As a dedicated returning guest I was atonished upon arriving at the disregard and disrespect we recieved from the management upon arrival last week at my favorite hotel. I reserved on and payed online as I had done many times before, when checking in we were told that he full amount was due. I do not like to travel with credit or debit cards for various reasons, I had our spending money for the trip and didn't want to use it to pay for a room that I thought was already payed for! Hotel Playa Mazatlan, you need to varify on your conformation statement "full payment due upon arrival."
After paying for one night's room(which was reimbursed several hours later), calling and faxing Tucson(at my expense) everything was finally taken care of after about 2 hours of stress! Come on now, this was my 15th time staying here!
Other than the hassle we had upon arrival the deluxe ocean vew room was fantastic! The service from all the employees other than management was more than I could ask for. The restaurant,bars and entertainment(the band was exceptional) were great!
I would still recommend the Hotel Playa Mazatlan for the obvious reasons and plan on returning in January. I really hope all the kinks are ironed out by then.