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“Not An All Inclusive Hotel A Hotel WIth Daily Buffet” 2 of 5 stars
Review of Oceano Palace

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Oceano Palace
3.5 of 5 Hotel   |   Avenida Camaron Sabalo S/n, Mazatlan 82110, Mexico   |  
Hotel amenities
Ranked #34 of 76 Hotels in Mazatlan
Gresham, Oregon
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Not An All Inclusive Hotel A Hotel WIth Daily Buffet”
2 of 5 stars Reviewed 4 days ago NEW

I am a travel agent who was sent to Mazatlán for a trip to encourage me to sell the destination. Sadly I can’t see that happening and NEVER to this "resort" Everything are you read from the past 12 months true.
Pros:
1. We had the corner room of the top floor #701 the view was amazing the room was updated and refreshed, flat screen TV, glass shower and lots of space, These rooms do have coffee pots and hair dryers as well as daily bottled water its considered the VIP rooms.
2. The wait staff are very hard workers they ran around all day and a small tip went along way to get personal attention from a great waiter.
3. The place was very clean. There was cleaning staff always mopping floors and our rooms were clean and well cared for too.....But this is where it ends.

Cons:
1. The food....authentic Mexican food not American Mexican food or even texmex, If you are not good with tacos for breakfast and hot dogs for lunch plan on losing weight. Omelet bar included chopped up hot dogs that my lack of Spanish made into my first morning. Not a great combo unless you are 5. WE said 5 days the food for breakfast, lunch and dinner were the same daily. This was the ONLY option in the all-inclusive package, they have a menu but it’s not included neither is the "sushi bar" a small alcove on the bar itself. And a Pizza place which we splurged for one night that was ok. I travel a lot and I’ve never seen anything like this.
2. The resort caters to the locals and the resort hosts parties and fiestas daily so it was packed every day and they do start the music at 9:30 am and it’s full on Fiesta.
3. The entire front desk staff speaks zero to minor minor English and either ignore you or they truly don’t understand. I never got a translated flyer that had hours for everything, asked for the manager many times and all in all the front desk was horrible.
4. The pool "bar" was closed the first day but opened the balance of our days. The drinks were worse than bad, how can a Pina colada not taste like one? Only juice was O.J they used cherry syrup to flavor all. We had so many kids due to a soccer (football) tournament we had to wait in long lines so the kids could order their items.
5. There is a night club next to resort that came alive on the weekend and Saturday night the thump thump RAVE like music didn’t stop until 3:30 am. I am 37 not a prude when it comes to parties but that was crazy.
Of all the places I have ever been this wins for the worst experience I have ever had traveling.
Mazatlán has opened a new highway and this is a destination for the locals and you will find beyond the golden zone and old Mazatlán that most people do not speak English. ON both tours we took we were the ONLY Americans and English speaking people with 1 bilingual guide. AVOID the Oceano Palance say in the Golden Zone or Old Mazatlán if you decide this is for you.
Contact me at www.facebook.com/elitetraveladventures if you want to book a truly great vacation.

  • Stayed May 2015, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Service
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615 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • French first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 25, 2015

I had so much fun here. I had never been to mexico besides a one day excursion and i am planning on going back next year if i can. The activities were so much fun. Frontdesk always helpful and thwe service excelent. Give it up with the good service.

Stayed March 2015, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 25, 2015

Four days of tranquility, good service, friendly staff, and an overall attitude of accomodation and safety for all us scared visitors who venture to Mazatlan! This hotel is secure! The staff amazingly watchful, caring and sincere. The hotel makes his guests' needs a priority. From the housekeeper to the front desk to the concierge to the restaurant to the valet to the taxi driver. Loved my stayed here. I highly recommend it.

Stayed March 2015, traveled solo
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 22, 2015

Just returned from another fantastic stay at oceano palace, Iwould have to say this is one of my al time favourite places. The rooms are very large, clean and confortables. We really enjoy the kitchenette and utilized it to make many meal with groceried we bought at the market and mega.the location is fantastic for both walks on the beach or for catching a bus/pulmonia to cerritos o el centro. If you jave the opportunity to visit the juarez market on sunday you won't be disappointed a true mexican experience and a great place to pick up some groceries.

Stayed March 2015, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vancouver, bc
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed March 15, 2015

We booked this hotel on a pretty good deal and decided to upgrade to all inclusive because it was only an extra $190 CDN per person for 7 days.
The hotel itself is what you'd expect for a 3 star. Good, but not great. Descent rooms, good location and nice beach. The pool and all inclusive food was okay at best, what you'd expect at a 3 star.
The biggest disappointment was the misleading all inclusive. I've stayed at about 20 all inclusive resorts throughout the Caribbean over the last 20 years and this was the first one I've been to that was all inclusive, but with exceptions.
Even though it was cheap enough for the all inclusive upgrade, I found it a waste of money as there were a multitude of cheap and delicious dining options within a 2 block distance of the hotel.
Good hotel, but don't go all inclusive.

Stayed March 2015, traveled with family
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 15, 2015

We have been visiting this hotel for the past 15 years and it never disappoints us.the facilities is are absolutely gorgeous and the location is magical. I take it you are reading these because you can't decide where to stay? Do you want to go to Mazatlan to relax, enjoy some peace & quiet, hang by the pool all day and not really leave the resort? If so - book Oceano Palace, The service quality is 5 star. Everyone seems to think that mazatlan is an unsafe place to come for vacation but iv never felt unsafe here. And, I like to go to places in Mexico that is not just about tourism.I like the old town Mexico which is authentic and I like to get the massages without paying the high tourism prices.wonderful reception.congratulations

Room Tip: last room of wonderful floor
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  • Stayed March 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 9, 2015

If you need nothing fancy and just relax and great value for your money this is it.
Rooms are okay. Clean, with the basics. No hairdryer or fridge or coffee maker.
How ever it's located on the nicest area. The beach is great. The pools are great and the buffet is great too.
Friendly service.
I really enjoyed my time!

Stayed March 2015, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Oceano Palace

Address: Avenida Camaron Sabalo S/n, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 On the Beach Hotel in Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Oceano Palace 3.5*
Number of rooms: 260
Official Description (provided by the hotel):
More than 260 recently renovated rooms, studios and suites, most with spectacular views of the Pacific Ocean and the Mazatlan Islands Nature Reserve, Isla de Pajaros, Isla de Venados, Isla de Chivos. The rooms with street view, overlook Camaron Sabalo Avenue. All Inclusive and European Plans available. Location: Golden Zone 30 minutes away from airport, 15 minutes from downtown, 10 minutes from aquarium, and 10 minutes from golf courses. ... more   less 
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Also Known As:
Oceano Palace Hotel Mazatlan
Oceano Palace Mazatlan

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