We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“It's a Hat Trick with us” 4 of 5 stars
Review of Hotel Playa Mazatlan

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Hotel Playa Mazatlan to your Saves list
Hotel Playa Mazatlan
3.0 of 5 Hotel   |   Avenida Playa Gaviotas 202 | Zona Dorada, Mazatlan 82110, Mexico   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Ranked #8 of 76 Hotels in Mazatlan
Certificate of Excellence 2014
Sylvan Lake, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
“It's a Hat Trick with us”
4 of 5 stars Reviewed February 27, 2012

We have stayed with Playa Mazatlan Hotel 3 years in a row. We have always had a great time. CLEAN...the hotel is always clean, neat and they are always upgrading. Staff is attentive. We like the beach walk. Food is very good. Yes, it was quieter this year...that is too bad as we find Mazatlan safe, affordable and a great place to rejuvinate. Oh... and we caught a Blue Marlin AND a Sail Fish! As for this Canadian, the Playa Mazatlan Hotel continues to be on our top list. Next year we intend on bringing the entire family!

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review, March 2, 2012
Dear valued guest (Robert S),

Please allow me to begin by thanking you for your time and consideratio in making this comment; it is of utmost importance for us at the Hotel to learn from the postings of our guest, and when we get the opoprtunity to receive such great comments it is always flatering. As a local I am glad to hear that you where able to experience our world class fishing, catching a Marlin/Sail Fish or billed fish of any kind is a one of a kind experience and i am sure you can now be called a "true angler". We look forward to having the opportunity of creating a unique experience for you and your entire family next year and as well appreciate your continued loyalty to our brand. Please feel free to contact me directly if i can be of any assistance or service in processing your reservation and facilitating your travel plans.I look forward to personally meeting you.

Best Wishes and Safe Travels,
LT VIENT

Lance T. Vient, BSM/MKT
General Operations Manager
Hotel Playa Mazatlan
ltvient@hotelplayamazatlan.com
044-669-913-4754
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,009 reviews from our community

Traveler rating
    555
    259
    107
    55
    33
See reviews for
400
206
20
43
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Rancho Mirage, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 19, 2012

This is by far the best hotel I've ever stayed at. I am finally getting around to a review after 11 trips to this hotel. My wife and I were married at this hotel in December 2009 the hotel made everything so simple for our wedding we stayed in a junior suite which was 1 of the renovated rooms at the time it was perfect a small fridge a microwave kingsize bed and a oceanview on the 3rd floor. From the minute you arrive you are greeted by the best bellman around there what really make your vacation start just right, they can help you get to all the best restaraunts right from the lobby in a poulmania.....a golf cart style taxi!!so much fun. Then there's the beach in my opinion the best in mazatlan with a waiter named Humberto this guy works his tail off you will appreciate him right away I have never seen someone so on point with there job. This hotel will always mean the world to my wife and I. There's. Something special about it the staff are the reason we keep returning from top to bottom this is our paradise!! We just booked the villa Hermosa room for this Christmas can not wait to return to our second home after 3 years!!

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 18, 2012

After staying at the Playa Mazatlan 30 yrs ago we decided to return for our 45th anniversary.We were not disappointed. The hotel is not the run of the mill big box. It is full of mexican flavor, large enough to feel spacious but small enough so you don,t have to walk miles to get to the beach or pool or dining area. The beach is the best in all Mazatlan. Sand so thick and clean (they rake it) and a large number of palapas available. The pool was heated and like a bathtub and was certainly enjoyed. The staff was very friendly and helpful and remembered everything you told them. Our waiter always remembered my husband liked french fries rather than mashed potatoes. Everything was so clean. I swear they wash the lobby floor 10 times a day. We found the pillows to be a little hard but after asking for softer ones we had them right away. There were a lot of things closed due to the economy but we managed quite well. Instead of the large Fiesta they put on .a mini version and it was wonderful. Some shops around hotel closed but still lots to do . Live music and dancing at night, open air restaurant, great sunsets, Will certainly return and recommend this hotel very highly.

Room Tip: We had an ocean view above the restaurant and some nights the music went quite late but we enjoyed i...
See more room tips
  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review, February 24, 2012
Dear valued guest (CaroleY),

Thank you so much for your continued loyalty to our Hotel and for taking the time to write such a positive comment, it's these kinds of comments that keep me coming back to TripAdvisor every day. I actually think I might have seen you guys dancing up a storm in your balcony, as I recall seeing a couple dancing on the third floor a few weeks back. I will definitely take in to consideration the type of pillows being used and I will try and see about making a change by your next stay. Please feel free to contact me direct in future if I can be of any assistance.

