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“Low Season Paradise” 4 of 5 stars
Review of Pueblo Bonito Mazatlan

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Pueblo Bonito Mazatlan
3.5 of 5 Hotel   |   Avenida Camaron Sabalo 2121 | Sinola, Mazatlan 82110, Mexico   |  
Hotel amenities
Ranked #4 of 76 Hotels in Mazatlan
Olympia, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Low Season Paradise”
4 of 5 stars Reviewed October 10, 2010

This was our 2nd stay at Pueblo Bonito Mazatlan. The first was 9 years ago in November. The first time was crowded and hard to find a chair in the shade by the pool. This visit was apparently during the lowest of low season. We were often the only ones by the pool for an hour or more. The pool servers were extremely attentive and friendly.
We met one couple that spent the first week at PB in Mazatlan, their reservations for the 2nd week were out at PB Emerald Bay. After moving the 2nd week they took the free shuttle to PB Mazatlan everyday because they preferred the smaller more intimate resort and the personal service they got from the guys around the pool.
When we first checked in we were given room 408 a one bedroom one bath suite. It was okay and had an ocean and pool view. However, we quickly discovered mold in one area of the kitchen and in the bathroom. Not just one little spot, but floor to ceiling. Now, we know it is humid on the coast in the tropics and we're not surprised by a little mold. We decided to have dinner first at Cilantros (still one of my favs after 5 trips to Mazatlan), then went to talk to the front desk about the mold. We fully expected just a promise of cleaning or move to a similiar damp room. To our surprise we were courteously and immediately moved to room 402, an ocean front 1 bedroom 2 bath suite with a large balcony. The walls were clean with no hint of mold. Even more to our surprise, the very next day everytime we walked by our old room 408 we saw workers in there cleaning and painting.
Definitely not a highlight of the resort, but I do enjoy the Bath and Body Works lotions and soaps.
We did the timeshare presentation but not because we felt pressured to do so. We were tired when we first got there and talked briefly to Lisa at the desk where they sign you up to go visit Emerald Bay. We told her we would get back to her. She called the room once a couple days later to see if we had decided. We told we hadn't and would talk to her in the lobby later. We did. We went to Emerald Bay. It was low pressure and we left with just the $150 room credit. We didn't want any tours, blankets or tequila.
During our two week stay we did spend one day out at the sister resort, Emerald Bay. The grounds, buildings and pool are gorgeous but, just like the couple I referred to earlier, we enjoyed the feel of the smaller resort in town.

  • Stayed September 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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663 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (133)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Seattle, Washington
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 5, 2010

The surroundings are beautiful. The resort is charming but the rooms need to be updated. There seems to be a lot of gimmicks, or specific rules to get the deal. We were constantly asked to participate in the time share presentation at Emerald Bay. 2 for 1 happy hour has to be the EXACT same drink and happy hour is at random times of the day. The concierge is not very helpful but the travel office is. I would not go back to this resort.

  • Stayed September 2010, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Denmark
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 26, 2010

Really close to the centre, but not with all the noise!
Friendly staff, taking care of us and our luggage and always ready to help. Also with 24 hour room service which is a great thing :-)
Next to the beach where you can swim and with nice landscape and pools!
A nice restaurant next to the beach, with a nice view over the ocean! We dined there, but even better is the italian restaurant in the hotel on the street side...really cosy, great food, cheap and with great staff too!
A nice room with balcony and an amazing view over the sea!
The most amazing thing was an event at the beach where they set loose baby turtles...one turtle per guest, really great experience!

  • Stayed October 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 27, 2010

My friend and I had originally booked the all inclusive RIU hotel in Emerald Bay, but after the extremely poor food, heavy crowd of locals and low quality of standard, we relocated to Pueblo Bonito in Emerald Bay. What a fantastic decision!

Not only is this hotel in a very choice location, within close proximity of nightlife, restaurants, and shopping, it's right on the beach! Our room was on the second floor and our balcony opened up to the beach and we were withing 50 ft from the shore!

The best part about Pueblo Bonito: It has a sister resort in Emerald Bay (Where the RIU was) that you can also go to by free shuttle by every hour. This is truly an amazing resort of epic proportions! A definite must see!! But by staying at the smaller, more quaint Mazatlan hotel, however, you get the best of both worlds: You can enjoy emerald bay's breathtaking views, pristine beach, and infinity pools during the day, but you're close to the nightlife and don't have to take a 20 minute taxi to get to the clubs and restaurants in the evening.

