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“wedding and holiday” 4 of 5 stars
Review of Hotel Playa Mazatlan

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Hotel Playa Mazatlan
3.0 of 5 Hotel   |   Avenida Playa Gaviotas 202 | Zona Dorada, Mazatlan 82110, Mexico   |  
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Ranked #7 of 76 Hotels in Mazatlan
London, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
“wedding and holiday”
4 of 5 stars Reviewed June 22, 2013

attended family wedding and made a holiday of the opportunity . wedding arranged superbly with the help of the owners personal attention. friendly staff, resonable facilities, right on a great beach. bars serve good quality drinks on all inclusive, food was standard but very very good in two themed restaurants, mexican and italian, we ate there as often as we wished. local to all shops and attractions. several kids pools but main pool could be bigger. what was very impressive was an amazing attitude to cleanliness throughout the hotel. party of eighty(80) and not one case of delhi belly .

Room Tip: sea views have the edge. some dont have fridges so ask
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review, June 24, 2013
Dear valued guest (crustycruse)

We truly appreciate you taking the time to post such a positive comment about our facilities and service, I am in awe that you would have traveled so far, but it was to be expected for Katie and Sean. It was great fun getting to meet you and the rest of the family and friends; we hope you will take the time to come visit us again. Please feel free to contact me directly if I can help you in any way.

Best wishes and safe travels,
Lance T. Vient, BSM/MKT
General Operations Manager
Hotel Playa Mazatlan
ltvient@hotelplayamazatlan.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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888 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Fort Worth, Texas
1 review
4 of 5 stars Reviewed June 12, 2013

We just stayed there recently for a friend's wedding and enjoyed everything about it! The rooms were nice, staff was friendly.....and thoroughly enjoyed our massages as well! Would like to thank the staff for all they did for our friends...to make it a gorgeous wedding! Hope to make it back down there one day!

Stayed June 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review, June 14, 2013
Dear valued guest (KLambert13)

Thank you for your kind words about our property, staff and the experience we were able to create. We hope you will come down and visit again soon, please feel free to contact me direct if I can be of service to you.

Best wishes and safe travels,
Lance T. Vient, BSM/MKT
General Operations Manager
Hotel Playa Mazatlan
ltvient@hotelplayamazatlan.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wimberley, Texas
1 review
5 of 5 stars Reviewed June 10, 2013

I can't say enough good things about our experience at the Hotel Playa Mazatlan, the site of our daughter's wedding on June 1st. Everything was truly superb! The hotel and its grounds were gorgeous--and immaculate!--and its location in the Golden Zone couldn't have been more appealing for those of us who love to shop. The management's and staff's attention given to everyone in our group the entire time we were there (about 5 days for most of us) far exceeded all our expectations. (As the mother of the bride, I felt a little guilty for not having to do more to get ready for a wedding . . . these folks did it all for us, and they did it to perfection.) Thank you, Lance Vient and all your staff, for an exceptional "Destination Wedding" experience. We will be back, and I can assure you that the Hotel Playa Mazatlan is going to receive rave reviews from all 80 of us who were!

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review, June 13, 2013
Dear valued guest (SKS248)

It was both a great honor and a privilege to have all of you down here, and for Katie to trust in us to accomplish such a memorable date. I truly appreciate your kind words about me, our staff and the facilities of the hotel, I will let everyone know of your comments, and we will look forward to having you back on a more relaxing vacation in the near future. Please do not hesitate to contact me with any questions or travel needs. It was a pleasure to meet all of you.

Best wishes and safe travels,
Lance T. Vient, BSM/MKT
General Operations Manager
Hotel Playa Mazatlan
ltvient@hotelplayamazatlan.com
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1 review
5 of 5 stars Reviewed June 9, 2013 via mobile

It was one of the best vacations to date! The location, accommodations and staff were excellent. I would recommend it to anyone or group traveling to Mazatlan. The environment was absolutely perfect for the wedding I traveled there for. Lance and his staff were able to meet every request we had with no questions asked.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review, June 10, 2013
Dear valued guest (kid1010)

I would like to thank you for your kind words about our staff, accommodations and service. I am so pleased to hear that we were able to meet the expectations set forth by the Cruse – Schliessman wedding group. We will look forward to perhaps hosting either another destination wedding for you guys, or even just a relaxing vacation. Please stay in touch and let me know if I can personally be of service.

