i will never stay at this hotel again. I travelled solo and booked a beach front with kitchenette. I planned on making a few meals myself. Kitchenette was very small and carried the bare necessaties. The fridge wasnt turned on and smelled like mold. I had to ask the staff to clean it before I put food in it.The eating utensils were stored beside the garbage pail underneath the sink. I ordered room service for one meal. very expensive for the lack of taste.The food at this hotel is sub-par considering how delicious other restaraunts are in the area.
The front desk does not speak english fluently and could not respond to the few requests I did have. The tub was dirty and had to be recleaned by housekeeping. The paint in my room looked like it was done by a pre-schoolar. I had 3 single beds in one side of the room. I wanted a queen or king bed. 1 bed is sufficient for 1 person. The kitchenette was about 3 square feet of space. I fell outside the hotel on my first night, no medical aid was offered when I asked if they had a doctor on staff. I asked the front desk staff for an ash tray as I booked a smoking room. After I asked 5 times I mentioned it to the owner only to be told thr whole hotel is smokefree. I got a hold of my representative from SunWing vacations, and told him that I wanted to stay at a different hotel but instead moved me to a room on the 4th floor. This one actually had a kitchenette but was barely stocked with dishes and cutlery beside the garbage pail It had one queen size bed and had been repainted. The pool water was green from morning to night as the kids were using it to splash in all day! Taking a relaxing swim in clean water would have been nice but I dont dare swim in that water. The food was edible, The outside bar was closed the entire time. The hilight of this hotel is the charming and kind bartender. I think his name is Felix, the kindest and most helpful employee in the whole hotel. The fist week of my vacation was full of stress due to the lack of communication with the girls at the front desk. In the 15 times Ive stayed in Mazatlan. this is the first really bad experience for a hotel that Ive had.
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- Also Known As:
- Oceano Palace Hotel Mazatlan
- Oceano Palace Mazatlan