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“Hidden Gem” 4 of 5 stars
Review of Oceano Palace

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Oceano Palace
3.5 of 5 Hotel   |   Avenida Camaron Sabalo S/n, Mazatlan 82110, Mexico   |  
Hotel amenities
Ranked #20 of 75 hotels in Mazatlan
Las Vegas
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
“Hidden Gem”
4 of 5 stars Reviewed May 30, 2012

We were extremely happy with the hotel staff, the property, and the room. From the front desk, to the waiters, and the housekeepers--each person we encountered were not only friendly but went out of their way to make sure we enjoyed our stay. The manager, Eduardo, took pleasure in making sure we were happy and check in on us daily. The service was 5 star and they spoke English!!! The property: The food was great. You must try the pizza, the buffet and the fresh bread. I really enjoyed the live music during lunch/dinner. From our ocean view room you could see the whole bay. The A/C was perfect, the bed was confortable, and our housekeeper kept our room spotless and you didn't have to worry about leaving your camera or wallet out. The bus to town was only $1 and took 10 minutes, but there are cabs right in front. When you pick a hotel, you read the reviews, look at pictures and pray. If you are traveling on a budget but don't want to sacrafice quality, I recommend you give this hotel a try. We were very happy with our choice!

Room Tip: We stay in room 311. They also had mini-suites wtih a fridge and mircowave.
See more room tips
  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo J, Manager at Oceano Palace, responded to this review, June 4, 2012
Dear DiamondDuoTravel:
Thank you very much for sharing this kind review with us. All of us at oceano palace thank you very much for your comments about our property and the good time you had during your week with us. There is nothing more important for us than our beloved guests, this is part of our culture, and we are always striving to make sure our guests are happy and go back home with a good experience. I am sharing this review with all our service staff in our briefings, they will be very happy to have notice from you. Thanks again and we will be very glad to have the honor having you as a guest in the near future.

Looking forward to see you soon, cordially

Eduardo Jimenez
Rooms manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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487 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
ChulaVista, Ca.
1 review
5 of 5 stars Reviewed May 29, 2012

Everything was clean and neat. Location, price had everything we like do, the staff was super friendly and very competent in English, and I loved the pool. On site restaurant very convenient, food and drink service at poolside was very nice.The price was very affordable since we were in the off season. Weather was perfect.

  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California Hot Springs, California
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 29, 2012

The A/C smelled awful! It stunk up my clothes & hair. The sheets on the beds had stains & pubic hair!!!! They never gave us a DND sign the housekeepers walked in on us 2x a day before 9 am. I had to disinfect our room with clorox wipes & purchase new clean sheets. When we asked for anything they treated us like pests & waived us away. But hounded & stalked us to sell us on time shares every morning as we walked out the hotel. They would follow us on our way out to insist we eat @ the hotel daily. It was a dissapointing experience.

  • Stayed March 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo J, Manager at Oceano Palace, responded to this review, May 29, 2012
Dear allhailevie:
Thank you for providing us with feedback on your stay with us. We would like to extend our sincerest apologies for these issues, and let you know that our front desk department and our manager on duty are always available to help rectify any issue that may arise during your stay, you could feel free to contact us and share this experience with us to make you stay enjoyable. In order to keep follow up to this case I would like to get in touch with you personally to have more information, I don´t see in our history reports that any guest reported this at the front desk or housekeeping, please contact me at ejimenez@oceanopalace.com to handle personally and solve this problems from the root. Looking forward to see you soon.

Cordially

Eduardo Jimenez
Rooms Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lloydminster Saskatchewan Canada
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 21, 2012

rooms are very clean as the staff very friendly,the onlything i got dissapointed was the tile stools they have at the swiming pool was kind of loosing it and my daughter cut her foot because one of those stools was falling apart,NO FIRST AID KIT HOW SO EVER,SO HOPE THIS PEOPLE FIX THE POOL ASAP !! I WILL COME BACK TO OCEANO PALACE BUT THIS TIME IM GOING TO MAKE SURE THEY HAVE EVERYTHING FIX ! Sincerally Guadalupe Rodriguez de Navarro

Room Tip: the better rooms are the ones facing to the beach !!!!!
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  • Stayed June 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murrieta, Ca.
1 review
5 of 5 stars Reviewed May 11, 2012

I had an amazing time, the food was amazing! And the staff was very helpful with any request we had. We were supposed to stay there only 3 days but added 2 more nights without thinking twice. Generally pleasant good for families. Beautiful beach and pool area. Enjoyed the breakfast buffet in the restaurant, thank you.

  • Stayed January 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Torreon, Mexico
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 9, 2012

The location is fantastic. The room was clean and beautiful. Good food. Beautiful beach. Heated Pool. Gym was good.

My big con was the staff at the front desk. I checked in early. I left instructions for them to give the room key to my friend who was scheduled to arrive later in the day. I gave them his name and cell phone number. When he arrived - it was apparent the hotel had lost the instructions or hadn't communicated them to the next shift. They spent 30 minutes interrogating my friend!

Besides the check-in situation - it was a fantastic 3 days at Oceano.

---> Eat at Tony's!

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bucerias, Mexico
Top Contributor
79 reviews 79 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed April 30, 2012

We stayed at the Oceano Palace through the Wyndham Vacation Club. We got an excellent deal for the week. There were a number of hotels we could have chosen, but Oceano Palace had a good location and a nice sized unit available.
We had a 5th floor unit, which was actually a studio side and a bedroom side. The airconditioning in the studio side had a bad odor so we never used the A/C on that side. The A/C in the bedroom unit was fine. Actually, we hardly ever even used the studio side since we ate out every day and did not cook.
Our views from the balconies were incredible! I would have liked some outdoor furniture, we dragged a couple dining room chairs out.
The beds were comfortable and the bathrooms were sufficient. A few times, there was not much hot water.
Our coffee pot carafe was broken, and it was replaced after telling the desk twice and finally carrying the broken pot down there.
The pool was small, but never a problem. On the weekend, the hotel was really full with Mexican families so the pool and beach were packed. It was fun to see so many people out.
We never ate at the hotel or went to the bar or used the gym, so I can't comment on those.
Altogether we enjoyed the hotel. As we never mentioned the yucky A/C smell, we can't hold that against the managment for not fixing it. We had a few bottles of water in the unit when we arrived, but it was never replaced. That was surprising.
The beach was beautiful, and the hotel is in a very convenient location. We would stay there again if the price was right.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Oceano Palace

Address: Avenida Camaron Sabalo S/n, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 On the Beach Hotel in Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Oceano Palace 3.5*
Reservation Options:
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Also Known As:
Oceano Palace Hotel Mazatlan
Oceano Palace Mazatlan

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