Oceano Palace had everything we needed for a relaxing vacation. Although it is not the most fancy hotel in Mazatlan, we found it to be clean, the staff was friendly and helpful, and the view from our balcony was outstanding. Fernando and Alberto (the Bellmen) were extremely nice and went out of their way to make sure we had everything we needed. Also, Tony, he helped us book the Stone Island excursion. 400 Pesos (about $33 USD) a person included transportation to and from the marina, a double deck boat ride, ending at Stone Island where we had an open bar and lunch. Also there was a variety of activities, in the all inclusive package you get to choose 2. My wife and I went horseback riding, and kayaking. I have been on these excursions before and it was the first time I did not feel rushed to get back on the truck and head back. After our activities we still had time to play on the beach. Thank you Tony for setting this up for us.Tony also saw me coming back from the market across the street with beers & sodas and got me a cooler that we were able to use the entire length of our stay, again Gracias Tony! The restaurant was OK, we ate there once, but we like to eat at the local places, not a bad restaurant, we just like to venture out. My only complaint of Oceano Palace (this is very minor) is the music played at the pool. I swear it was about a 5 song loop that played over and over, some of the songs were even cut off at the end, it was funny and also annoying, come on management! Step up and buy an MP3 player of some type! Mexico has too much great music out there! Like I said, very minor, nothing to keep us from staying there again. We enjoyed ourselves, and the staff made our stay very pleasant.
Get a room with an ocean view!
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Thank you very much for your time and send us your review, all your feedback is very important for us, such us the comment about the music, Food and beverage manager took care of that and have more variety of music 7 days a week. We are glad to know that you could enjoy the tours in the city and had a great time. We hope to see you soon by this your house in Mexico, OCEANO PALACE HOTEL and serve you as you deserve.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.