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“Great Service” 5 of 5 stars
Review of Crowne Plaza Mazatlan

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Crowne Plaza Mazatlan
3.5 of 5 Hotel   |   Cerritos No 3110 | Marina Mazatlán, Mazatlan 82100, Mexico   |  
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Ranked #21 of 76 hotels in Mazatlan
Los Angeles, California
1 review
“Great Service”
5 of 5 stars Reviewed 4 weeks ago

Its been one of the most wonderful vacation I have ever had, nice rooms, execellent food outstanding service. The weather just perfect and very safe to walk around the city. I hope to be back soon and enjoy some more time and feel like at home, the staff was amazing good and helpfull.

Room Tip: The food is just great, fresh and tasty, and the service is excellent!
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos G, General Manager at Crowne Plaza Mazatlan, responded to this review, 2 weeks ago
Thank you so much for the time you took it for leave your comments about your recent experience which are so important to us. It is a pleasure for us to know that our staffs have met your expectations. Once again thank you very much and hope you return soon.
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166 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Queretaro, Mexico
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 3, 2014

Like many other people are saying i expected a bit more from this hotel because it suppose to be a chain hotel. I was a bit disappointed when arriving to the location and saw the rooms. Everything is a bit outdated in the hotel but i have to say the rooms are extremely clean common areas as well very friendly and helpful staff that helped me on several occasions with special requests.

The pool area is excellent lots of space to sit down or lie down on stretchers, towel service and a nice heated pool with nice view over the ocean and direct access to the beach.

If you want to go to the beach and don´t care to much for a super all inclusive hotel i would recommend this hotel.

Room Tip: Ask for a room with jacuzzi the price difference is not that big.
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  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos G, Gerente at Crowne Plaza Mazatlan, responded to this review, July 7, 2014
Thank you so much for have been taken the time to leave your comments about your recent experience which are so important to us, especially appreciate your recommendation of the hotel to other potential guests. It is a pleasure for us to know that our staffs have met your expectations. Once again thank you very much and hope you return soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Top Contributor
179 reviews 179 reviews
68 hotel reviews
Reviews in 48 cities Reviews in 48 cities
83 helpful votes 83 helpful votes
2 of 5 stars Reviewed June 19, 2014

I choose this hotel to get a bit of certainty cause its a chain hotel, but i was very disappointed. It's an old property with a lot of opportunity areas such as overall cleaniness in rooms and common areas, the a/c of the room didn't function and with the Mazatlan's weather its a serious drawback, also the place is far from town with is kind of boring. The are no complains about the staff. I ended paying a lot to get the same of a half price local hotel.

  • Stayed June 2014, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos G, Gerente at Crowne Plaza Mazatlan, responded to this review, June 25, 2014
Thank you so much for have been taken the time to leave your comments about your recent experience which are so important to us.
We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 5, 2014

We had our wedding at the Crowne Plaza a couple weekends ago and I'm so glad we did! The actual wedding (beach ceremony & reception) surpassed my expectations. The space was absolutely beautiful and all of our guests kept reminding us that this was the best wedding they'd ever been to (naturally haha). Lindsay Goodman and the rest of the CP staff were very welcoming and always happy to help. Lindsay was our wedding coordinator and she's a logistical goddess with a keen eye for details (she speaks perfect english btw since she's from the U.S.). The rooms themselves are very comfortable and clean. My favorite room was the honeymoon suite ;D (only downside to this one is there's no balcony). Claudia (their concierge) also set us up with a sweet zip lining/atv/tequila tasting tour - I definitely recommend this tour! So much fun!

We stayed at the Crowne Plaza for 7 nights and really enjoyed our time there. I even made friends with the staff! :)

Pros:
*Beautiful, quiet space - nice for relaxing
*Delicious food! I never got sick of their breakfast buffet (and the green juice yummm)
*Friendly and professional staff
*Competitive prices

Cons:
*The CP is about a 7 minute drive to the golden zone (where all the touristy stuff is) so be prepared to spend about $160 - $300 pesos per day depending where you go
*They do not offer all-inclusive rates
*During our stay, one of the elevators didn't go to the 16th floor (our floor) because the button was broken :(

