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“5 Stars all the way!!” 5 of 5 stars
Review of Pueblo Bonito Mazatlan

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Pueblo Bonito Mazatlan
3.5 of 5 Hotel   |   Avenida Camaron Sabalo 2121 | Sinola, Mazatlan 82110, Mexico   |  
Hotel amenities
Ranked #4 of 76 Hotels in Mazatlan
Red Deer, Alberta
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
33 helpful votes 33 helpful votes
“5 Stars all the way!!”
5 of 5 stars Reviewed March 21, 2007

I am a time share owner at Pueblo Bonito Mazatlan. Our family and my parents travelled there from March 5-19th 2007. I had extra weeks, so my parents got a junior suite, and we did as well. The staff are extremely accomodating. They moved our suites to the ground floor, one room apart from the other. This was extremely handy when the kids wanted to see their grandparents. The floor level Junior suites are the best since they include a big square fenced off patio area that is big enough for the kids to kick a ball around while we sat on the chairs and table provided on the deck. The room was clean and kept up well. The maid did a wonderful job every day. We ate at all 3 of the resturants at the resort and they were all good. We enjoyed Angelo's the best as the food and atmosphere was 5 stars. I found that the drinks had gone up from previous visits as a mixed drink was about 6 dollars. Happy hour is 2 for 1 from 4-6pm daily. Having ones' own fridge cuts down on using the resort bars. My children attended a day's worth of the kids' club where they included such activities as tye dying t shirts, making masks and shell jewellery. It was about $25.00 per child for the day and that included lunch. Pueblo Bonito is a very quiet resort which draws an older crowd. I am in my late 20's but I like quiet when we go to bed, so this was fine. The pool offered daily activities and games as well as a disco night on Wednesdays. Aside from the pulmonia exaust that we caught a whiff of from time to time, I would recommend this hotel to anyone looking for a quiet relaxing vacation. The pools and beach front are prestine and the service is first rate!

  • Liked — The pools and beach front
  • Disliked — Traffic noise and pulmonia/vehicle exaust smells
  • Stayed March 2007, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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685 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Hudson, Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 19, 2007

My wife and I spent a week at the PBM and enjoyed every minute of our stay. We had a Jr. Suite in the Old Section and found plenty of room with a small kitchen. The only thing I would have changed is the fact we had two double beds and would have prefered a King or Queen size.

The location of the resort is just on the edge of the Gold Zone, close enough to walk to many resturaunts and shops but not in the busy traffic area. Munnskins accross the street has very good food and is very inexpensive.

The staff was friendly and we felt safe during our stay.

I will miss the afernoon happy hour drinks in the hot tub meeting and visiting new people.

We have traveled to many places in Mexico and my wife and I agree that we enjoyed Mazatlan and plan to return to the Pueblo Bonita soon.

  • Liked — Location and Beach
  • Disliked — No King Size Bed
  • Stayed March 2007, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Top Contributor
77 reviews 77 reviews
14 hotel reviews
Reviews in 28 cities Reviews in 28 cities
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed March 11, 2007

Most of what we read in these reviews is quite accurate. The Luxury Suite has 2 beds in the bedroom leaving only 3” on each side, cramping access to the closet. (Maybe the Junior Suite would be better for two?) We appreciated that the decor has a bit of “local flavor,” not a typical Americanized resort. Our ground floor unit had a large patio and great view of the pool, garden, flamingos, and the sea. Nice sunsets!

The concierge was delightful and made several dinner reservations we requested in a matter of minutes, while we waited.

We loved walking the beach. Walking south also convinced us we had picked the best resort for our first visit to Mazatlan. A few other places looked nice but had little or no beach area. We enjoyed the palapas & beach lounges at PB. There was a sign-up procedure with security, but always availability for palapas. It was quite cool and windy the week we were there, so we actually preferred sun over shade. Servers brought drinks and food from the bar promptly and with a smile. Great fluffy and colorful beach towels, too. The swim-up bar looks beautiful, but the weather was to cool to try it.