Best wishes and safe travels,
LT VIENT

Lance T. Vient, BSM/MKT
General Operations Manager
Hotel Playa Mazatlan
ltvient@hotelplayamazatlan.com
044-669-913-4754
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
British Columbia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 13, 2012

We were very impressed by the Playa Mazatlan. It is an authentic hotel with a distinct character, rather than a generic big box on the beach. The scale and layout were intimate despite the number of rooms. Yet the hotel itself felt spacious. The staff were attentive and friendly but not interferingly so. The location was ideal- a wide clean beach yet reasonably close to the old town. Quality Mexican music was played most evenings. A good sized warm pool plus smaller pools. We found it provided a lovely mix of Mexican ambience and north american amenities . It is unfortunate that Mazatlan as a whole has been badly hit because of safety concerns and the recession. We felt very safe at all times. I am not at all surprised at the number of returning visitors. And would definitely come back.

Room Tip: Our oceanfront room was great -only noise was the surf!
See more room tips
  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review, February 16, 2012
Dear valued guest (Freyastark),

I want to thank you for taking the time to write a comment about the resort on Tripadvisor. As a member of the Family of owners and Operations manager for the Hotel I take pride in hearing such positive comments about the facility and its staff, I am sure my father and grandmother who have designed the place, will love to hear that their attention to detail and respect for space and privacy have been well received by clients that have traveled so far to visit us. I would like to as well offer my personal assistance if needed in future, in the hopes of facilitating the process of making a reservation as well as to have the opportunity to meet you in person.

Again thank you for your posting, your business and what we hope becomes a continued tradition.

Best wishes and safe travels,
LT VIENT

Lance T. Vient, BSM/MKT
General Operations Manager
Hotel Playa Mazatlan
ltvient@hotelplayamazatlan.com
044-669-913-4754
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Silverdale, Washington
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 11, 2012

We are looking forward to are next trip to the Playa in the spring as we go every year.I have just read some of the previous reviews especially the one stating it is a Bare bones hotel..We don't agree! We stay there because the Hotel to us is on the best beach around the area, Staff is helpful, food is good and not overly expensive. (we happen to enjoy the vendors) especially Raymond and Henry. The rooms are certainly not that fancy but that is not why we go. At this hotel we really experience the true Mexico experience. I do have to say though, the beds could be a little more comfortable. Rooms are clean, love the open air restaurant and the mexican atmosphere. CAN'T wait for our trip in the spring!

  • Stayed April 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review, February 16, 2012
Dear valued guest (claudia096),

Thank you for posting such a positive comment about the Hotel and taking the time to read everything that is out there, your loyalty is much appreciated and as a member of the Family of owners and Operations Manager for the resort I am always touched when our repetitive clients stand up for their opinions. I would love to show you some of our remodeled rooms so that you can get a chance to see some of the more "fancy" rooms we have on the property, as you know we have over a quarter mile of beach front and property to traverse, and it has been built and remodeled over the last 60 years by 4 different generations of family members, this has put us in a unique situation to have close to 29 different amenity and floor plan combinations and over 10 various categories to pick from. In regards to the beds - point taken- we have taken upon ourselves to update and change close to 70% of the beds in the hotel this year as well as change the concretes bases for box springs, so hopefully this makes the quality of your sleep next year improve.

Please feel free to contact me direct if I can be of service or assistance during your next trip, or if any questions arise. We look forward to seeing you again in the Spring.

Best wishes and safe travels,
LT VIENT

Lance T. Vient, BSM/MKT
General Operations Manager
Hotel Playa Mazatlan
ltvient@hotelplayamazatlan.com
044-669-913-4754
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 7, 2012

Hello,
We, as a family, have been traveling to Mazatlan for over 10-12 years and have always stayed at the Hotel Playa Mazatlan. Over the years, less and less travelers are going to Mazatlan and the hotel/town is becoming relatively quiet. I never would have thought the hotel would be so empty as it was in this last trip we took a few weeks ago. Here is why I was extremely disappointed with the hotel and have made the decision that it is time to look elsewhere within Mexico to vacation:(1) Half the hotel is closed, the swimming pool outside our room was freezing cold, yet the pool at the closed end of the hotel was heated. I went to the front desk and asked to turn on the heat the pool outside our room which was never done (in the past if the pools were too hot or cold, you would report it to the front desk, and taken care of immediately). (2) The waterfall/tub area was closed, when I spoke to someone at the front desk they said it was not part of the hotel, yet I explalined to them that they have it advertsied as part of the hotel's pamphlet; (3) Children's activities is completely shut down, which again is in the hotel's pamphlet, advertising tons of kids activities/games. It is understandable that because of the lack of tourist, cuts have to be made, but when I called back in October/November to see what specials were offered at the hotel, I was told there were no specials. At the time of the phone call, I was not aware that amendities were cut out. How can a business expect to charge individuals full amount, yet deliver half of what they promise? They said because of the lack of tourist these items were not being offered, yet they charged me and my family full price. I was told they are considering offering specials for next year, but they maybe a year too late!

