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“Another great stay (with one glitch)” 4 of 5 stars
Review of El Cid Marina Beach Hotel

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El Cid Marina Beach Hotel
3.5 of 5 Resort   |   Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico   |  
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Ranked #1 of 76 hotels in Mazatlan
Minneapolis, Minnesota
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
31 helpful votes 31 helpful votes
“Another great stay (with one glitch)”
4 of 5 stars Reviewed February 27, 2008

We are timeshare owners at Marina El Cid in Mazatlan. Actually my wife and I co-own with her brother and his wife. Normally, my wife and I visit once every other year. Our time of this visit was Feb 9, 2008 – Feb 16, 2008. First the glitch…

We arrived at Marina at about 9:30PM on Feb 8th only to be told they would not have a room for us until the following day. They would put us up at El Moro for one night. I don’t know what the difficulty was. We had reserved the timeshare back in October and received a confirmation. Our timeshare unit consists of a joined junior suite and one-bedroom suite. Needless to say, the six of us in our party were not happy. At the front desk of El Cid, a gentleman named Armando was very polite and very helpful. We were given a free round of drinks at the bar, and free breakfast buffets the next morning. We were also promised our room at Marina by about 1:00PM the next day. So, we were shuttled over to El Moro (after our free round of drinks), and retired for the night. The next morning we awoke, and had our bags transferred over to Marina. We all took advantage of a nice, extensive breakfast buffet (which has expanded a little – for the better – over the past few years). Two members of our party went golfing for the morning. In the meantime, the remaining 4 hung around the pool on a rather cool morning until we could get our room.

At 1:00PM we were given an option of three available units. The first one Armando showed us was completely remodeled! New appliances, cabinetry, furnishings, light fixtures, and some attractive new artwork. We were all extremely impressed! We told him he needn’t show us the other units because we wanted this one. I’m not certain if this was the only fully remodeled unit, but if it was a sign of how they are going to be updating the entire resort, they are definitely heading in the right direction.

We definitely like El Cid in Mazatlan. Especially the location and the complimentary shuttle service between the El Cid resorts. Marina is on the “quiet” end of the spectrum, whereas El Moro and Castilla are much more active. It’s nice to shuttle from resort to resort. Plus the proximity to the Golden Zone is nice too.

As an FYI, Senor Frog’s is opening a new restaurant/ bar in the Castilla resort in the location of the old El Caracol disco during summer of 2008.

The beds are still hard, but the resort is nice. We ended up enjoying every minute of it. Again, our thanks go out to Armando (and the other staff) who offered such polite assistance.

  • Liked — Location
  • Disliked — Check-in hassle
  • Stayed February 2008, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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826 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (162)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
San Francisco
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 12, 2008

My wife, daughter and I spent the week after Christmas through New Year's at the El Cid Marina. Our room, on the 4th floor, with balcony overlooking the main pool was a very spacious Jr. Suite and nicely appointed. Unfortunately the microwave and stove didn't work-- but we don't go on vacation to cook anyway. The staff were friendly and given that we speak Spanish there were no communication problems. You are a bit away from the main Mazatlan scene at the Marina but the efficient shuttle service allows you easy access to the other El Cid properties and la Zona Dorada. Likewise, catching the little boat from the pier in back of the hotel takes you on a 5-minute ride to the very nice beach club. The beach was uncrowded and enjoyable with loungers, etc. The upstairs hotel restaurant actually serves pretty good food-- we tried several Mexican dishes and my wife even had a tremendous BLT sandwich there. The caesar salad with shrimp served out by the pool is also excellent. If you love shrimp-- the best camarones in the world are found in Mazatlan. Order them almost anywhere for a real treat.

The biggest problem we had-- it as only 70 degrees max with a cool wind off the ocean the first three days after we arrived. Our room, with white tiles and furnishings, has no heater which is not unusual for a semi-tropical location. The first few evenings we resorted to turning on the hair dryer to warm ourselves! The main swimming pool was heated but the pool with water slide was not. Given the cold weather-- we could not get into the jacuzzi as it was constantly crowded.

