We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not a 5 star” 1 of 5 stars
Review of Crowne Plaza Mazatlan

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Crowne Plaza Mazatlan to your Saves list
Crowne Plaza Mazatlan
3.5 of 5 Hotel   |   Cerritos No 3110 | Marina Mazatlán, Mazatlan 82100, Mexico   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #24 of 76 Hotels in Mazatlan
Vancouver, Canada
1 review
“Not a 5 star”
1 of 5 stars Reviewed 6 days ago NEW

We recently had our wedding at the crowne plaza, it was not what we expected! There was a storm in sept 2014, and it completely destroyed the pool and common grounds! Reluctantly our wedding planner finally told us but took through us hearing through family. She assured us it would be done by the end of Nov - 1st of Dec. well we arrived on Dec 9 and it was completely not done barley useable! The wedding was on the 12 of Dec and the place still wasn't done, we had barely any beach access for our beach wedding! The grounds were dirt, rebar sticking up everywhere. Workers working throughout the wedding! I asked for a discount because the state of the hotel was not what we paid for, and the owner said NO! we also had a condo rented and when we stepped into the room we wanted to leave! Dirty, old, and not nice at all! Our friends stayed in the hotel and the room looked like a dirty disco club. Not a 5 start hotel at all maybe 1 or 2! I would never recommend to anyone!

Room Tip: Do not stay here or have a wedding here!
See more room tips
  • Stayed December 2014, traveled with family
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

187 reviews from our community

Traveler rating
    79
    48
    19
    21
    20
See reviews for
67
64
3
32
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 24, 2014

Its been one of the most wonderful vacation I have ever had, nice rooms, execellent food outstanding service. The weather just perfect and very safe to walk around the city. I hope to be back soon and enjoy some more time and feel like at home, the staff was amazing good and helpfull.

Room Tip: The food is just great, fresh and tasty, and the service is excellent!
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos G, General Manager at Crowne Plaza Mazatlan, responded to this review, August 11, 2014
Thank you so much for the time you took it for leave your comments about your recent experience which are so important to us. It is a pleasure for us to know that our staffs have met your expectations. Once again thank you very much and hope you return soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Queretaro, Mexico
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 3, 2014

Like many other people are saying i expected a bit more from this hotel because it suppose to be a chain hotel. I was a bit disappointed when arriving to the location and saw the rooms. Everything is a bit outdated in the hotel but i have to say the rooms are extremely clean common areas as well very friendly and helpful staff that helped me on several occasions with special requests.

The pool area is excellent lots of space to sit down or lie down on stretchers, towel service and a nice heated pool with nice view over the ocean and direct access to the beach.

If you want to go to the beach and don´t care to much for a super all inclusive hotel i would recommend this hotel.

Room Tip: Ask for a room with jacuzzi the price difference is not that big.
See more room tips
  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos G, Gerente at Crowne Plaza Mazatlan, responded to this review, July 7, 2014
Thank you so much for have been taken the time to leave your comments about your recent experience which are so important to us, especially appreciate your recommendation of the hotel to other potential guests. It is a pleasure for us to know that our staffs have met your expectations. Once again thank you very much and hope you return soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Top Contributor
223 reviews 223 reviews
86 hotel reviews
Reviews in 54 cities Reviews in 54 cities
100 helpful votes 100 helpful votes
2 of 5 stars Reviewed June 19, 2014

I choose this hotel to get a bit of certainty cause its a chain hotel, but i was very disappointed. It's an old property with a lot of opportunity areas such as overall cleaniness in rooms and common areas, the a/c of the room didn't function and with the Mazatlan's weather its a serious drawback, also the place is far from town with is kind of boring. The are no complains about the staff. I ended paying a lot to get the same of a half price local hotel.

  • Stayed June 2014, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos G, Gerente at Crowne Plaza Mazatlan, responded to this review, June 25, 2014
Thank you so much for have been taken the time to leave your comments about your recent experience which are so important to us.
We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 5, 2014

We had our wedding at the Crowne Plaza a couple weekends ago and I'm so glad we did! The actual wedding (beach ceremony & reception) surpassed my expectations. The space was absolutely beautiful and all of our guests kept reminding us that this was the best wedding they'd ever been to (naturally haha). Lindsay Goodman and the rest of the CP staff were very welcoming and always happy to help. Lindsay was our wedding coordinator and she's a logistical goddess with a keen eye for details (she speaks perfect english btw since she's from the U.S.). The rooms themselves are very comfortable and clean. My favorite room was the honeymoon suite ;D (only downside to this one is there's no balcony). Claudia (their concierge) also set us up with a sweet zip lining/atv/tequila tasting tour - I definitely recommend this tour! So much fun!