Room Tip: Half hotel is shut down, limited on what rooms you want
See more room tips
  • Stayed January 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review, February 16, 2012
Dear values guest (Cynthia B),

I would like to begin by thanking you for taking the time to post a comment on Tripadvisor, the opinions of our guest are what has helped both us find areas of opportunity as well as help our potential guest make educated decisions about where to stay. In regards to your posting concerns, I would like to personally apologize for any confusion or miss understanding in regards to the activities and/or amenities, I would point out that there is a note that speaks to the temporality of the activities and amenities based on season on our site as well as any and all of our publications, this in turn though is not an excuse for not providing you the vacationing experience that you expected. I am currently structuring a department within concierge to take care of activities and the handling of the amenities on the property on a full time basis, as well as just having finished the process of establishing an ongoing Theme Night with show here in the Hotel, hopefully you will give us another chance and get to enjoy it (please feel free to check out our dated pictures online). In regards to the price points and deals on that you have found, I am caught off guard as I know that our rates oscillate between 59.99 - 900 US pending the room type and category that you select, considering that this is a 4 star resort this prices are actually between 15-40% off equal properties. I would love to offer my personal assistance with making further reservations, so that I may assist you in the selection process of your room and price point, so that I may ensure you receive the biggest bang for your buck!

Again thank you for your time and posting, I look forward to hearing back from you soon.

Best wishes and safe travels,
LT VIENT

Lance T. Vient, BSM/MKT
General Operations Manager
Hotel Playa Mazatlan
ltvient@hotelplayamazatlan.com
044-669-913-4754
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blaine, Minnesota
1 review
5 of 5 stars Reviewed February 6, 2012

We have been to the Hotel Playa Mazatlan 18 times in 15 years. I just returned from this year's trip. Sometimes, like this year, I come down with a girlfriend, while my husband stays home in the cold. I cannot begin to stress how safe you feel, even a couple of "old ladies" like us. i was a little saddened that so many of our friends (the staff) have retired, and I miss them very much. The staff you have is wonderful, and so very friendly, it's like missing family when they retire. I like the addition of the sports bar, just that much more friendly!
If we couldn't stay at the Play Mazatlan, we would not be coming back to Mazatlan. It is the best place, especially since I want casual and clean, not pretentious, with the best stretch of beach in all of Mazatlan.
It is so tough to maintain your level of service and amenities during such hard economic times, and I applaud your persistence to strive for excellence. I just wish you didn't have to close down the wing with our favorite room.... maybe next year ....
Thank you for another wonderful memory!

  • Stayed January 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review, February 9, 2012
Dear valued guest (Lisa M),

I am so glad to hear that the Playa still continues to be home for you, and I am flattered that you would not come if it were not for the Hotel, at this point you are pretty much part of the Playa Family and it is always nice to have you ladies visit. I am working hard to open up existing wings and I feel you will be happy to see changes that will be made once we do. In regards to the bar, thank you! I also feel that it brings a much needed amenity to the Hotel and watching Super Bowl on a big screen projector with the ocean in the back was incredible. I am sure that the "Playa Family" members that have retired would love to see and hear from you as well and many of them tend to come back this time as clients, so perhaps on your next trip you will bump into them.

Thanks again for your loyalty and positive feedback.

Best Wishes,
LT VIENT

Lance T. Vient, BSM/MKT
General Operations Manager
Hotel Playa Mazatlan
ltvient@hotelplayamazatlan.com
044-669-913-4754
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Hotel Playa Mazatlan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Playa Mazatlan

Address: Avenida Playa Gaviotas 202 | Zona Dorada, Mazatlan 82110, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Mazatlan
#4 Spa Hotel in Mazatlan
#4 On the Beach Hotel in Mazatlan
#5 Romantic Hotel in Mazatlan
#6 Family Hotel in Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Playa Mazatlan 3*
Number of rooms: 404
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Booking.com, BookIt.com, Orbitz, Despegar.com, Odigeo and Hotels.com so you can book your Hotel Playa Mazatlan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Playa Hotel Mazatlan
Mazatlan Playa Hotel
Hotel Mazatlan Mexico Playa
Playa Mazatlan Hotel

Owners: What's your side of the story?

If you own or manage Hotel Playa Mazatlan, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.