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“great location” 4 of 5 stars
Review of Oceano Palace

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Oceano Palace
3.5 of 5 Hotel   |   Avenida Camaron Sabalo S/n, Mazatlan 82110, Mexico   |  
Hotel amenities
Ranked #22 of 76 Hotels in Mazatlan
Kelowna, Canada
1 review
3 helpful votes 3 helpful votes
“great location”
4 of 5 stars Reviewed December 2, 2013

Spent two weeks in a fourth floor oceanview room and found it to be mostly enjoyable. Rooms are clean, staff is friendly, bands are a bit loud on the weekends but stop at a reasonable hour the beds are very firm and barely long enough for my 6'2". The balcony sliding door was very hard to open due to the salt air having ruined the bearings on the rollers, but we were able to get out and sit and enjoy the view. Saw grey whales, dolphins and lots of seabirds from our room. First couple days the restaurant was difficult due to a honey bee invasion, no real danger, but you had to keep shooing them away. Exterminators found the nest and got rid of it so that problem was cured. Beach was great, water was warm and clean and the grounds were well kept. The rooms are somewhat spartan, but that is normal for Mexican hotels. You can get a bit of a feel of real Mexico there rather than the US style hotels. Arrived on Constitution day and it was crowded, the weekend we left, there was a marathon so it was full again, weekdays, only half full. Staff were all polite and friendly. Would go there again.

Room Tip: Ocean view rooms are nicer, but you get the noise from the band in the restaurant.
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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492 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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English first
Las Vegas
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 26, 2013

We are always treated so well when visiting here. The staff is the very best of all the places we go. The beach is wonderful, the pool is great. There is not a better place to relax and enjoy the sun water and great people. The food is also a big plus. Would advise anyone it is the best deal for your dollars!!

Room Tip: Ocean view, high floor.
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  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chihuahua, Mexico
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 19, 2013

Español top/English bottom

El servicio de los trabajadores en el hotel es excelente. El personal de limpieza, meseros, hostess en el restaurant excelente servicio, sin embargo en cuando al servicio en recepción es pésimo.

Desde el primer dia que llegamos, la persona que nos atendio lo hizo de mala gana (Damian Calderon). Como llegamos antes de poder checar, se limito a decir que aun no era la hora de entrada, solo hasta que uno de los trabajadores del hotel se dio cuenta, nos ayudo para guardar el equipaje mientras la hora de registrarnos llegara e incluso nos sugiorio regresar antes porque probablemente las habitaciones (2 habitaciones) estarían listas antes. Asi lo hicimos, regresamos antes de la hora y esta persona en recepcion (Sr. Calderon) muy agresivamente nos repitio que las habitaciones no estarían listas hasta la hora estipulada, que quien nos dijo eso esta mintiendo, despues revisa en su papeleria y nos dice de mala gana que si estan listas y nos registra en las habitaciones.
Al dia siguiente al ir a desayunar nos damos cuenta que el Sr. Calderon no nos registro correctmente, ya que no agrego que nuestras habitaciones tenian desayuno buffet incluido, asi que tuvimos que ir varias veces a recepcion a corregir el problema. El Sr. Damian tampoco registro la fecha correcta de salida, por lo que si regresabamos a las habitaciones despues de las 12 de la noche, teniamos que ir a recepcion a reactivar las tarjetas para ingresar a los cuartos ya que ya nos habian dado salida del hotel y esto paso 3 noches. Por el mismo problema del registro, el personal de limpieza llegó cada mañana a tocar a las habitaciones a las 8 am a revisar si ya habiamos salido del hotel.
En varias ocasiones se le comento al Sr. Calderon de los errores, pero nunca corrigió nada en el sistema. De hecho por haber sido quien nos registro, nos debió de haber dado todas las indicaciones del desayuno buffet, de las reglas del hotel, sin embargo, parece que no le gusta mucho su trabajo pues lo hace de bastante mala gana, es una lastima que por personas como el hechen a perder la impresión del resto del personal del hotel que fue muy servicial y amable.

Mi experiencia en general fue regular, el precio es accesible, como sugerencia les diría que el servicio de internet fuera gratuito o minimo que pagaras por el una cantidad modica y durara toda tu estadia (no solo un dia) y que no pongan al frente del hotel a personas que tengan el servicio que tiene el Sr. Calderon.

