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“Best Vacation” 5 of 5 stars
Review of Hotel Playa Mazatlan

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Hotel Playa Mazatlan
3.0 of 5 Hotel   |   Avenida Playa Gaviotas 202 | Zona Dorada, Mazatlan 82110, Mexico   |  
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Ranked #7 of 76 Hotels in Mazatlan
Midland, Texas
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Best Vacation”
5 of 5 stars Reviewed March 13, 2014

We stayed at the Playa Mazatlan for one week and I wish it could have been a month. There were 6 of us and our rooms were each 2 doors apart. We were all inclusive, by accident, and that turned out to be really nice. I do wish they had had more beer and wine selections. All the people were friendly and we felt very welcomed. I actually relaxed!!!! Really relaxed. The whole atmosphere was wonderful. My hope is that the 6 of us can go again next year!

Room Tip: Our room had a garden view and the beds were a simple mattress on a concrete base. We were worried...
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  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review, March 18, 2014
Dear valued guest,

We are thrilled to hear of your experience, and your desire to return. It is a pleasure to hear that we were able to impact your stay in a positive manner, and allow for what I am sure are some well deserved relaxing moments accompanied by friends and family. Please feel free to contact me direct if I can be of service in planning your next stay.

Best wishes and safe travels,
LT VIENT
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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887 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Hope, B.C.
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 10, 2014

Great food. Nice location. AI drinks did not include all types of beer, some extra charge. No safe in room but at front desk, internet connection very poor. No fridge in room. Asked for king bed &were told we didn't ask for one & they were sold out. All in all loved the hotel. Noisy time as it was carnival.

Room Tip: If you we Want quiet go to 3rd building ocean front.
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review, March 13, 2014
Dear valued guest,
We appreciate your concise and direct approach to your critique. The beers offered on the all inclusive varies from restaurant to restaurant, and brand specific request can have a surplus charge, please note our list of drink inclusions posted on our site. As for the internet connection, I would assume this had to do with the number of users that where present over the weekend you where here (carnival) this can cause a lag in the system capacity and therefore low connectivity. I am concerned about your specific request for the king bed, as we usually try to accommodate these request when made in advance, and definitely when our clients request it, yet our king size bed options are limited in certain room categories. Please feel free to contact me direct if I can personally be of service.

Best wishes and safe travels,
LT VIENT
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Sandy, Utah
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 10, 2014

Its been a couple of years since our last visit to Mazatlan at the Hotel Playa. There were 14 of my family members. It was new for us to do the all inclusive.We have stayed here at least 20 times but in the past we have just ordered off the menus. The Hotel is working so hard to have everything be so nice with the all inclusive. The food was good .. but some nights at the buffet the food was cold in the warmers. I almost feel bad even saying anything because the waiters and managers are so spectacular running around trying so hard to please everyone. They were amazing!!! The service is truly the best you could ever ask for! We love the Playa's cabana's by the Beach and the nice beach chairs. We had kids and old folks that could get around everywhere which made it a nicer vacation for us all! My VERY favorite was the breakfast buffet with the cinnamon sugar french toast. Loved Rosy and Juan they took great care of all of us! Clean hotel.. Loved the music on the ocean every night and the ice cream machine:)

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review, March 13, 2014
Dear valued guest,

We appreciate all comments both good and bad, and we are more than happy to take on constructive criticism, we will continue to strive for excellence and quality –serving a warm dish is a large part of this- so please never hesitate to key us in on areas of opportunity. I am excited to hear that you have returned and hopefully this means you will continue to do so, as we would love to show off our progression and ability to review – resolve and continue. Please feel free to contact me personally if I can be of service in establishing your next trip.