We were not bothered as much as others by the whole time share sales pitch-- at least at the hotel. The worst place for us was the restaurant Cilantros-- beautiful location and ambience, mediocre food for the price. And the host, despite being told twice in Spanish that we had absolutely NO interest in a timeshare, kept coming back to pitch the Pueblo Bonito Emerald Bay. This must be the newest resort because virtually everyone in Mazatlan is trying to sell you a share at this place. Anyway-- we complained to the manager who gave a talking to the host, but it ruined the experience for my wife.

My daughter loved the bowling alley across the road from the hotel-- it was fun and they have the usual video games, etc. for kids. My best restaurant advice: the shrimp are so good you will get a better value from many of the simple beachside restaurants than the formal sit-down places. My favorite was the restaurant (name?) at Playa Brujas where we rode horses in the afternoon. It overlooks the beach and I got a tremendous plate of shrimp "mojo al ajo" for $9. Much better than the average $20-25 you'd pay at the name establishments. Place to avoid: Senor Peppers= incredibly over-priced and over-rated. We ordered a caesar salad that was supposed to be prepared table-side but wasn't (we were told the busboy made it) and it was the worst salad we ever had. The average entree at Sr. Pepper is $30-75!! We spent $165 for the three of us and were extremely disappointed.

Loved the Aquarium, the cathedral and downtown areas but we'll never go back to Mazatlan in the middle of winter. Definitely a March- November place for us.

  • Liked — Spacious, new and very clean room
  • Disliked — Very cold, no heater and some unheated pools
  • Stayed December 2007, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 3, 2008

We have stayed at the Marina El Cid for 6 of the seven years we have traveled to Mazatlan. We love the staff, the suites, the pool, and the secluded ocean beaches. We especially enjoy the activity staff at the pool.

  • Liked — the staff
  • Disliked — none
  • Stayed January 2008, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed January 29, 2008

The restaurant and hotel staff were adequate but the pool staff were unfriendly at best and often rude. They did produce the drinks requested but made us feel like it was a huge inconvenience for them to do so. We had all inclusive bracelets; that may have been a problem for them, we don't know. Most days we took the free shuttle to El Cid's Castilla, which is set up for only all-inclusive, because we were treated much better there.

Mexican time share sales are widely reported on the internet to be crooked scams. El Cid is no better than the rest, unfortunately. Without going into the sordid details, El Cid Marina refused to act on our legal cancellation and have ripped us off for thousands of dollars. They won't even talk to us, nor will they refund our money. The sales people promised many things that were not in the contract, and therefore not valid. Our advice: don't go to a sales presentation unless they pay you handsomely to do so. Then insist on reading the contract and get back to them the next day. If they won't let you, it is a scam. If they say the deal is only good for that day, it is a scam. Most of the promises are not in the contract and your reading the contract first, away from the sales area, will prove that. Take the money they offer and run.

Stayed December 2007
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haverford, Pennsylvania
Top Contributor
461 reviews 461 reviews
98 hotel reviews
Reviews in 128 cities Reviews in 128 cities
304 helpful votes 304 helpful votes
5 of 5 stars Reviewed January 12, 2008

The hotel is slightly outside the main hub-bub of Mazatlan. This may be a plus or a minus depending on what you are looking for.
The hotel is spread out around a marina, in several different buildings.
We loved our room. We had a fun view of one of the pools with the marina as a backdrop. Our room was large and comfortable with a nice full balcony.
The kids LOVED the pools, lots of slides, caves and swim up bars. There is plenty for the kids to do, crafts, walks, beach games - always something going on!
The beach is across the channel and you have to take a small ferry to get to the beach. This is kind of fun and an adventure, but gets old if you do it too much!
The whole hotel is built around the marina and lots of sports fishing. We enjoyed watching the fishing boats coming in and seeing the catches! Lots to see.
The restaurants were good and staff was friendly.
I really enjoyed our long weekend here and would love to go back. But if I enjoyed it - my kids LOVED it, they still talk about their stay in Mazatlan and this hotel!

