emporio Mazatlan Hotel Mazatlan
Emporio Hotel Mazatlan
Emporio Resort Mazatlan

Owners: What's your side of the story?

If you own or manage Emporio Mazatlan, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.