We also ate at PB Mazatlan's restaurant Cilantro's which was sooo delicious and offered fabulous views of the shore. The pool side cafe at PB Emerald Bay was also great!

I would highly highly recommend this hotel, but make sure to get an ocean front junior suite, European style. The view makes all the difference!

PB in Mazatlan also

  • Stayed July 2010, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lk Stevens Wa
Top Contributor
154 reviews 154 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
118 helpful votes 118 helpful votes
3 of 5 stars Reviewed July 24, 2010

We traveled in July...1st mistake. Choose the PB Mazatlan because it's closer to town and other reviews made it sound like PB Emerald Bay was at the other end of the planet....2nd mistake.
The PB Mazatlan is a nice older style resort. Staff is professional but not overly nice. Got hit with the time share offer at arrival, and days after...really hate that. Food options are good, beach is nice. The down side, and a big downside for us is that the pool area is somewhat small there is a sea of kids this time of year. The pool bar can't be used unless you like 3 year olds jumping off the stool next to you. The rest of the pool is packed with kids of all ages and the water is about 90 degress or hotter this time of year...kinda a kid soup. If you are traveling with kids...they would probably love the pool beacause it is packed with screaming kids from one end to the other. Not so much for a couple of adults just trying to cool off and relax. At the beach, the jelly fish are washing in so cooling off in the ocean is out.
The saving grace to our vacation is the free shuttle to PB Emerald Bay and free use of that facility. It is the best property in Mazatlan. Like the PB Mazatlan, they have great food options and staff...but more. The pools are huge! They have both a large kids area, but more importantly for us, an adults pool and swim up bar as well.....and they acutally inforce the no kids rule. Everyday that we choose to hang out at the resort and have a beach/pool day, we took the 10 minute shuttle to Emerald Bay. A taxi out there is $9 USD. The grounds, staff, pools, food, spa...everything is several notches above PB Mazatlan.
When we booked our trip, they were about the same price...we just chose the wrong one.

  • Stayed July 2010, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Dimas, California
1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 14, 2010

Loved Pueblo Bonita Mazatlan with one exception. They pitch visiting the Pueblo Bonito Emerald Bay timeshare presentation offering a $200 credit towards spending at Pueblo Bonito, a free breakfast buffet and a Mazatlan tour.

They say that the presentation only takes 90 minutes, but they don't count the time at breakfast or the time the sales person tries to close. In the end, we wasted four hours, the buffet was the worst Mexican food we had in a week in Mazatlan and the sales person was high pressure and didn't understand the meaning of NO!.

Be careful about what is excluded from the $200 credit. We thought we had easily used it up, but came short because of what wasn't covered. And, the city tour was a total waste of time. After 2.5 hrs., we left the tour. At least 75% of that time was spent in places they took us to shop. If we had stayed, in the end they would have taken us to Senor frogs for dinner which of course we would have to have paid for.

  • Stayed June 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vancouver
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed May 10, 2010

I know that sounds odd, but.... as soon as you drive up you can smell the hotel before you get through the doors. I investigated, because it smelled so fresh and clean, and found out that Pueblo Bonito makes their own cleaning solution with what appears to be lavender. Yum! The staff here are so friendly and really helpful. The pools are big and clean and right on the beach and you can't reserve beds so there is always lots of room. The pool food is the best we have had in Mexico and good value. The rooms are basic but clean with all amenities. I rated the sleep quality a 4 of 5 because the "pull out bed" is awful (you would get a better sleep on a pool lounger) If you can afford it, Angelo's (the Italian restaurant attached to the hotel) is a special treat!

  • Stayed May 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pueblo Bonito Mazatlan

Address: Avenida Camaron Sabalo 2121 | Sinola, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Mazatlan
#3 On the Beach Hotel in Mazatlan
#4 Romantic Hotel in Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Pueblo Bonito Mazatlan 3.5*
Number of rooms: 247
Official Description (provided by the hotel):
Escape for an unforgettable getaway to Mazatlán's exciting Golden Zone, where new discoveries abound in this idyllic 400-year-old city. Authentic Mexican style unites with modern amenities at this Mazatlan resort. Each suite at the Pueblo Bonito Mazatlán comes with an ocean view and amenities to meet your every expectation. Availably activities include sport fishing, golf, tennis, or any number of nearby beach and water activities. ... more   less 
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Also Known As:
Pueblo Bonito Mazatlan Hotel Mazatlan

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