One of the biggest problems we had here was slippery tile floors due to condensation in the rooms. We tried changing rooms but had the same issue. My husband walks with a cane or crutches and was concerned about falling. The pool was too cold to swim in when we were there. We haven't stayed here since PB Emerald Bay opened.
Other than that, it's a good location and you can take their free shuttle to the PB resort at Emerald Bay and enjoy the amenities out there during the day/evening. We like eating at Cilantro's on the beach but the food quality is not consistent. Sometimes it's really good and other times you can order the same dish and it isn't so good. I suppose it depends on which chef is working on any given night. Angelo's food is always great, and is very romantic for couples. The buffet breakfasts are very good at this resort!
If you go across the street to the little grocery store, beware of a woman inviting you to a timeshare presentation at Residence Club La Jolla, which is located next to Pueblo Bonito Emerald Bay. She promises U.S. funds in exchange for your time but La Jolla only pays in pesos. Also, La Jolla is well known for telling you whatever you need to hear in order to get you to buy their membership package. It was our experience that everyone who works there is deceptive and they have no intention of honoring any promises made. They will treat you like VIPs during the timeshare presentation and your salesman will even take you out to dinner if you sign a contract but when they will tell you they want to buy your weeks owned at other resorts and offer you more than what you paid for them, that is an out and out lie. They have no intention of buying them. They only tell you that to get you to sign a contract, you will NEVER see the money they promise.They will tell you if you buy their membership, and don't use it, they will pay you thousands of dollars in rent but that won't happen either. If you dispute the charges you put on your credit card to buy their membership, the bank will reject it because you signed a contract.
If you have been scammed by them please contact Mr. Fernando Alaniz at email@example.com.