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“Grand Vacation” 5 of 5 stars
Review of El Cid Marina Beach Hotel

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El Cid Marina Beach Hotel
3.5 of 5 Resort   |   Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico   |  
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Ranked #2 of 76 Hotels in Mazatlan
Williams, AZ
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Grand Vacation”
5 of 5 stars Reviewed February 24, 2010

My husband & I had our first grand vacation in Mazatlan, El Cid Marina. Our Suite is on the second floor overlooking the marina and the ocean, it was so beautiful, clean and comfortable. It has everything we need in the suite that you don't have to call for service, everything's so convenient and most of all the Hotel is so well maintained, the staff are very friendly and polite, they actually pamper you like a king/queen. We would like to thank, Alejandro and Jaime for making our vacation at El Cid very enjoyable, everyday, they would have some games, & entertainment for the guests to have fun! The bartenders at the poolside; Rene, Mario, Jose, & Ramon to name the fewl, are very, very friendly and polite, we loved them all. Plentiful of nearby restaurants which are very good and reasonable. We played golf at the two golf courses, lovely! Thanks again for making our stay at your hotel so memorable, could'nt ask for more. We are surely going to stay there again and again. We highly recommend this place to stay.

  • Stayed December 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Marina Beach Hotel, responded to this review, February 27, 2010
Dear GrandLivingBandB

Thank you very much for taking the time to write a review of El Cid Marina Beach Hotel. We are very grateful when a guest will express their opinion. We especially like to hear positive comments such as yours and very much appreciate the very kind sentiments.

The staff at El Cid has been working very hard to make improvements in the product and service, so it is nice to hear the efforts are recognized.

Thank you for staying with us. We look forward to your return.

Kind regards,

Isaias Gomez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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901 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (187)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
seattle, wa
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 22, 2010

We were pleasantly surprised by this hotel. We had a 1 bedroom suite right next to the pool. It was very clean and roomy. Usually we see at least one cockroach or have ants in Mexico, but did not encounter any during our stay. The first pool was heated, had about a 2 foot deep "kids" section and the other section was for activities, volleyball, etc and had a swim up bar. The second pool was colder and had a 3 foot section and a 9 foot section. The hot tub had a small slide into the 3 foot section which entertained my 6 year old. The beach was secluded and was great for swimming. Being where it was at, there were not as many vendors as you would encounter along the main golden zone beach. It was very quiet and peaceful.
The staff was very friendly and helpful.
My only complaints were that we went to the playground and mini-golf and my daughter and I were eaten alive by bugs. I wish they could have sprayed for them. The other was the food at the restaurant was just okay. They used a lot of "food decor" to make it pretty when I wish they put more effort into the food itself. My fish was overcooked and some of the shrimp were like rubber and my husband got the lobster one night and it was a little mushy.
Overall though, we would go there again. The crowd was older and not of the partying nature and our little family fit right in.

  • Stayed February 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Marina Beach Hotel, responded to this review, February 23, 2010
Dear kawedum

Thank you very much for your recent stay at El Cid Marina and taking time to give a positive description of your impression during your visit. The comments of our guests are helping us to improve our service and the quality of product and will definitely be an inspiration to continue our efforts.

We will try to smooth out the issues which you mentioned regarding the food as soon as possible. It is your comments that help us providing a better quality experience and always trying to meet and exceed our guest’s expectations.

It is patrons like you that lend meaning to our constant attempts to shine, be it in the quality of our products or service standards.

Hopefully we will again have the pleasure of having you over as a guest soon, after you have had a chance to be at home for sometime.

Thanks once again

Warm regards,

Isaias Gomez
General Manager
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Ohio
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 22, 2010

We stayed at Marina El Cid and have stayed at this location since 1996. Lovely marina views. Beach access across the marina - little bothersome but easy access. The marina scene at this site is beautiful, calming and relaxing. Massages at the El Cid Country Club are the best - a wonderful treat to one's self! Cannot say enough about the staff at Marina El Cid - always, always accommodating!
We enjoyed the Mardi Gras carnival/parades - beautiful! Make sure to visit the market place in olde Mazatlan. The stands of fresh meats and produce are spectacular. Where all locals shop.

  • Stayed February 2010, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Marina Beach Hotel, responded to this review, February 23, 2010
Dear MXtraveller96

I would like to take this opportunity to thank you for your extremely positive review following your recent stay here at El Cid Marina Beach Hotel.

Great to read that you have stayed with us number of times and do like our rooms and facilities.

We do invest extensively in staff training and glad to see that your comments reflect our high standards for professionalism and service with a smile.

Please be assured that I share all comments on trip advisor with our team and I am sure that they will be very happy to read about your fantastic experience.

Thank you once again, we look forward to welcoming you back to the hotel very soon.