**I would definitely recommend this hotel to friends and family**

About us: we are a couple from San Jose, CA
Wedding date: May 24, 2012

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos G, Gerente at Crowne Plaza Mazatlan, responded to this review, June 12, 2014
Thank you so much for your very favorable comments about our hotel. We especially appreciate your recommendation of the hotel to other potential guests. We work very hard to achieve the level of guest satisfaction that you express in your review. It is gratifying when we receive a comment that covers a broad range of features at the hotel – especially when our friendly staff receives a favorable mention.
Thank you again for your comment and we very much look forward to your next stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Senior Contributor
36 reviews 36 reviews
32 hotel reviews
Reviews in 32 cities Reviews in 32 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed June 1, 2014

Spent there 3 days/2 nights in May. We had a suite with jacuzzi on 4th floor with ocean view. Some things like couch seem dated (stains on it), but overall room was clean. Room was soundproof. Could definitely use more light in the bathroom (ours was kind of dark), but it is a decent size. Bed is comfortable, but pillows were not so comfortable.

All staff is genuinely nice and friendly. Some spoke English. They gave us a couple of snacks and water to welcome us. Their breakfast buffet is great for protein lovers: chicken with vegetables, beef, even tongue! They also have a nice selection of fresh fruits (papaya, melon, pineapple). On one of the days (it was Sunday) breakfast included flan and some other extra foods, like fresh vegetables, soup and pastries.

We did not swim in the ocean because the waves were too big during our stay there, but we walked along the shore (beach is nice with soft sand) and also swam in the pool. There were plenty of chairs under umbrellas, so we never had problems finding a spot.

When we asked about eating out, several places were suggested, mostly within 10-min car ride. We ended up having a dinner in their hotel one night and we also ate in the city center at Pedro y Lola. Getting to city center by bus costs 10 pesos (less than 1 US dollar). The ride took about 30 min. Locals refer to this bus as "verde" (green), but it is a white bus with very little verde on it, so make sure it's going where you need to go before getting on.

Overall recommend and would definitely stay there again!

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos G, General Manager at Crowne Plaza Mazatlan, responded to this review, June 2, 2014
We appreciate the time you took it to leave your comments which are so important to us. It is a pleasure to know that our staff made him feel at home and meet your expectations. Once again thank you very much and hope to return soon, Best Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Paso, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 22, 2014

The best way to describe our wedding at the Crowne Plaza Mazatlan is "A dream come true", it was PERFECT in every way: the event coordination, delicious food, great staff service and a great place to stay.

The best feedback was from our guests from the US and Mexico, who felt the same way than us and had a great time at the event and during their stay at the hotel. We were even happier when they said "this is the best wedding ever!".

Special THANKS to Lindsay Goodman, the Wedding Coordinator of the Crowne Plaza because of the EXTRAORDINARY job she did, taking care of every single detail that we requested for our special day, on time and perfect, just the way we asked.
It was a pleasure working with such a friendly person as her, who is already part of our love story.

Room Tip: The Honeymooners Suite is a great option, a lot of space and one of the most romantic suites in Maza...
See more room tips
  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos G, Gerente at Crowne Plaza Mazatlan, responded to this review, May 3, 2014
We appreciate the time you took it to leave your comments which are so important to us. It is a pleasure to know that our staff made him feel at home and meet your expectations. Once again thank you very much and hope to return soon, Best Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington, Kentucky
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 8, 2014

My wife and i stayed at this hotel for 5 days in March. It was easy to get to from the airport and check in was prompt. We had a plumbing problem in our room and the mamager immediately switched us to a very large ocean view suite at no additional cost. The maid service was prompt and responsive.

I was very impressed with the wait staff. There were several wedding receptions taking place so the staff was extremely busy but were always friendly. Special shoutouts to The Bell Captain, Oscar; the restaurant staff incliuding Julio Campos and Ramon; and the pool side waiter, Oliveres. Despite my extremely limited spanish communication was not a obstacle.

Room Tip: Try and get a room between the 6th and 10 floors. The ocean view from tose rooms are very nice. A...
See more room tips
  • Stayed March 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos G, Gerente at Crowne Plaza Mazatlan, responded to this review, May 3, 2014
Thank you so much for your very favorable comments about our hotel. It is a pleasure for us to know that our staffs have met your expectations. Once again thank you very much and hope you return soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Mazatlan

Address: Cerritos No 3110 | Marina Mazatlán, Mazatlan 82100, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Mazatlan
#17 On the Beach Hotel in Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Mazatlan 3.5*
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Also Known As:
Crowne Plaza Mazatlan Hotel Mazatlan

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