This was our 2nd stay at Pueblo Bonito Mazatlan. The first was 9 years ago in November. The first time was crowded and hard to find a chair in the shade by the pool. This visit was apparently during the lowest of low season. We were often the only ones by the pool for an hour or more. The pool servers were extremely attentive and friendly.
We met one couple that spent the first week at PB in Mazatlan, their reservations for the 2nd week were out at PB Emerald Bay. After moving the 2nd week they took the free shuttle to PB Mazatlan everyday because they preferred the smaller more intimate resort and the personal service they got from the guys around the pool.
When we first checked in we were given room 408 a one bedroom one bath suite. It was okay and had an ocean and pool view. However, we quickly discovered mold in one area of the kitchen and in the bathroom. Not just one little spot, but floor to ceiling. Now, we know it is humid on the coast in the tropics and we're not surprised by a little mold. We decided to have dinner first at Cilantros (still one of my favs after 5 trips to Mazatlan), then went to talk to the front desk about the mold. We fully expected just a promise of cleaning or move to a similiar damp room. To our surprise we were courteously and immediately moved to room 402, an ocean front 1 bedroom 2 bath suite with a large balcony. The walls were clean with no hint of mold. Even more to our surprise, the very next day everytime we walked by our old room 408 we saw workers in there cleaning and painting.
Definitely not a highlight of the resort, but I do enjoy the Bath and Body Works lotions and soaps.
We did the timeshare presentation but not because we felt pressured to do so. We were tired when we first got there and talked briefly to Lisa at the desk where they sign you up to go visit Emerald Bay. We told her we would get back to her. She called the room once a couple days later to see if we had decided. We told we hadn't and would talk to her in the lobby later. We did. We went to Emerald Bay. It was low pressure and we left with just the $150 room credit. We didn't want any tours, blankets or tequila.
During our two week stay we did spend one day out at the sister resort, Emerald Bay. The grounds, buildings and pool are gorgeous but, just like the couple I referred to earlier, we enjoyed the feel of the smaller resort in town.
- Official Description (provided by the hotel):
- Escape for an unforgettable getaway to Mazatlán's exciting Golden Zone, where new discoveries abound in this idyllic 400-year-old city. Authentic Mexican style unites with modern amenities at this Mazatlan resort. Each suite at the Pueblo Bonito Mazatlán comes with an ocean view and amenities to meet your every expectation. Availably activities include sport fishing, golf, tennis, or any number of nearby beach and water activities. ... more less
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- Also Known As:
- Pueblo Bonito Mazatlan Hotel Mazatlan