  • Liked — The pools, the marina the friendly service and the smiles on my kid's faces.
  • Disliked — It's a cab ride to get into Mazatlan.
  • Stayed April 2007, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kaybo
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 26, 2007

Very nice room and pools, but incessant time share presentation sales going on and you will get hounded for the first couple of days if you don't sign up. Actually, even if you do.
Also, the first day was a Saturday and we had the same problem someone else mentioned here about a wedding. Booming base throughout that day and into the night until about 10:15pm.
We found the small beach club area to be the best for us because it is off the beaten path of people selling and is quiet and relaxed. You take a boat across and we never had to wait more than 5 minutes.
The staff was extremely friendly. Room service was very good and reasonable. The hot tub is huge and nice.
Definitely the best of the El Cid properties in my opinion. The Morrow tower was unbearable for us the one day we went to use the pool because of how loud the music was and how incessant they are yelling out activities and such. Also, vendors actually surround the stairs down to the beach there waiting to try and sell their junk jewelry, fishing trips, braids, tatoos...
All in all a very good experience at the Marina, but I would probably try and stay further North in "Neuveau" Mazatlan if we went again. The resorts are newer and nicer.
El Cid could use a bit off updating.

  • Stayed November 2007, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed November 21, 2007

This is the second time we stayed at the El Cid Marina& Beach Resort and our fourth trip to Mazatlan, Mexico. Every November we take a girls trip to Mazatlan. This year six of us made the trip. The rooms at the marina are immaculate and quite spacious. We stayed in building A on the 7th floor which proved to be a peaceful and relaxing corner of the world. We had a great view and ocean breeze. The in-resort shuttle provides a nice break for weary travelers.
This time we did go all-inclusive and found the meals at the resort tasty and with good variety. The nice thing about staying at the marina is that you have the option to utilize several El Cid resorts in Mazatlan with free shuttle service between resorts.
The pools were beautiful and very clean.

Off resort: Capitano's for dinner-fun, authentic, hospitable and delicious. We had dinner at Angleos (part of the Emerald Bay/Pueblo Bonita resort). This was some of the best Italian food I have ever had and I come from an Italian community. Angelo's offers what I call dinner entertainment-piano & singer.

All six of us spent a day at the Emerald Bay Spa. Massages & pampering in a luxurious setting. We were treated llike queens.

Mazatlan is a growing tourist attraction but still it feels quite safe to walk to some of the featured destinations: Gus Gus, The Purple Onion, Angelo's, new Mazatlan shopping rows. The Old Mazatlan tours introduce you to a beautiful area, historical statues and beach front.

Mazatlan natives embrace tourists and make you feel welcome. The staff at El Cid Resorts feel like familiy and are so eager to please. Mazatlan is an affordable getaway with all of the luxuries you may be looking for. This is an annual trip for us that gets better each year!

DMR
Dalzell, Illinois

Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about El Cid Marina Beach Hotel

Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Mazatlan
#1 Family Hotel in Mazatlan
#1 On the Beach Hotel in Mazatlan
#1 Top resorts Hotel in Mazatlan
#4 Romantic Hotel in Mazatlan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — El Cid Marina Beach Hotel 3.5*
Official Description (provided by the hotel):
Enjoy the peaceful atmosphere and first class services of one of Mexico's finest beachfront properties located just five minutes from the cultural epicenter of Mazatlan's Golden Zonewith attractive shops, restaurants, nightclubsand El Cid Golf & Country Club. This premier Mediterranean-style hotel is the preferred secluded spot for families who want to reconnect or couples looking for romance. Defined by our unparalleled hospitality, amazing marina-front location, inviting swimming pools, tranquil private beach and tantalizing cuisine, El Cid Marina Beach offers an unforgettable vacation experience. • Beautifully Appointed Suites • European, All-Inclusive & Elite All-inclusive Plans • Upscale Atmosphere • Secluded Golden Sandy Beaches reachable by a quick water taxi ride • Pronatours Tour Desk • Two pools and a spacious Jacuzzi • Two Snack Bars • Full Service Marina with Aries Sports fishing Fleet • Access to facilities of three nearby El Cid hotels and El Cid Golf & Country Club by complimentary shuttle • WIFI Internet Access • Only 20 miles from Mazatlan Airport ... more   less 
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Also Known As:
Hotel Marina El Cid
El Cid Marina Beach Resort
Marina El Cid Hotel
El Cid Mazatlan Mexico
El Cid Marina Mazatlan
Mazatlan El Cid
Hotel El Cid Marina Beach

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