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Bad user experience - Oceano Palace

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Oceano Palace: Traveler Reviews

3.5 of 5
Avenida Camaron Sabalo S/n, Mazatlan 82110, Mexico
Hotel amenities
Oceano Palace
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Ranked #7 of 73 hotels in Mazatlan
4.0 of 5 stars 404 Reviews
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404 reviews from our community

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Date Rating
Guadalajara, Mexico
1 review
“Bad user experience”
2 of 5 stars Reviewed February 13, 2013

Good points: Everything was clean, locations at the beach are very nice.

Regular points: Partial view to the beach, elevator nor nice neither bad. Beds and bath are ok.

Bad points: Only 2 full-size towels were provided, i had issues with the reservation and the personal was rude when i come, they just told me that my reservation was canceled and i needed to pay twice while they investigated. Pool bar was always closed. In general seems the rooms are old and there are many visual details. I have stayed in many hotels in Mazatlan and this is really close to the worst. TV non-flat.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Raymundo C about Oceano Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ferordaz, Manager at Oceano Palace, responded to this review
February 25, 2013
Dear Raymundo

I Appreciate your comments are very important to us, we will work on the points youre suggesting us.
We hope you give us the opportunity to serve you again

Fernando Ordaz
Manager
Oceano Palace Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Culiacan, Mexico
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
“Minimum of most things”
3 of 5 stars Reviewed February 8, 2013

Clean beds/sheets, clean bathroom. Lacking in the linens- only 2 full sizes towels are provided, no hand towels, washcloths, or bath mats. This was frustrating to me. Extra toilet paper was not provided, and roll was almost empty upon arrival. Nice balcony, quieter part of town (compared to further north) restaurants nearby, but not much shopping close to the hotel. Beautiful pool, i believe it is heated, great to swim in at night. Friendly and accommodating staff.

Room Tip: "mountain view" isn't bad, just not the ocean, faces to the parking lot/main street.
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 13 more reviews by BudgetBeachTraveler for Mazatlan
Ask BudgetBeachTraveler about Oceano Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kitchener, Canada
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Thanks for nice week. Thanks for a nice memory”
4 of 5 stars Reviewed January 24, 2013

Friendly staff and door man nice touch bring a dessert to our door. Our room was clean. We went from sunwing mountain view asked if we could have ocean view was no problem didn't have to pay extra glad we had ocean view only disadvantage is cant see the full sun set because of the island but still has great colours. The room is average nothing to rave about but clean had king size bed. Had supper once at restaurant was good selection of Mexican food had the pizza once was very good oven fired thin crust. Pool was clean and nice unique layout. Mixed drinks a little pricey. Would stay again.
Gym was great forget his name but was helpfull. Thanks again for a nice memory.

Room Tip: Ocean view some have kitchens I like just going out for breakfast and dinner
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 10 more reviews by versatile1 for Mazatlan
Ask versatile1 about Oceano Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“..a Quality Hotel..!!”
5 of 5 stars Reviewed January 11, 2013

..this hotel, Oceano Palace..nice name.. in Mazatlan.. was really large hotel with a VERY VERY NICE oceanview.. so you want to get oceanview room.!!.. with a view of the island across the water it really feels exotic and also the hotel has what you want, a gym.. friendly service at the desk.. great restaurant with fantastic food (always mexican!) and a really nice swimming pool and poolside bar.. the waiters will serve you drinks all day and you can pay them or make a tab.. its great! ..the best feature is the hotel is right by beach.. its so nice!

Room Tip: take oceanview room otherwise you will miss out on the fantastic view of the beach and islands..
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  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Lazzy_12 about Oceano Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo J, Manager at Oceano Palace, responded to this review
January 13, 2013
Dear Lazzy_12:

Thank you very much for taking the time to write your kind review of your recent stay at OCEANO PALACE HOTEL. We are very happy to hear that you enjoyed your stay at the hotel and specifically appreciated your ocean view room, our friendly staff and the service. This motivates us to keep improving our service every day, of course I am sharing this comment with our staff during our briefings. Thanks again and we hope to have you as a guest very in the near future.
Look forward to see you soon

Eduardo Jimenez
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San Diego US
1 review
“Very decent hotel with a Budget Price”
5 of 5 stars Reviewed January 8, 2013

If you're looking for the best-value budget hotel in Mazatlan, this is it. The service is much better than most of the overpriced hotels in Mazatlan. The pool is fine. Basically, if you're on a budget and want to get the best value for the money you spend and still be able to enjoy a very decent hotel with great service and no strings attached, you've found your next hotel destination in Mazatlan.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Andrea R about Oceano Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Oceano Palace

Also Known As:
Oceano Palace Hotel Mazatlan
Oceano Palace Mazatlan
Address: Avenida Camaron Sabalo S/n, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar/Lounge Beach Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotels in Mazatlan
#4 Business Hotels in Mazatlan
#6 On the Beach Hotels in Mazatlan
#7 Family Hotels in Mazatlan
Price Range: $
Hotel Class:3.5 star (3.5*)
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Oceano Palace
Avenida Camaron Sabalo S/n
Mazatlan 82110
Mexico
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