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“The on site restaurants here are very good” 4 of 5 stars
Review of Pueblo Bonito Mazatlan

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Pueblo Bonito Mazatlan
3.5 of 5 Hotel   |   Avenida Camaron Sabalo 2121 | Sinola, Mazatlan 82110, Mexico   |  
Hotel amenities
Ranked #3 of 76 Hotels in Mazatlan
Certificate of Excellence 2014
Seattle, Washington
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
33 helpful votes 33 helpful votes
“The on site restaurants here are very good”
4 of 5 stars Reviewed June 24, 2012

One of the biggest problems we had here was slippery tile floors due to condensation in the rooms. We tried changing rooms but had the same issue. My husband walks with a cane or crutches and was concerned about falling. The pool was too cold to swim in when we were there. We haven't stayed here since PB Emerald Bay opened.

Other than that, it's a good location and you can take their free shuttle to the PB resort at Emerald Bay and enjoy the amenities out there during the day/evening. We like eating at Cilantro's on the beach but the food quality is not consistent. Sometimes it's really good and other times you can order the same dish and it isn't so good. I suppose it depends on which chef is working on any given night. Angelo's food is always great, and is very romantic for couples. The buffet breakfasts are very good at this resort!

If you go across the street to the little grocery store, beware of a woman inviting you to a timeshare presentation at Residence Club La Jolla, which is located next to Pueblo Bonito Emerald Bay. She promises U.S. funds in exchange for your time but La Jolla only pays in pesos. Also, La Jolla is well known for telling you whatever you need to hear in order to get you to buy their membership package. It was our experience that everyone who works there is deceptive and they have no intention of honoring any promises made. They will treat you like VIPs during the timeshare presentation and your salesman will even take you out to dinner if you sign a contract but when they will tell you they want to buy your weeks owned at other resorts and offer you more than what you paid for them, that is an out and out lie. They have no intention of buying them. They only tell you that to get you to sign a contract, you will NEVER see the money they promise.They will tell you if you buy their membership, and don't use it, they will pay you thousands of dollars in rent but that won't happen either. If you dispute the charges you put on your credit card to buy their membership, the bank will reject it because you signed a contract.

If you have been scammed by them please contact Mr. Fernando Alaniz at falanizc@gmail.com.

  • Stayed October 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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888 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (164)
Date | Rating
  • English first
  • German first
  • Spanish first
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English first
Top Contributor
92 reviews 92 reviews
36 hotel reviews
Reviews in 21 cities Reviews in 21 cities
122 helpful votes 122 helpful votes
3 of 5 stars Reviewed June 23, 2012

Just returned from Mazatlan; stayed at this property as a guest of an owner. We stayed in a ground floor junior suite with a nice outside covered patio. Our room (120) was up a short flight of stairs close to the lobby, so there was quite a bit of foot traffic outside our door. We could also hear road traffic. The beds were OK, but the rest of the furniture is badly in need of replacement. The sofa was extremely uncomfortable and unsuitable for sitting or sleeping. There were 2 out-of-place looking Queen Anne chairs that didn't invite relaxation either. This is a very warm time of year down there, and the air conditioner barely kept the place cool. We asked the front desk to adjust it, but no change. Also, there was black mold on the air conditioner vent. The old television had no remote control, and both volume and channel buttons served to change the channel; no way to control the volume. Ants and mosquitos were a bit of a problem in the room; another guest reported that she had the same, plus cockroaches.

The biggest disappointment was the lack of wi-fi around the pool and restaurants (apparently they used to have it). The only place with a wi-fi signal was in the building next door, where there is a small business center-type room where one can pay to use the computers, or a small lobby just outside where those with their own computers can pick up a signal. Unfortunately, there is only seating for about 4 people, so space was at a premium. Phone signals for both Verizon and AT&T on our iphones was spotty to non-existent.

The pool area was not crowded. There were plenty of lounge chairs (no cushions) and waiters were attentive with drink service. We had the meal plan for about $57 per day, which included all meals, drinks, snacks, even room service. Very handy. The food was ok; we both experienced a bit of tummy troubles. There were few Americans during this week, and many large Mexican families with noisy small children in pools and restaurants.

I have visited the Pueblo Bonito in Cabo and found this one to be more charming and intimate. However, it is badly in need of updating. It has nice grounds and a nice swimmable beach.

  • Stayed June 2012, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, Wisconsin
18 reviews 18 reviews
16 hotel reviews
Reviews in 11 cities Reviews in 11 cities
53 helpful votes 53 helpful votes
1 of 5 stars Reviewed June 15, 2012

my wife and i have visited pueblo bonito mazatlan twice and pretty much enjoyed our stay. the past two years we have run into incorrigible problems. if you arrange your air-hotel packages through an orbitz or travelocity, you probably want to do it many months ahead of time to take advantage of good rates. try doing that with pueblo bonito's operations! unlike most other resorts, they do not list their orbitz packages far enough ahead of time. for example, you cannot get a price for any day in 2013 even though you can for many other resorts there and in other areas such as cancun. the fact that this is self defeating doesn't seem to faze these people.