Best wishes and safe travels,
LT VIENT
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lehi, Utah
2 reviews
5 of 5 stars Reviewed March 9, 2014

Just returned from a week in Mazatlan and happy to report we had a great time and felt safe there. Love Hotel Playa Mazatlan, the rooms are clean and comfortable, had a beautiful view of the ocean, enjoyed the beach with covered cabanas. Relaxing in the sun and the sandy beach just outside our room with great food and drinks served from the friendly waiters all day, is our favorite vacation!! The kids enjoyed painting ceramics, several went up parasailing and we all had a great time buying jewelry and tablecloths on the beach. Hope to return again next year to our favorite hotel in Mazatlan!!

Room Tip: We stayed on the 3rd floor with an ocean view just above a patio fountain and enjoyed the sound of...
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  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review, March 13, 2014
Dear valued guest,
I am thrilled to hear that we could provide a positive experience to all the various aged people in your group, It is very rewarding to hear that the experiences shared by all where good ones, and we are honored by your thoughts about our property and the fact that we will have the opportunity to be of service to you again next year. Please feel free to contact me direct if I can be of service.

Best wishes and safe travels,
LT VIENT
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 9, 2014

This is my second time in this hotel last year we was over there just me and my wife at this time we left all the family 10 people we spent a lot of fun and great service for all staff special for Alfredo the server of the beach and then Italian restaurant was wonderful Great service is great food and we hope would return next year with More friends and family thanks for everything,, muchas gracias

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review, March 13, 2014
Dear valued guest,

I am thrilled to hear that we had the honor to host so many of your family members, I hope that the memories created will last forever. Please feel free to contact me personally if I can be of service in planning your next trip. Note that I will pass on to Alfredo the positive notes on his efforts towards you and yours.

Best wishes and safe travels,
LT VIENT
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 8, 2014 via mobile

We spent our annual two weeks at The Playa Mazatlan & it was as wonderful as ever. Our room was the best, ocean view, as was the service. We contracted transportation to & from the airport with the hotel. We would highly recommend The Playa Mazatlan!!!

Stayed February 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review, 3 days ago
Google Translation
Estimado huésped,
Le agradecemos sus comentarios, le informamos que el hotel esta actualmente cursando por un periodo de remodelación y mantenimiento para "rejuvenecer" algunos de los puntos que menciona.
Atentamente,
LT VIENT
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Moses Lake, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 5, 2014

Since this property was the first hotel in what is now the gold zone, it has the best beach and you
don't have to go down10-15 floors to get to it !!
The staff is wonderful, the concierge, Elizabeth, is first class, speaks and understands English
well.!!
This being our 33rd. year in a row, it is like going home !! In my opinion this is the most
underrated hotel in Mazatlan !!! Already thinking about next year !!
Vern Sandmann
Moses Lake, Wa.

Room Tip: Rooms on the North side I feel are the best.
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  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review, March 6, 2014
Dear valued guest (Vern and Barb)
I truly appreciate your support in taking the time to post such positive feedback, but overall in having the trust and confidence in us, to invite all of your family. I truly enjoy our chats and all the pointers that you and Barb bring to the table, I would agree that it feels even more like home when you are here. I have continued to enjoy the Pendleton and I am very thankful that you would think of me personally. I hope that the weather was not too harsh when you got back to Washington; just remember it is a balmy and sunny 82 degrees today, and your palapa is empty. I will look forward to seeing you guys and hopefully making it back to the expo next year. Please give our kind thoughts to everyone and I hope that this year brings better crops than last, then maybe you, Barb, Chuck, Donna, Mike Wendy and the girls will visit sooner and stay longer. As you know I am always more than happy to be of service to you, so don’t hesitate to call me and keep in touch.

Your friend,
LT VIENT
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Playa Mazatlan

Address: Avenida Playa Gaviotas 202 | Zona Dorada, Mazatlan 82110, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Business Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#4 Family Hotel in Mazatlan
#4 Spa Hotel in Mazatlan
#5 On the Beach Hotel in Mazatlan
#6 Best Value Hotel in Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Playa Mazatlan 3*
Number of rooms: 404
Reservation Options:
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Also Known As:
Playa Hotel Mazatlan
Mazatlan Playa Hotel
Hotel Mazatlan Mexico Playa
Playa Mazatlan Hotel

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