I am a travel agent who was sent to Mazatlán for a trip to encourage me to sell the destination. Sadly I can’t see that happening and NEVER to this "resort" Everything are you read from the past 12 months true.
1. We had the corner room of the top floor #701 the view was amazing the room was updated and refreshed, flat screen TV, glass shower and lots of space, These rooms do have coffee pots and hair dryers as well as daily bottled water its considered the VIP rooms.
2. The wait staff are very hard workers they ran around all day and a small tip went along way to get personal attention from a great waiter.
3. The place was very clean. There was cleaning staff always mopping floors and our rooms were clean and well cared for too.....But this is where it ends.
1. The food....authentic Mexican food not American Mexican food or even texmex, If you are not good with tacos for breakfast and hot dogs for lunch plan on losing weight. Omelet bar included chopped up hot dogs that my lack of Spanish made into my first morning. Not a great combo unless you are 5. WE said 5 days the food for breakfast, lunch and dinner were the same daily. This was the ONLY option in the all-inclusive package, they have a menu but it’s not included neither is the "sushi bar" a small alcove on the bar itself. And a Pizza place which we splurged for one night that was ok. I travel a lot and I’ve never seen anything like this.
2. The resort caters to the locals and the resort hosts parties and fiestas daily so it was packed every day and they do start the music at 9:30 am and it’s full on Fiesta.
3. The entire front desk staff speaks zero to minor minor English and either ignore you or they truly don’t understand. I never got a translated flyer that had hours for everything, asked for the manager many times and all in all the front desk was horrible.
4. The pool "bar" was closed the first day but opened the balance of our days. The drinks were worse than bad, how can a Pina colada not taste like one? Only juice was O.J they used cherry syrup to flavor all. We had so many kids due to a soccer (football) tournament we had to wait in long lines so the kids could order their items.
5. There is a night club next to resort that came alive on the weekend and Saturday night the thump thump RAVE like music didn’t stop until 3:30 am. I am 37 not a prude when it comes to parties but that was crazy.
Of all the places I have ever been this wins for the worst experience I have ever had traveling.
Mazatlán has opened a new highway and this is a destination for the locals and you will find beyond the golden zone and old Mazatlán that most people do not speak English. ON both tours we took we were the ONLY Americans and English speaking people with 1 bilingual guide. AVOID the Oceano Palance say in the Golden Zone or Old Mazatlán if you decide this is for you.
Contact me at www.facebook.com/elitetraveladventures if you want to book a truly great vacation.
- Official Description (provided by the hotel):
- More than 260 recently renovated rooms, studios and suites, most with spectacular views of the Pacific Ocean and the Mazatlan Islands Nature Reserve, Isla de Pajaros, Isla de Venados, Isla de Chivos. The rooms with street view, overlook Camaron Sabalo Avenue. All Inclusive and European Plans available. Location: Golden Zone 30 minutes away from airport, 15 minutes from downtown, 10 minutes from aquarium, and 10 minutes from golf courses. ... more less
- Reservation Options:
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- Also Known As:
- Oceano Palace Hotel Mazatlan
- Oceano Palace Mazatlan