  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Service
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Salt Lake City, Utah
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 14, 2012

As always this Hotel resort was great. We got the Presidential Suite...wonderful

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
14 reviews 14 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed May 4, 2012

we stayed at the pueblo bonito from Wednsday to Saturday on the end od April 2012.
The hotel is dated but nice.
Having the experience at previos pueblo bonito in Cabo I did not fall for the go to the next desk so you can listen to the hotels features, they just want to take you to see another Pueblo Bonito so you can buy a time share, I do not even like to waste my time, so that is what I told them when the called the room, a free breakfast at the other resort and losing a day in mazatlan is not worth it.
They offer all inclusive which is pretty cheap if you are a heavy drinker and eater, but we ate mostly outside so we declined.
We did have breakfast at the Pueblo bonito it has a nice ambience and beutiful view, eggs and fruit are delicios, but pancakes just suck.we had a dinner at the restaurant in front of the beach expensive and not all that great.
The alcoholic beverages are soo yummy I have stayed at resorts were they are syrupy yuck, but they use the good kahlua reall bananas for these amazing drinks.
Also a good feature is that it is located in a great beach, I encountered people from the pueblo bonito emerald that came to use the beach at this pueblo bonito.
My husband got sick two nights before and the aire conditioner at the room was perfect I walked a lot to find a thermometer not knowing that the hotel has a great minimarket with all the first aid medications, you need they also sell groceries . And the prices are GREAT.
I find the hotel very economical. Clean but dated the bathroom in our room had rust, the kitchen is very dated.
Staff is great no complaints

  • Stayed April 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
20 reviews 20 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 30, 2012

My sister has a timeshare "ownership" at PB Mazatlan (we can use the Emeral Bay facility also)so e/o year we book two adjacent Jr. Suites (this year we were bumped up into 1BRs...imagine, 4 females with 4 bathrooms - HEAVEN!) and my daughter and a friend join us for a week! We arrived Sat. 4/14 just at the end of the Easter Week holiday so there were lots of families and KIDS, but by Sunday they had departed so it was much quieter and calmer. (Nothing against kids but we were on OUR school system's Spring Break and definitely needed a rest!) Sunday we did the PB Emerald Bay time share tour (again) with no hassles and received a total of $400 US credit toward charges to our rooms at either facility. It's simple, agree to the tour, making the PB promoter happy, take the tour( it's lovely), enjoy breakfast, receive your credit vouchers and enjoy the day there. Thye run regular shuttles between the two resorts. We enjoy EB but prefer PBMazatlan because it's smaller, right on the beach, more traditional with terracotta and painted tiles and right in the heart of cafes, shops, grocery shops, etc. Also, right across the street in a covered little "mall" is Luna Massage, run by a lovely woman with limited English, but for $20 US cash you get the BEST massage , certainly one of my all-time favorites and had the Hot Stone massage in Hawaii! It was so great we each booked two!
Because we had the room credit we opted out of the all-inclusive meals and beverages 3 or 7 day package. We camped at the pools for water aerobics, volleyball, trivia games, bingo, beach walking, etc and the daily HAPPY HOUR 4-5pm. (EB has a movable HH that progresses around the different bars!) We ate tons of guacamole and shrimp and bought tickets for the Pool Bash, which was fun! Won at Bingo a Buffet Breakfast for 2 at their restaurant, again terrific!
Good breakfast spots are Pancho's and Juanita's across the street and down a little way. Had suppers at Chili's Pepper and Fat Fish and take-out from the Fish Market. Servings are ample so there were leftovers to put in the fridge and supplement for other dinners. We always shop at Gilberto's for gifts to take home. He's great and always gives a good discount. We shopped around and do know the bottom line! He carries items that you can't get from the beach vendors, who DO leave you alone when you give a clear message of NO THANK YOU! It's fun of course to get some silver jewelry on the beach! We also got henna tattoos our last night and that was a blast...shocked my husband who knew I will never get the permanent kind!!!
So, we enjoyed ourselves, as always. It's a great spot, very friendly and helpful staff, lots of fun, no worries, all suites have small kitchens, it's good for families, and a wonderful place for R & R!

Room Tip: We prefer to be in the "newer" section on the ground floor so our patio is right there ont...
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  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradise California
Top Contributor
86 reviews 86 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed April 26, 2012

This is an authentic Mexican resort. It is in town and an easy walk to shopping and restaurants. The beach is flat and fun to play in. The waiters, bellmen and front desk people were a lot less friendly this year. I really did not appreciate checking in at the front desk and then having to go over to the timeshare representative to get your room key. After a ten minute discussion she informed us that we needed to give her $20.00 to hold our timeshare reservation. We didn't even want to go to a timeshare, we are owners. I finally told her no and just went up to the bellman and told him we had been traveling all night, we're extremely tired and we just want our keys. He got them for us. The food was not as good as in previous years! The worst part about this place is that they have taken away the internet connection from the pool area. Now to get online you have to go to the hotspot at the internet cafe where they have exactly enough seating for 6 people. Lots and lots of people were always there trying to get online. When there were no seats outside, I went into the internet cafe to sit down with my laptop. The girl (who isn't friendly at all) told me that I couldn't sit in there. This does not make one feel comfortable at all. We are donating our timeshare to charity, won't be back. Also, the air pollution in Mazatlan is sickening. Worse than Los Angeles back in the 70's, it makes for a beautiful sunset though.

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  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pueblo Bonito Mazatlan

Address: Avenida Camaron Sabalo 2121 | Sinola, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Bar / Lounge Business Center with Internet Access Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Pueblo Bonito Mazatlan 3.5*
Number of rooms: 247
Official Description (provided by the hotel):
Escape for an unforgettable getaway to Mazatlán's exciting Golden Zone, where new discoveries abound in this idyllic 400-year-old city. Authentic Mexican style unites with modern amenities at this Mazatlan resort. Each suite at the Pueblo Bonito Mazatlán comes with an ocean view and amenities to meet your every expectation. Availably activities include sport fishing, golf, tennis, or any number of nearby beach and water activities. ... more   less 
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Also Known As:
Pueblo Bonito Mazatlan Hotel Mazatlan

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