We booked a week at the El Cid Marina Beach Hotel through a time share exchange program. It was a great price for us and we have family that live very close to the hotel so it seemed like the best option. Unfortunately my 2 year old ended up getting very sick and we actually had to cut our trip short (we left 4 days early).
As far as the room goes, it had a good view of the marina, however the room was musty and smelly. The bathroom area smelled horrible, i think it was a combination of someone smoking in the room previous to our stay, and the different cleaning products they use in mexico.
The hotel is NOT beach front. You have to take a water taxi to their private beach or go to a public beach elsewhere.
The pools were nice, however the pool closest to our room was heated(we had to walk what seemed like a quarter mile to the other pool), and it felt like I was taking a hot bath. I dont think its neccessary to keep the water that warm in Mexico in March. After we ordered some snacks poolside, my husband had to go stand by the bar and wait to pay- and observed one of the cooks wiping his nose and preparing food in the same stride, ew.
This particular hotel only has ONE restaurant on site, and its a buffet. They do own two other hotels close by with more restaurants so their website included those restaurants and it makes it seem like there are more on site dining options than there really are.
The first night we went to the restaurant we requested a high chair for our child, and the host said they only had one high chair and it was currently occupied. He said they normally have two but someone took the other one to the pool and he didnt know what happened to it. We ended up going back to our room and ordering room service. Each day we ate at the hotel for breakfast and the high chair was NEVER available. We had to struggle eating each day with one of us holding our son on our laps. Why do you only have one (or sometimes two, supposedly) high chair available at the ONLY restaurant in a large hotel? Very inconvenient.
My last gripe is something we frequently encounter all over Mexico at different hotels, getting hassled by "guest services" to take a timeshare tour. We got stopped on our way to our room after checking in, and I was also stopped again that night. I had a chance encounter with a representative in the lobby and she knew everything from my name, room number and even how we paid for our trip off the top of her head... It was creepy and annoying.
The only good thing I have to say about the hotel is that when we left early, we were able to transfer the room into someone elses name(we had a big family event that weekend) so our pre-paid week did not go to waste. I dont know if other hotels would do that and it seemed very accomodating.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear: Andrea A
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On behalf of Hotel Marina El Cid we want to thank you for your recent review, and for let us know our remarks to your experience, I'm glad to receive a feedback from our customers whether there positive or negative as it helps us to improve our service and strengthen our areas.
Its surprise me to read that we are not we were unable to meet your expectations in our Hotel, I took note of each one of your inconvenience to make them reach each one of the departments involved and take the necessary measures to avoid this from happening again.
I do regret the experience in the pool bar, we are constantly training our employees in handling the food, and we are certified in food control national and international, we will strengthen again with all of them to prevent this situation from happen again. In regards to the child seat, we have ordered for there to be sufficient in our restaurants so there won´t be any problems .
We are constantly looking for ways to improve upon our guest experience and welcome any suggestion. We hope to have the opportunity to welcome you back soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.