English
The worker´s service at the hotel is excellent. The cleaning service, waitress, hostess at the restaurant excellent, but the reception service is awful.
Since the first day we got to the hotel, the person who received us did it with a bad attitude (Mr. Damian Calderon). We got to the hotel before the check in hour and he just told us that it wasn’t the hour for checking yet, it wasn´t until one of the workers at the hotel realized we were waiting that he offered to keep our luggage safe until we could check in and he also suggested us to get before the check hour since it hour rooms will probably be ready by then. We did as told, we had lunch outside the hotel and we got early to try if we could check in, and again Mr. Calderon, very aggressively told us that the rooms weren´t ready and whoever told us that we could check in early was lying…then he checked his paperwork and told us with certain attitude “the rooms are ready now”.
Next day, we went for breakfast and we realized Mr. Calderon didn’t checked us in correctly, since he didn´t registered our rooms had breakfast buffet included nor we were 5 people not 4, so we had to explain that several times to the people at the restaurant as well as the reception people. Mr. Damian didn’t registered the correct date for our departure, and 3 days in a row we had to go back to the reception to program our room cards again since our cards were showing we had already left the hotel. Because of this problem with the departure date, every morning the cleaning service knocked on the door at 8 am to check if it was our departure date so they could clean the room.
During a few occasions we told to Mr. Calderon the mistakes done during the check in, but nothing was corrected. Because it was him who registered us, he was supposed to give us all the indications about the towels, the hotel rules, the breakfast service, but he seems to hate his work, he performs it very poorly, is a shame because of the service offered from people like him it gives a bad reputation to the whole work of the rest of the people at the hotel that were really nice and kind.
My general experience was regular, the Price is accessible, as a suggestion I will tell them to have free wi-fi or at least pay for an amount and keep the service all the time you will stay at the hotel and not pay everyday for the service. Also, as suggestion, do not leave people who lacks of customer service like Mr. Calderon to be the face of your hotel.

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bellingham, WA
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed November 17, 2013 via mobile

Stayed here a week in November with family. It is cheap, clean and the rooms are spacious. The beach is beautiful and safe. The staff is super friendly and mostly responsive. The place is being renovated and there was daytime noise as they jackhammered bathroom tiles out on our floor, but they tried to minimize it. The pots and pans in our timeshare were new, and the A/C, while noisy, worked great. The BIG problem was drunken, out-of-control guests. HOARDS of them. There were a couple of other gringos here, and a couple of Mexican families. But young Mexican partiers stayed here mostly, and the Oceano appears to be their Party Palace. Almost every afternoon they would begin drinking, singing and YELLING in the pool and beach area. There were probably a couple of hundred of them. They brought coolers of beer and tequilla in . . . and by three in the morning they were SCREAMING in the halls, pounding on guest doors, making siren sounds - it was awful. I asked them to stop and they just laughed and deliberately got louder. Our children (and adults) were wakened three nights in a row. When I asked the manager about controlling the partiers, he shrugged and said "They are young, what can you do?"
Unless you are between the ages of 15 and 25, single, and into noisy drunken revelry - my advice is: DON'T stay here. If you like to stay up all night partying and disturbing others- try the Palace.

Stayed November 2013
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, USA
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 27, 2013

Granted, this hotel is not the nicest hotel I've ever stayed in, but you dont go to Mazatlan to stay in your room. the rooms were quite adequate for the price, no complaints. The restaurant offered good food, the beach was very nice and clean, the pool was fine. Overall, I had a wonderful time and would stay there again and recommend to others.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atchison, Kansas
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed May 22, 2013

It was late and we thought the hotel had been redone... boy was that a mistake..It took forever to check in and we were the only ones in the lobby!
When we got to the room I was going to take a shower. The bathroom did not look too clean and when I pushed back the shower curtain there was a cockroach!! Yikes.
So no shower.
The beds were just a mattress on top of a concrete slab. They did not have remote controls for the tv. The rooms were hot when we entered. The ac was not on so had to wait for it to cool down.
And the sliding glass doors opened up to nothing... 5 stories up! Where is the building inspector when you need one? Thank goodness our 4 year old grandson was too tired to check out the view.
We woke up to our car in the parking lot being rearended.. and the hotel held no responsibility and nothing- absolutely nothing was done. The truck that had hit us was just sitting there but the hotel staff could not tell us who it was. They fail to take the driver license info in Mexico.
We left as soon as possible in the morning.

Room Tip: Do not stay in this hotel.
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  • Stayed May 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
austin
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 21, 2013 via mobile

Staff do not go out of the way to help you. But its clean and cheap. Staff seem to congregate and socialize instead of trying to serve you. Don't stay over the weekend kids seem to run the show. Very little supervision.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Oceano Palace

Address: Avenida Camaron Sabalo S/n, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 On the Beach Hotel in Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Oceano Palace 3.5*
Reservation Options:
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Also Known As:
Oceano Palace Hotel Mazatlan
Oceano Palace Mazatlan

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