We stayed at the Crowne Plaza for 7 nights and really enjoyed our time there. I even made friends with the staff! :)

Pros:
*Beautiful, quiet space - nice for relaxing
*Delicious food! I never got sick of their breakfast buffet (and the green juice yummm)
*Friendly and professional staff
*Competitive prices

Cons:
*The CP is about a 7 minute drive to the golden zone (where all the touristy stuff is) so be prepared to spend about $160 - $300 pesos per day depending where you go
*They do not offer all-inclusive rates
*During our stay, one of the elevators didn't go to the 16th floor (our floor) because the button was broken :(

**I would definitely recommend this hotel to friends and family**

About us: we are a couple from San Jose, CA
Wedding date: May 24, 2012

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos G, Gerente at Crowne Plaza Mazatlan, responded to this review, June 12, 2014
Thank you so much for your very favorable comments about our hotel. We especially appreciate your recommendation of the hotel to other potential guests. We work very hard to achieve the level of guest satisfaction that you express in your review. It is gratifying when we receive a comment that covers a broad range of features at the hotel – especially when our friendly staff receives a favorable mention.
Thank you again for your comment and we very much look forward to your next stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Senior Contributor
43 reviews 43 reviews
39 hotel reviews
Reviews in 35 cities Reviews in 35 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed June 1, 2014

Spent there 3 days/2 nights in May. We had a suite with jacuzzi on 4th floor with ocean view. Some things like couch seem dated (stains on it), but overall room was clean. Room was soundproof. Could definitely use more light in the bathroom (ours was kind of dark), but it is a decent size. Bed is comfortable, but pillows were not so comfortable.

All staff is genuinely nice and friendly. Some spoke English. They gave us a couple of snacks and water to welcome us. Their breakfast buffet is great for protein lovers: chicken with vegetables, beef, even tongue! They also have a nice selection of fresh fruits (papaya, melon, pineapple). On one of the days (it was Sunday) breakfast included flan and some other extra foods, like fresh vegetables, soup and pastries.

We did not swim in the ocean because the waves were too big during our stay there, but we walked along the shore (beach is nice with soft sand) and also swam in the pool. There were plenty of chairs under umbrellas, so we never had problems finding a spot.

When we asked about eating out, several places were suggested, mostly within 10-min car ride. We ended up having a dinner in their hotel one night and we also ate in the city center at Pedro y Lola. Getting to city center by bus costs 10 pesos (less than 1 US dollar). The ride took about 30 min. Locals refer to this bus as "verde" (green), but it is a white bus with very little verde on it, so make sure it's going where you need to go before getting on.

Overall recommend and would definitely stay there again!

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos G, General Manager at Crowne Plaza Mazatlan, responded to this review, June 2, 2014
We appreciate the time you took it to leave your comments which are so important to us. It is a pleasure to know that our staff made him feel at home and meet your expectations. Once again thank you very much and hope to return soon, Best Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Paso, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 22, 2014

The best way to describe our wedding at the Crowne Plaza Mazatlan is "A dream come true", it was PERFECT in every way: the event coordination, delicious food, great staff service and a great place to stay.

The best feedback was from our guests from the US and Mexico, who felt the same way than us and had a great time at the event and during their stay at the hotel. We were even happier when they said "this is the best wedding ever!".

Special THANKS to Lindsay Goodman, the Wedding Coordinator of the Crowne Plaza because of the EXTRAORDINARY job she did, taking care of every single detail that we requested for our special day, on time and perfect, just the way we asked.
It was a pleasure working with such a friendly person as her, who is already part of our love story.

Room Tip: The Honeymooners Suite is a great option, a lot of space and one of the most romantic suites in Maza...
See more room tips
  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos G, Gerente at Crowne Plaza Mazatlan, responded to this review, May 3, 2014
We appreciate the time you took it to leave your comments which are so important to us. It is a pleasure to know that our staff made him feel at home and meet your expectations. Once again thank you very much and hope to return soon, Best Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Crowne Plaza Mazatlan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Mazatlan

Address: Cerritos No 3110 | Marina Mazatlán, Mazatlan 82100, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Mazatlan
#9 Spa Hotel in Mazatlan
#18 On the Beach Hotel in Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Mazatlan 3.5*
Number of rooms: 107
Reservation Options:
TripAdvisor is proud to partner with IHG, Cheap Tickets, Expedia, Orbitz, Agoda, Despegar.com, TripOnline SA, Hotels.com, Booking.com and Tingo so you can book your Crowne Plaza Mazatlan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Mazatlan Hotel Mazatlan

Owners: What's your side of the story?

If you own or manage Crowne Plaza Mazatlan, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.