Best wishes and safe travels,
Lance T. Vient, BSM/MKT
General Operations Manager
Hotel Playa Mazatlan
ltvient@hotelplayamazatlan.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed June 9, 2013 via mobile

The Hotel Playa staff and management were incredible. They anticipated and fulfilled all of our needs and expectations. Clean property, wonderful service, and a smiling face everywhere! The beach location and the proximity to all the other shops and restaurants in the "Golden Zone" were perfect...walking distance to everything! I can't wait to return!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review, June 10, 2013
Dear valued guest (Fedoraman)

We can’t wait to have you back! I am glad to hear that everything met or exceeded expectations, please don’t hesitate to contact me direct if I can be of personal service.

Best wishes and safe travels,
Lance T. Vient, BSM/MKT
General Operations Manager
Hotel Playa Mazatlan
ltvient@hotelplayamazatlan.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 8, 2013

I just got married at the hotel. Everything was absolutely perfect. The staff was wonderful and willing to accommodate with no fuss. There were many people there and the staff was there to help with anything without hesitation.
The rooms were great and all with great views. Te water was always hot and pressure incredible! There were so many different things to do. Kids club, pools, massages, gym, beach and numerous bars and restaurants to fulfill everyone's desires.
My wedding was gorgeous. The set up and ceremony and reception went as smoothly as any bride (zilla) could hope for. I love Mazatlan and plan on returning MANY more times.
My one complaint...in room #550 it would have been nice to have a full length mirror (unless I just missed it).
Thanks from the bottom of my heart to Lance and everyone at the hotel for making my week and my wedding the BEST I could have asked for!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review, June 10, 2013
Dear valued guest (Kschliess)

Hi Katie, it was an honor to have the opportunity to be a part of this occasion with you and your family. I can only hope that we truly met your expectations. We will look forward to having you come back son, and maybe this time get to hang out and see the sites together more. Please don’t hesitate to contact me for anything else that comes up. I will look into installing a mirror in 550.

Best wishes and safe travels,
Lance T. Vient, BSM/MKT
General Operations Manager
Hotel Playa Mazatlan
ltvient@hotelplayamazatlan.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northern Michigan
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed May 29, 2013

Spent some time researching hotels be exactly where I wanted to be on the beach - and couldn't have been more pleased with my decision!

We booked an ocean view room, and got a GREAT ocean view hotel room (356). Not sure how we lucked out! Nice king sized bed, huge wraparound patio, huge walk in shower with the BEST pressure that I have ever had anywhere! We had a beautiful view from the porch overlooking the palapas on the beach. In the evening we had a nice view of the couples dancing the night away at the restaurant down below!

We stayed by the main pool one day and watched all of the pool activities. We were there during Nationals holiday/Cinco de Mayo weekend and the place was packed with families. I think that there might have been one other American/Canadian couple at the entire resort this weekend! It was fun to watch all of the kids play in the pool, even if we couldn’t understand them!

We had spent the first part of our trip elsewhere and spent most of our time by a pool – and I actually can say that I missed interacting with the beach vendors! So it was nice to see them for a few days here - especially loved Henry! Beautiful stretch of beach. Nice lunch next door at Joe’s Oyster Bar. Our beach day at the Playa was probably my most favorite day of vacation!

We were only here for three days, so cannot comment on all of the amenities. Juan and others at the front desk was excellent and despite a huge line at check-in, it took less than ten minutes and our room was ready for us at noon. Bonus! Free wi-fi – just ask at the desk. There wasn’t a room safe in our room, but I saw that they did have them behind the front desk.

I definitely would considering staying here again!

Room Tip: We had an ocean view room (356) overlooking the palapas and the beach. Awesome!
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review, May 31, 2013
Dear valued guest (iameless)

I would like to personally thank you for such positive feedback on your stay. I am happy to hear that you met some of the characters of Mazatlan like Henry and probably Jose or Ramon. I am as well pleased to hear that you enjoyed some of the sites and sound of the hotel; I hope we have the opportunity to be of service to you again in the near future. Please do not hesitate to contact me direct if I can be of service to you.

Best wishes and safe travels,
Lance T. Vient, BSM/MKT
General Operations Manager
Hotel Playa Mazatlan
ltvient@hotelplayamazatlan.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Playa Mazatlan

Address: Avenida Playa Gaviotas 202 | Zona Dorada, Mazatlan 82110, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Business Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#4 Family Hotel in Mazatlan
#4 Spa Hotel in Mazatlan
#5 On the Beach Hotel in Mazatlan
#6 Best Value Hotel in Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Playa Mazatlan 3*
Number of rooms: 404
Reservation Options:
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Also Known As:
Playa Hotel Mazatlan
Mazatlan Playa Hotel
Hotel Mazatlan Mexico Playa
Playa Mazatlan Hotel

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