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Hotel Playa Mazatlan: Traveler Reviews

3.0 of 5
Avenida Playa Gaviotas 202 | Zona Dorada, Mazatlan 82110, Mexico
Hotel amenities
Hotel Playa Mazatlan
Ranked #6 of 74 hotels in Mazatlan
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477 reviews from our community

Traveler rating
    239
    138
    56
    32
    12
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Families
152
 
Couples
103
 
Solo
8
 
Business
23
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Edmonton, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Mexican charm in the heart of the Golden Zone”
4 of 5 stars Reviewed October 23, 2012

Spent a relaxing week in Mazatlan at the Hotel Playa Mazatlan. The hotel is clean and has great service and staff. Rooms are clean with ocean view, garden and pool view. All spectacular! Restaurant on site with great food and service. In the heart of the Golden Zone with amenities very close to the hotel. Within walking distance to many shops and stores. Absolute must take in the Mexican Fiesta night with food, drinks and entertainment!

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask Lorne R about Hotel Playa Mazatlan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review
October 25, 2012
Dear valued guest (Lorne R)

I would like to personally thank you for taking the time to write such a positive comment about our facilities, amenities and staff. We will look forward to having the opportunity of being of service to you in the near future.
Best Wishes.

Sincerely,
Lance T. Vient, BSM/MKT
General Operations Manager
Hotel Playa Mazatlan
ltvient@hotelplayamazatlan.com
044-669-913-4754
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Foster City, California
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
“Always a welcoming place”
5 of 5 stars Reviewed October 9, 2012

Our Rotary Club has gone to Mazatlan Mexico for over 12 years on Humanitarian Trips and we always stay at the Playa. What wonderful people! The rooms are charming, the food very good and the beach service fine. We love coming back to the hotel after a hard day of work and sitting on the beach enjoying cocktails and fellowship. We love it so much that we are coming early this year so we can have a few days of fun and relaxation. The Playa makes us feel like family.
See you Sunday!

Room Tip: Ask for Ocean Front over by the quiet pool.
See more room tips
  • Stayed November 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Martha B about Hotel Playa Mazatlan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review
October 16, 2012
Dear valued guest (Martha B)

We would like to thank you for your continued loyalty and fine comments, not only do we strive to make you feel like part of the family, we hope that all these years you know that you “are” part of the family. We look forward to one more year of great adventures, stories and unforgettable memories. Please let me know if there is anything that I can personally help you with.

Best wishes and safe travels.
Sincerely,
Lance T. Vient, BSM/MKT
General Operations Manager
Hotel Playa Mazatlan
ltvient@hotelplayamazatlan.com
044-669-913-4754
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northern California
1 review
2 helpful votes 2 helpful votes
“Easy Vacation”
5 of 5 stars Reviewed September 24, 2012

I have vacationed in Mexico many times, but there was always the stress of how to get from A to B, where to find food and groceries, concerned for your safety, security and cleanliness of the accommodations. This was my first "all inclusive" vacation experience. It was also my first time traveling with kids. Frequent flights to and from Mazatlan. Easy taxi ride to Hotel Playa Mazatlan. I had wonderful experiences with the staff: kitchen, maid service, activities, concierge, maintenance, security, even the owners and administration. The food was delicious. The location was amazing not just for the beach shopping too. There is shopping just within the hotel compound or just walk across the street. There was entertainment or music every night. The beach was clean, the water was clean, the security was present but not obtrusive. Plenty of pools to choose from, secluded pool with waterfalls, party pool, kid pools, there is a pool for everyone. It was so easy! I was actually on vacation and got to relax.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Lia S about Hotel Playa Mazatlan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review
October 24, 2012
Dear valued guest (Lia S)

I would like to personally thank you for such a gracious comment about our property and your home in Mazatlan. I am glad to hear that you had the opportunity to partake in our activities and ambience while at the same time finding the opportunity to relax. I hope to have you on premises again soon, and if I can personally be of assistance, please do not hesitate to contact me.
Best wishes and safe travels.

Sincerely,
Lance T. Vient, BSM/MKT
General Operations Manager
Hotel Playa Mazatlan
ltvient@hotelplayamazatlan.com
044-669-913-4754
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monterey, California
1 review
3 helpful votes 3 helpful votes
“Family vacation Mazatlan”
5 of 5 stars Reviewed September 12, 2012

We just spent 2 fabulous weeks in Mazatlan with our family. The hotel is clean, friendly, great food, safe. This hidden gem has all the ammenities of the larger resorts but all the charm of a fourth generation family owned hotel. We had the pleasure of meeting 3 genations of the family that work there everyday. The food is excellent and the "Ameican Plan" made it easy to let everyone eat in any of the four restaurants at any time. The daily water arobics class at noon in the main pool was so much fun.The ocean along the hotel is a sandy bottom that deepens gradually - perfect for playing in the water. Outside the front hotel gate is an excellent shopping neighborhood and walking distance is a strand that goes along the coast from one end of Mazatlan to the other. We have already booked our next vacation there.

Room Tip: Ocean front - the sunsets are amazing
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask Jane C about Hotel Playa Mazatlan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review
September 18, 2012
Dear guest (Jane C)
I can't begin to thank you for such a wonderful show of trust and loyalty to this "your home away from home". I am happy to...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Picture youself here...”
5 of 5 stars Reviewed July 28, 2012

Love, love, love this beach hotel and have stayed there multiple times and can't wait to return. This grand hotel has never slipped a notch, but continues to improve with every stay. This is the perfect beach experience with awesome waves, white sand and abundant sunshine. Our rooms were beautiful, well appointed and we never left the hotel. Everything we wanted was right there and more. You must try their fajitas that come on a sizzling hot skillet and are so delicious. Daily, there were abundant activities for our nine year old grandson and his parents. We are eager to bring more of our family to enjoy this incredible experience. The entire staff is professional, friendly and always ready to be of help. The nightly live music is perfect on the patio with the background sound of the waves. Reservations are necessary year around at this hotel as they are always full. The secret is out and travelers know that this is the place to stay in Mazatlan.

Room Tip: Corner suites are perfect for incredible views. Be sure to book an ocean front room if possible.
See more room tips
  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask Nancy027 about Hotel Playa Mazatlan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review
August 2, 2012
Dear valued guest (Nancy027)

I can't think of the right words to encompass how thankful we are to have your continued loyalty in business and the opportunity to serve multiple generations of your family members. It is always a pleasure to read about our small success stories, as you know service and customer satisfaction are at the forefront of our business plan and when we start new things we are always tentative that it may negatively impact our repetitive clients. It is good to know that the changes have been noted and we were able to provide yet another year of unforgettable memories. Thanks again for your time and consideration in posting this message, please do not hesitate to contact me directly if I can be of service to you personally.

Regards,
Lance T. Vient, BSM/MKT
General Operations Manager
Hotel Playa Mazatlan
ltvient@hotelplayamazatlan.com
044-669-913-4754
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
Hotel Playa Mazatlan
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Additional Information about Hotel Playa Mazatlan

Also Known As:
Playa Hotel Mazatlan
Playa Mazatlan
Mazatlan Playa Hotel
Mazatlan Playa
Hotel Mazatlan Mexico Playa
Playa Mazatlan Hotel
Address: Avenida Playa Gaviotas 202 | Zona Dorada, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free High-Speed Internet Free Parking Kids Activities Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#3 Family Hotels in Mazatlan
#5 On the Beach Hotels in Mazatlan
#10 Romantic Hotels in Mazatlan
Price Range: $
Hotel Class:3 star (3*)
Reservation Options:
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