We took the shuttle to PB Emerald Bay twice. One morning we went for a timeshare pitch, which was very low-key and pleasant, giving us some extra dollars to spend on food and drinks, plus a breakfast buffet. The resort there is gorgeous, albeit isolated. We’ll consider it once the golf course is completed.

A second time we went to PB Emerald Bay to dine at La Cordeliere, which was disappointing. We were seated in an attractive but noisy banquet-hall style room, with no ocean view and a karaoke singer at the bar. (Maybe the outdoor part was closed.) The service was slow and disorganized. The dinner included a seafood & salad buffet with delicious selections, plus a plated entrée choice, and then a dessert buffet (beautiful.) We generally do not choose buffets, but this was a good one. However, our entrées were fish with a choice of sauces. One would expect these to be marinated, but they were grilled plain and the sauce served on the side. Not much flavor, and we received the wrong sauces. Later we noticed that other diners were ordering from an ala carte menu, which we might have preferred, but it was never offered. Other reviews rave about the food here, so maybe we stumbled into a special “theme night buffet,” which is not our favorite venue.

We also dined at Angelo’s, which has nice atmosphere, music and service, with just-okay food. Papagayo (too windy to sit outside) and Costa Marinera (maybe more fun at lunch) both had pretty good fresh seafood. Wish we had tried Casa Loma instead, though. Senor Pepper’s was excellent, casual-elegant, with good service, piano player, good wine list, and a limited menu of generous and well-prepared entrees. Shrimp everywhere in town are outstanding.

We found the dining at Cilantro’s, on site at PB, to be the best of all we tried, in a very pleasant seaside location. We were given a card entitling us to 10% off at any PB restaurant/bar, including Emerald Bay, and good for 15% at Angelo’s.

Maid service, daily, included a nightly turn-down.

We made use of the internet café to check e-mail, $2 for 15 minutes.

We used the Bonita Travel airport shuttle service both ways, for $16 per person round-trip. We booked this online in advance, and we found it to be a good deal and reliable service.

Mazatlan is not the easiest place to which to travel from the Midwest, but we hope to return, maybe at a slightly warmer time.

  • Liked — Relaxing
  • Disliked — No king bed option
  • Stayed March 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed February 21, 2007

We stayed at the Pueblo Bonito one night on our way back from a week in Teacapan, to see the local carnival. Nice pool, nice layout, nice beach, nice staff, but...

- we asked for a king bed but got two queen beds
- each room has an ocean view... and most have a door and window onto the noisy street, which you'll hear all night
- bad sanitation; toilets in the restaurants were blocked and overflowing
- we both got severe food poisoning from our lunch.

Be careful; staying only makes sense at a weekly price or in a package. We paid much too much for the experience.

  • Liked — The pool
  • Disliked — The food poisoning
  • Stayed February 2007, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 19, 2007

This is our third time to Mazatlan. This time my husband and I decided to take the kids. I previously have stayed at a rental condo in 1989 and in 2001 we stayed at Costa de Oro. If you want an average cheap place to stay, then Costa De Oro is for you. If you want a great beach and pool area along with a nice suite and excellent service, I highly recommend Pueblo Bonito Mazatlan. Sure, it is at the far end of the Golden Zone but I liked staying in this location far better then in the heart of the Golden Zone. There is ALOT less traffic and the beach is in the best location on the Golden Zone. There are far fewer beach venders that make thier way down to the beach in front of Pueblo Bonito. The food is very reasonably priced and the staff is attentive. The pools were clean and warm. The beach was perfect for boogie boarding. The rooms are not new by any means but they are clean. We stayed in a one bedroom suite. The junior suites are very nice as well. I don't think it was worth the extra $300/week we paid to upgrade to the one bedroom suite. All the rooms come with a sofa sleeper but these are not like sofa sleepers in the US, they are made mostly of foam rubber on plywood. My 12 year old slept on the sofa sleeper and he thought the bed was uncomfortable. I would not recommend the sofa bed for an adult. The two double beds were comfortable and I am picky when it comes to beds! Pueblo Bonito Mazatlan is an excellant family resort. All rooms come with a kitchenette. I would highly recommend taking a trip to Gigante to stock up on food and beverages. The little market across from the hotel cost 50-75% more than Gigante. Taxi's cost from 40-50 pesos ($4-$5) to get just about anywhere, even all the way downtown. The bus is a real bargain. Our family of 4 took the bus for about $1.80 US. The buses are all clearly marked as to where they are going. Just flag them down as they drive by and they will pretty much stop anywhere to pick you up or let you off. There are lots of great restuarants within a block or two from the resort.

