We've been owners since 2002 - my in-laws have been owners much longer. We're actually here at Costa now - as I write - staying 2 wks in the Tower (one-bedroom suite) over Adobes. Our take? We love the pool staff! Lucy, Florencio, Luis...they're like family and we know we will be well-cared for by them. But yes - the hotel is not the ritz. While the elevators in this tower have (finally) been replaced, things are, well, old. Some of the rooms got a bit of a makeover, but only in the form of new slipcovers. The mini-fridges are hit or miss operation and our 2-burner stove top had to be replaced today because it shocked us everytime we tried to use it. But we love the water pressure in the shower (although we'd like a bit more room in the bathroom itself), and the suite is spacious (it's just 2 of us). The beds (at least in this bldg) were upgraded a couple years ago and are a little firm, but still decent. We have a beautiful view of the ocean and see some georgeous sunsets. Okay, now Gus Gus. Yup, they can be loud. Band starts around 8 - 8:30 and run to closing. The bands generally aren't fabulous, but it is a popular place, so don't expect changes there. We don't do the night life anymore, so we just resign ourselves to having to hear it every night. And as far as we know, there is no room in the hotel where you can escape it.
The pool area is one of the nicer ones on the strip (we all spend a lot of time out ther!) and Costa has a nice beachfront. We love that we can start shopping the minute we step out the front door!
It comes down to this. We'll continue to come to Costa, but not because it's a A-1 resort. We come because of the staff. It's not a new structure, but it's comfortable and for what we pay, we feel we're getting a good deal. But if we had to pay full-price hotel prices, we'd probably look at some place newer.
One quick note: It's a very tough economy down here right now, running 30-40% occupancy in local hotels/resorts. So of course they want to sell you something. You can always decline, but do expect you will get "invitations" on a regular basis. We just ignore them.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.