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“Return to Paradise, Not.” 3 of 5 stars
Review of Pueblo Bonito Mazatlan

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Pueblo Bonito Mazatlan
3.5 of 5 Hotel   |   Avenida Camaron Sabalo 2121 | Sinola, Mazatlan 82110, Mexico   |  
Hotel amenities
Ranked #50 of 77 Hotels in Mazatlan
HENDERSONVILLE
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Return to Paradise, Not.”
3 of 5 stars Reviewed September 15, 2012

We have been owners for some time and always paid our maintenance fees in a timely manner. This unit, #222 is a junior suite. All 52 weeks are owned, that =='s about $20,000+ per year. We have been happy with our unit in the past but this year is was way below acceptable.
The smell of mold was awful in the unit and along the halls outside of many of the units. There was visible mold on the sofa where someone had left a wet garment or towel. Dust bunnys were flying out of the AC unit, and the drapes were smelly and badly soiled. The mattresses were extremely lumpy and sunken where people would sit on the edge of them. An added thick mattress pad was a feeble attempt at making them more comfortable but they were just awful. I had to sleep across the bed to find any comfort. The lady that was our housekeeper was fantastic; she had a smile and a look of love that I will never forget. She was a very hard worker and always had a smile.
The restaurants: Paloma was for breakfast, the food was acceptable and the service was outstanding. The food and service poolside and along the beach was very good and the service was outstanding. Angelos was over priced and under cooked,don't waste your money. Go across the street to Pancho's. Cilantros the food was fairly good and the service was good; unfortunately my husband became quite ill from the food. We both ordered the seafood pasta which did not list oysters as part of the ingredients. My husband is allergic to oysters and he exhibited symptoms of having eaten oysters. Fortunately they were mild.
We probably won't be going back to PBM as there are so many other places to see that will give a better experience to us.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank flymeaway44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,223 reviews from our community

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Olympia, Washington
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed September 10, 2012

Been to Pueblo Bonito Maz for six vacations for a total of 12 weeks. I love it. Location is great for me, walking distance or a cheap ride to anywhere. Good beach, Good onsite food and many nearby eateries that are just as good and better. Staff always friendly and helpful. I like the old mexico feel and charm of this place, when I feel the need for flashy I go to Vegas. I am going back in a few months and cannot wait.

  • Stayed November 2011, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank OlyWA2Maz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benson, Arizona, United States
Level Contributor
159 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
5 of 5 stars Reviewed June 28, 2012

We bought two weeks here on ebay and have fallen in love with Mazatlan. Peublo Bonito Mazatlan is an older resort in very good, but not perfect condition. However it is handy to everything in Mazatlan, nice beach, great pool, good though expensive food, and great service with the exception of the front desk staff that at times can be cold and uncaring. Having said that we love the place. While PB Emerald Bay is newer and nicer, it is further from town and far more expensive. I'm glad I'm an owner.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Mark T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed June 24, 2012

One of the biggest problems we had here was slippery tile floors due to condensation in the rooms. We tried changing rooms but had the same issue. My husband walks with a cane or crutches and was concerned about falling. The pool was too cold to swim in when we were there. We haven't stayed here since PB Emerald Bay opened.

Other than that, it's a good location and you can take their free shuttle to the PB resort at Emerald Bay and enjoy the amenities out there during the day/evening. We like eating at Cilantro's on the beach but the food quality is not consistent. Sometimes it's really good and other times you can order the same dish and it isn't so good. I suppose it depends on which chef is working on any given night. Angelo's food is always great, and is very romantic for couples. The buffet breakfasts are very good at this resort!

If you go across the street to the little grocery store, beware of a woman inviting you to a timeshare presentation at Residence Club La Jolla, which is located next to Pueblo Bonito Emerald Bay. She promises U.S. funds in exchange for your time but La Jolla only pays in pesos. Also, La Jolla is well known for telling you whatever you need to hear in order to get you to buy their membership package. It was our experience that everyone who works there is deceptive and they have no intention of honoring any promises made. They will treat you like VIPs during the timeshare presentation and your salesman will even take you out to dinner if you sign a contract but when they will tell you they want to buy your weeks owned at other resorts and offer you more than what you paid for them, that is an out and out lie. They have no intention of buying them. They only tell you that to get you to sign a contract, you will NEVER see the money they promise.They will tell you if you buy their membership, and don't use it, they will pay you thousands of dollars in rent but that won't happen either. If you dispute the charges you put on your credit card to buy their membership, the bank will reject it because you signed a contract.