Best regards,

Isaias Gomez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 21, 2010

While staying at the El Cid Marina, we were thoroughly entertained by all the activities that were planned in the pool area. Alejandro was always willing to round up people for an activity in which someone showed interest in. He EVEN got into the pool and participated in water volleyball which shows that he is willing to do whatever it takes to make sure the guests are having a great time at El Cid. Alejandro was easy to talk to and shared lots of information about Mexico and Carnival activities when we inquired about them. We are excited to book our next vacation at El Cid after all the fun activities that were planned and getting to know such an energetic activities director like Alejandro.
Keep up the great work hiring such friendly staff.

  • Stayed February 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Marina Beach Hotel, responded to this review, February 22, 2010
Dear neislandgirl

Thank you for your very kind words - Alejandro will be delighted to read them. It's what we do the job for - to make our guests enjoy their experience - and thank you for taking the time to write the review.

We are very happy that you enjoyed your stay and we look already forward to your next stay. We would love to cater to you again and provide you our services!

Warmest regards

Isaias Gomez
General Manager
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Minnesota
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 21, 2010

This was our 5th year in Mazatlan staying at the Marina El Cid hotel. As usual we had an outstanding time. We were a little disappointed when we first arrived because our favorite bell man, Rafael Ramos, was working nights- but he soon showed up during the day and privided his outstanding service as he always does. Between Fidel and staff at the pool and Rafael working up front- they made sure our vacation was everything we wanted it to be and then some. We will definitely return to El Cid Marina- but mostly because of the oustanding work of Rafael and Fidel. They made 9 Minnesota women perfectly happy! Thank you El Cid!

  • Stayed February 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fairbanks
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed February 19, 2010

We had the best vacation ever the rooms were very nice and clean and a great view the friendlest staff I have ever been around the food was great and it was a family atmosphere. I didn't want to leave there, they treated us so well. Thank you from Fairbanks Alaska we will be back soon.

  • Stayed February 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Marina Beach Hotel, responded to this review, February 22, 2010
Dear twilabart

Thank-You for your gracious review. We are happy you enjoyed your stay here at El Cid Marina Beach Hotel. We strive to deliver THE best customer service in Mazatlan. Each team member is here to serve every guest, every day, every stay. I am really glad that you experienced this while you were our guest.

If you are ever in the area again, please choose our hotel for your lodging needs. And thanks again for your kind comments!

Kind regards,

Isaias Gomez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alaska
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 19, 2010

The Marina El Cid was more than we ever expected. On arrival we were met by Alex out front to help with our bags. This young man was a joy and a help with anything we needed. Always asking to help. We were not used to this type of treatment.
The rest of the staff were very friendly and helpful, but I don't remember their names.
The only drawback we see is the timeshare push, but we understand they need to do their jobs too. And we had a wheelchair with us so we had to pull him up stairs to get to the restaurant. The staff did offer dinner menus to us in the bar to save our backs. LOL
We went to the other El Cid properties to party and came back ( home ) to the Marina to relax. Free shuttles between properties, can't beat it.
We will return but only after we check out the Cancun ElCid.
Thanks Alex, for making us feel so welcome.

  • Stayed February 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Marina Beach Hotel, responded to this review, February 22, 2010
Dear sweetmn55

We very much appreciate your kind words. We appreciate you taking the time to write a review of our property. It sounds like you had a very good experience from start to finish.
Coming to your review, we are glad that you enjoyed your stay with us.

We do appreciate all the positive feedbacks you have given us, a couple of points which caused you a little inconvenience is highly regretted.

We are only as good as what our guest tell us we are. We pride ourselves on having a clean hotel and are glad that you would chose us again.

Best regards,

Isaias Gomez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about El Cid Marina Beach Hotel

Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Mazatlan
#1 Top resorts Hotel in Mazatlan
#2 On the Beach Hotel in Mazatlan
#2 Spa Hotel in Mazatlan
#2 Romantic Hotel in Mazatlan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — El Cid Marina Beach Hotel 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
Enjoy the peaceful atmosphere and first class services of one of Mexico's finest beachfront properties located just five minutes from the cultural epicenter of Mazatlan's Golden Zonewith attractive shops, restaurants, nightclubsand El Cid Golf & Country Club. This premier Mediterranean-style hotel is the preferred secluded spot for families who want to reconnect or couples looking for romance. Defined by our unparalleled hospitality, amazing marina-front location, inviting swimming pools, tranquil private beach and tantalizing cuisine, El Cid Marina Beach offers an unforgettable vacation experience. • Beautifully Appointed Suites • European, All-Inclusive & Elite All-inclusive Plans • Upscale Atmosphere • Secluded Golden Sandy Beaches reachable by a quick water taxi ride • Pronatours Tour Desk • Two pools and a spacious Jacuzzi • Two Snack Bars • Full Service Marina with Aries Sports fishing Fleet • Access to facilities of three nearby El Cid hotels and El Cid Golf & Country Club by complimentary shuttle • WIFI Internet Access • Only 20 miles from Mazatlan Airport ... more   less 
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Also Known As:
Hotel Marina El Cid
El Cid Marina Beach Resort
Marina El Cid Hotel
El Cid Mazatlan Mexico
El Cid Marina Mazatlan
Mazatlan El Cid
Hotel El Cid Marina Beach

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