We went to the time share presentation at Emerald Bay in exchange for a $200 food and beverage credit. The said it would take 90 minutes but the we left the hotel at 9:00 am and did not return until noon. After the timeshare presentation we had to wait an hour for the shuttle back. That was a REAL turn-off, especially as we were trying to keep the kids entertained for an additional hour after they had endured the presentation. Emerald Bay is beautiful but really far away. AI taxi ride from Emerald Bay to the Golden Zone is $8-$9 US. They do have a shuttle that runs between PB Mazatalan and Emerald Bay every hour. Mazatlan overall is a great value and PB Mazatlan is THE place to stay!

  • Liked — Location
  • Disliked — The rooms could use some updating!
  • Stayed February 2007, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, CA
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 13, 2007

We have stayed at the Pueblo Bonito three times and loved it every time. The first time was a quick getaway for my husband (then boyfriend) and I during a stressfull month, then we went back twice with 20+ of his family from Mexico and Texas. The hotel was great for a short trip as a couple and even better with a large group of family. One of the biggest surprises for us was that even though we ordered lots of beer and food each day our final bill was totally do-able. It still makes sense to shop at Gigante for your staples, but the prices are reasonable.

I love that the hotel has a mix of Mexican and American tourists - with a lot of folks from Washington State and Oregon. For a Seattlite like me with a huge family of Mexican in-laws, it's a perfect mix!
The kids and teens had a great time here, and it is easy and cheap to catch taxis wherever you need to go. The beach beds and pool make it hard to leave, though.
Two food recommendations:
Coctel de Camarones at the palapa-covered restaurant
Pasta a la Jerry from room service - yumm!

  • Stayed February 2007, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cleveland, ohio
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 12 cities Reviews in 12 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed January 27, 2007

Just returned from a week at PB Mazatlan, definately worth the trip. Our weather wasn't that great, 2 1/2 days of sun and very cool, everyone says it was unusal. The hotel was very clean and the grounds very pretty. Happy Hour at Cilantros is the best with the best bartender, Angel. The staff on the whole resort couldn't be more pleasant. The food at Cilantros was good also. The beds were very comfortable, however they were only double beds. All rooms have oceanviews. There was plenty of chairs at the pools and on the beach. The beach was kept clean most of the time, some days they could have done a better job. The beach vendors weren't that annoying being the last hotel on the strip not too many of them come all the way down. Even though they say the hotel is part of the Golden Zone, it is at the far end. But it's very easy and cheap to catch a bus right out front and take it to the heart of the hubbub. But there are restrauants and bars in close proximity. It is definately worth it to take the timeshare tour of PB Emerald Bay, they give you $200.00 food and beverage credit. We liked PB Mazatlan so much we bought a timeshare resale to the resort.

  • Stayed January 2007, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pueblo Bonito Mazatlan

Address: Avenida Camaron Sabalo 2121 | Sinola, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Mazatlan
#3 On the Beach Hotel in Mazatlan
#4 Romantic Hotel in Mazatlan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Pueblo Bonito Mazatlan 3.5*
Number of rooms: 247
Official Description (provided by the hotel):
Escape for an unforgettable getaway to Mazatlán's exciting Golden Zone, where new discoveries abound in this idyllic 400-year-old city. Authentic Mexican style unites with modern amenities at this Mazatlan resort. Each suite at the Pueblo Bonito Mazatlán comes with an ocean view and amenities to meet your every expectation. Availably activities include sport fishing, golf, tennis, or any number of nearby beach and water activities. ... more   less 
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Also Known As:
Pueblo Bonito Mazatlan Hotel Mazatlan

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