If you have been scammed by them please contact Mr. Fernando Alaniz at falanizc@gmail.com.

  • Stayed October 2011, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
4 Thank lanningslee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Level Contributor
108 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
3 of 5 stars Reviewed June 23, 2012

Just returned from Mazatlan; stayed at this property as a guest of an owner. We stayed in a ground floor junior suite with a nice outside covered patio. Our room (120) was up a short flight of stairs close to the lobby, so there was quite a bit of foot traffic outside our door. We could also hear road traffic. The beds were OK, but the rest of the furniture is badly in need of replacement. The sofa was extremely uncomfortable and unsuitable for sitting or sleeping. There were 2 out-of-place looking Queen Anne chairs that didn't invite relaxation either. This is a very warm time of year down there, and the air conditioner barely kept the place cool. We asked the front desk to adjust it, but no change. Also, there was black mold on the air conditioner vent. The old television had no remote control, and both volume and channel buttons served to change the channel; no way to control the volume. Ants and mosquitos were a bit of a problem in the room; another guest reported that she had the same, plus cockroaches.

The biggest disappointment was the lack of wi-fi around the pool and restaurants (apparently they used to have it). The only place with a wi-fi signal was in the building next door, where there is a small business center-type room where one can pay to use the computers, or a small lobby just outside where those with their own computers can pick up a signal. Unfortunately, there is only seating for about 4 people, so space was at a premium. Phone signals for both Verizon and AT&T on our iphones was spotty to non-existent.

The pool area was not crowded. There were plenty of lounge chairs (no cushions) and waiters were attentive with drink service. We had the meal plan for about $57 per day, which included all meals, drinks, snacks, even room service. Very handy. The food was ok; we both experienced a bit of tummy troubles. There were few Americans during this week, and many large Mexican families with noisy small children in pools and restaurants.

I have visited the Pueblo Bonito in Cabo and found this one to be more charming and intimate. However, it is badly in need of updating. It has nice grounds and a nice swimmable beach.

  • Stayed June 2012, traveled with friends
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
8 Thank TrvlAgtRet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
1 of 5 stars Reviewed June 15, 2012

my wife and i have visited pueblo bonito mazatlan twice and pretty much enjoyed our stay. the past two years we have run into incorrigible problems. if you arrange your air-hotel packages through an orbitz or travelocity, you probably want to do it many months ahead of time to take advantage of good rates. try doing that with pueblo bonito's operations! unlike most other resorts, they do not list their orbitz packages far enough ahead of time. for example, you cannot get a price for any day in 2013 even though you can for many other resorts there and in other areas such as cancun. the fact that this is self defeating doesn't seem to faze these people.

  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars
      Service
Helpful?
4 Thank grambo07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City, Utah
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 14, 2012

As always this Hotel resort was great. We got the Presidential Suite...wonderful

  • Stayed May 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank liz89win
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pueblo Bonito Mazatlan

Address: Avenida Camaron Sabalo 2121 | Sinola, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Business Center with Internet Access Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Mazatlan
#4 Romantic Hotel in Mazatlan
#4 Business Hotel in Mazatlan
Price Range (Based on Average Rates):
Hotel Class:3.5 star — Pueblo Bonito Mazatlan 3.5*
Number of rooms: 247
Official Description (provided by the hotel):
Escape for an unforgettable getaway to Mazatlán's exciting Golden Zone, where new discoveries abound in this idyllic 400-year-old city. Authentic Mexican style unites with modern amenities at this Mazatlan resort. Each suite at the Pueblo Bonito Mazatlán comes with an ocean view and amenities to meet your every expectation. Availably activities include sport fishing, golf, tennis, or any number of nearby beach and water activities. ... more   less 
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Also Known As:
Pueblo Bonito Mazatlan Hotel Mazatlan

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