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Emporio Mazatlan: Traveler Reviews

3.0 of 5
Avenida Camaron Sabalo No. 51 | Zona Dorada, Mazatlan 82110, Mexico
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Emporio Mazatlan
Ranked #41 of 74 hotels in Mazatlan
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104 reviews from our community

    Trip type
Traveler rating
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    29
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Date Rating
Edmonton, Alberta
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Fantastic Staff and Great Location!!!”
5 of 5 stars Reviewed January 31, 2012

We stayed at the Emporio from January 23 - 28, 2012. Our room was on the main floor overlooking the pool and the ocean. It was huge, clean bathroom, and a lovely little kitchenette area. Wi-fi service available in the room or outside. The location is wonderful in that you can walk anywhere from this hotel to any shopping, restaurants, malecon or take the bus to old Mazaatlan.

The two head waiters in the restaurant, Pedro and Armando, offer absolutely the best service and are so accomodating in any requests you might have.

Everyone from the concierge to the security guards remember your name and always greet you and take the time to talk to you. It felt like home. Its' unfortunate that everything is slow right now in Mazatlan and we are hoping that things will pick up for them. Don't hesitate about staying at the Emporio....you will fall in love with this hotel

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask aliceb5 about Emporio Mazatlan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Revenue M, Director de Relaciones con Clientes at Emporio Mazatlan, responded to this review
March 14, 2012
we appreciate all your comments and we are very happy to know you enjoy your time with us,

we hope to see you again soon,

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reno Nevada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“This hotel was a nice place to sleep”
3 of 5 stars Reviewed January 21, 2012

This place was clean, and comfy. It's in a great central area of twon where you don't have to walk far to visit some of the coolest places. The beach was perfect and never too crowded. My biggest complaint is the lack of elevator. I am an athletic person but running up and down those stairs when I needed to get something was definitely a pain. There was teenagers running and screeming past my room at 2 AM three of the 5 nights we were there. When I called to front desk to complain it continued for at least an hour. The staff was nice enough though and pretty helpful in other areas. The pool area was pretty boring though. Not much going on. It's not very hot in March... take some jeans and a couple sweatshirts just in case.

  • Stayed March 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
See 8 more reviews by MrsMac4 for Mazatlan
Ask MrsMac4 about Emporio Mazatlan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Revenue M, Director de Relaciones con Clientes at Emporio Mazatlan, responded to this review
March 16, 2012
Thank you very much for your comments about Emporio. we apologize for the inconveniences during your stay wiht us..and let me tell you we have now a renovated Hotel where you can enjoy with your family

Thank you again! we really apreciate your comments and we hope to see you soon as our guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
“Emporio Mazatlan 2011”
5 of 5 stars Reviewed November 22, 2011

My family and I went down to Mazatlan for a reunion. Our relatives that live there recommended the Emporio as the place to stay. I am sure glad we listened to them! It was amazing. The hotel is located in the Golden Zone near shopping, clubs, and is right on the beach. it is a beautiful hotel. The rooms are spacious and very modern. We enjoyed lounging in the hamacks and cabanas by the pool. The food was so yummy! I think I gained 5 lbs. but I could not help myself. We would definitely stay here again and recommend it to anyone visiting Mazatlan.

Room Tip: The standard rooms are very nice. My aunt got a Jr. Suite that had a great sitting area. All the roo...
See more room tips
  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Jane W about Emporio Mazatlan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Revenue M, Director de Relaciones con Clientes at Emporio Mazatlan, responded to this review
March 16, 2012
we appreciate all your comments and we are very happy to know you enjoy your time with us,

we hope to see you again soon,

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego
1 review
2 helpful votes 2 helpful votes
“Emporio Mazatlan”
5 of 5 stars Reviewed November 10, 2011

Just got back from a trip to Mazatlan to plan our wedding for June 2012. We have stayed at the Emporio last year and it just keeps getting better. They finished the construction on a new banquet room and gym. The restaurant is better than we remembered it. The quality of the food was amazing. Location wise we could not have asked for a better spot-the view and convenience to shops & the clubs.

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask Spicegirlmo about Emporio Mazatlan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Revenue M, Director de Relaciones con Clientes at Emporio Mazatlan, responded to this review
March 16, 2012
All the Staff appreciate all your comments and we are very happy to know you enjoy your time with us,

we hope to see you again soon as our guest,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
3 helpful votes 3 helpful votes
“VERY DIRTY ROOMS and bad service hotel!”
1 of 5 stars Reviewed October 3, 2011

The rooms are very dirty, had BLOOD SPLATTERS on the bathroom wall, also had MILDEW on the bedroom courtains, it was a very DISGUSTING experience!!

  • Stayed September 2011, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
Ask Patrush83 about Emporio Mazatlan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Revenue M, Director de Relaciones con Clientes at Emporio Mazatlan, responded to this review
March 16, 2012
Our commitment is to serve all our guests and provide the most satisfying accomodations for you to enjoy your trip.

We already fixed details on the rooms mentioned and we really desire you come back and give us another chance.

On behalf of the hotel staff receive a warm greeting.

We hope you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Emporio Mazatlan

Also Known As:
Emporio Mazatlan Hotel
Emporio Mazatlan Hotel Mazatlan
Emporio Hotel Mazatlan
Emporio Resort Mazatlan
Address: Avenida Camaron Sabalo No. 51 | Zona Dorada, Mazatlan 82110, Mexico
Phone Number:
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 On the Beach Hotels in Mazatlan
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
With architecture in the contemporary style, the hotel offers a stunning view of the Pacific Ocean and the ideal atmosphere for enjoying a relaxing break in its refurbished facilities. You can also enjoy a wide variety of gastronomic delights, in particular our seafood specialties. ... more   less 
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