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“Are my expectations too high?” 3 of 5 stars
Review of Pueblo Bonito Mazatlan

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Pueblo Bonito Mazatlan
3.5 of 5 Hotel   |   Avenida Camaron Sabalo 2121 | Sinola, Mazatlan 82110, Mexico   |  
Hotel amenities
Ranked #4 of 76 Hotels in Mazatlan
Woodstock, GA
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
“Are my expectations too high?”
3 of 5 stars Reviewed July 22, 2013

The good: excellent location, AC worked great, nice balconies, refrigerator, our maid was great, TVs worked well with CNN,Fox News,2 or 3 ESPNs, 4 or 5 movie channels, the front desk changed my dollars to pesos all week at 12.55 pesos/$. This was the best rate I found by FAR. Transportation choices were great-bus was 6.5 pesos (50cts), bus with AC was 10 pesos (80cts), pulmonias (large open "golf cart" taxi) were 50 pesos ($4) to most places, a bit more at night and for longer trips.
The bad: My 4th floor room was at the perfect height for the palm trees to block most of my view, including sunsets. The suites have bedrooms with 2 double beds, none with 1 King as far as I could find. I am 5'7" and my girlfriend 5'8" and we were cramped in a non-romantic way. The 2 beds took up most of any floor space. Speaking of non-romantic, the place was packed with Mexican families (and screaming kids), including both pools and the beach. Wrong time of the year to go for romance. Or maybe wrong hotel choice?
The ugly: The tour desk is a thinly veiled timeshare racket. Don't bite! They were so nice trying to get us to go for our free welcome breakfast! Never once mentioned the sales presentation. Fortunately I knew better. Peddlers on the beach directly in front of the hotel's beach entrance. At least they left me alone. The beach was filthy. Pool areas start clean, but by the time everyone eats (bags of chips inside the pool? Really?) the pool areas were rough as well. Last, EVERY afternoon a mariachi/banda band was on the beach. Excruciatingly loud!

Room Tip: 403 had the "view problem". Avoid it unless you like looking at palm fronds.
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mayra P, General Manager at Pueblo Bonito Mazatlan, responded to this review, August 14, 2013
Dear Reviewer,

Thank you for your preference on choosing Pueblo Bonito Mazatlan, and for taking the time tp express your experience during your stay with us. We apologize any inconveniences that we may have caused you, however we would like to invite you and your girlfriend to stay at Pueblo Bonito Emerald Bay for next time, we do have king size beds and has its own private and calm beach. Pueblo Bonito Mazatlan is an award winning resort for families so maybe that is one of the reasons you didn't feel a very romantic atmosphere around the hotel.

We really hope to welcome you and your girlfriend anytime again to any of our hotels, we'll make sure to make your stay memorable and relaxing.

Sincerely,
David Tussi, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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563 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Los Angeles, California
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 15, 2013

We had a great time at Pueblo Bonito Mazatlan. It was our first time to Mazatlan and the staff there made the trip wonderful. The hotel is in a great area and has the best beach. Food at Cilantro's was great with a beautiful view. Ivan was very attentive to our needs at the restaurant. We spent most of our time at the beach instead of the pool and had such a good time with plenty to do. Fernando and Mateo always kept our drinks filled at the beach bar. I would recommend it to people who have families. We felt safe off the resort as well. La Costa Mariner has great food as well as Pancho's. See Tino there for Mexican coffee.

Room Tip: all rooms have ocean view. a/c a bit noisy but worked well
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vestal, New York
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 12, 2013

Very nice place to relax by the pool or sit on the beach. The staff is excellent-fast and friendly! Only complaint was that the rooms need renovating. Our sofa had tears in the cushions and we were not happy to have 2 double beds instead of the king bed listed in our reservation.
The food at Cilantro's was great and Angelo's had the most amazing dinners. We also enjoyed Pancho's restaurant just across the street.
The beach was clean and perfect to swim in. We had no trouble getting a hut on the beach. Waiters even came around taking drink orders. There are 2 pools on the resort. We usually went to the smaller one because it was quieter.
I would definitely recommend this place for people looking to relax. There was very little nightlife though.

Room Tip: All rooms were facing the beach
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryville, Missouri
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 10, 2013

We have been coming to Pueblo Bonito Mazatlan for several years and wouldn't miss a year. The staff is super friendly and helpful. We have made many friends on the beach that we have become long time friends with. The grounds around the resort are beautiful and it keeps the true Mexican flavor. You are close to many great restaurants which are all in walking distance. I have traveled to many places but this truly makes you feel at home.

Room Tip: I prefer the rooms on the top floor as the view is amazing. The sunsets are the best!
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elk Point, South Dakota
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 9, 2013

Mazatlan is a definite diamond in the rough. The people of Mazatlan are very friendly and will go out of their way to insure you have a good time. The staff at Pueblo Bonito Mazatlan are like a family. They make sure you have everything you need and very knowledgeable of things to do in the area. The food is amazing (especially the shrimp). Rooms are very clean and it has the best beach in the area. A definite vacation spot for all ages!

Room Tip: All rooms have an ocean view and there is not a bad room in the resort.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galveston Island, Texas
1 review
5 of 5 stars Reviewed June 17, 2013

Pueblo Bonito Mazatlan is paradise. The service, the food and the property is beautiful. This year we stayed in a Junior suite. The room was beautiful with a great view. Would have been nice to have a kind bed rather than 2 queens. The room was clean and well maintained. The pools are clean and the staff are very happy to take care of their guests. The grounds were beautiful and every day, the staff are watering, cutting grass, cleaning and working their hardest to keep the property a true paradise.

The only thing that I do not like about the vacation is the push to sell property or vacations---there is too much pressure to attend the breakfast and the presentation and then to invest.

Bottom line though is I would go every year.

Room Tip: Ask for rooms on the higher floors as they have the best view of the ocean!
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Saskatchewan, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 16, 2013

the staff were great, very conciderate and knowledable for information and services, rooms were clean and restarant service and food was perfect.the grounds were well maintained as was the beach area.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pueblo Bonito Mazatlan

Address: Avenida Camaron Sabalo 2121 | Sinola, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Mazatlan
#6 Romantic Hotel in Mazatlan
#8 Family Hotel in Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Pueblo Bonito Mazatlan 3.5*
Official Description (provided by the hotel):
Escape for an unforgettable getaway to Mazatlán's exciting Golden Zone, where new discoveries abound in this idyllic 400-year-old city. Authentic Mexican style unites with modern amenities at this Mazatlan resort. Each suite at the Pueblo Bonito Mazatlán comes with an ocean view and amenities to meet your every expectation. Availably activities include sport fishing, golf, tennis, or any number of nearby beach and water activities. ... more   less 
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Also Known As:
Pueblo Bonito Mazatlan Hotel Mazatlan

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