The minute we walked into the lobby, we felt let-down. The lobby is shabby and does not live up to the photos on their website. Maybe if they hadn't used white EVERYTHING, it wouldn't look so dirty and shabby!

It was super busy when we were there, and the pool wasn't worth using. It was packed.

One night, we decided to order room service. They didn't speak English, so I ordered in Spanish. I'm not saying it was GOOD Spanish, but I was trying. After an hour: no food. After calling down to room service and the front desk and being transferred and hung up on a few times, we finally went downstairs. The people at the front desk spoke better English, and were really helpful.

When our food finally arrived, they'd gotten our order wrong. They still charged us for the food they messed up, too. Grr! The food was OKAY. The buffet breakfast in the morning is yummy, though! We really liked that.

And our room was pretty nice. It only had one, tiny trash can in the bathroom. Also, a microfridge, but no microwave. The view is nice, but the windows are pretty smudged and cracked. The bed was SUPER COMFY!

The jacuzzi was nice, but after we filled it, there was a weird, orange film on the top of the water. Ew...?

You can't drink the faucet water, and they provide you with two bottles of water. The room also has a lot of nice amenities, like a razor, toothpaste, lots of soaps, linen spray, mouthwash, etc...

Most of the staff is nice, though. We were the only English-speaking Americans, but that was fine. We just felt like we stuck out.

The style of this hotel is great - ultra-modern and hot pink. Our room (#706), however, had many problems. The bathroom and shower door didn't close properly, even the front door - directly across from the elevators - didn't close entirely and so we were woken up whenever chatty people were coming or going. Besides that, the toilet didn't flush (was fixed), safe wouldn't lock, no hot water at all on the second day. This seems to be a destination for Mexican guests, there was a wedding & a convention during our stay. The biggest drag for us was that the resort is a 10 minute taxi ride from either of the popular zones in Mazatlan - you're kind of far out there. They have really comfy beds though. The maid was excellent (my roommate was super messy) and the restaurant manager is very dedicated.

Very nice hotel and staff. Great pool! Aojos recommend.

We just got back from an amazing 2 week stay at the Crowne Plaza Mazatlan. We had booked the trip in early 2011 after finding an all-inclusive deal that we couldn’t pass up. Truth be told we were a bit worried about what we would find when we got there based on some of the reviews; however, we discovered right away that there was absolutely nothing to worry about!

A recent change in management seems to have improved things at the Crowne. The property itself is immaculate, our room was great (beds were comfortable, which is saying something for anywhere in Mexico) and the staff were, in a word, incredible. They work extremely hard to ensure your every need is taken care of and we’d like to give a shout-out to Rossalio, Ernesto, Hugo, Wendy, Jose, Horacio and all of the staff at the Crowne – thank you so much for making our trip extra-special!

The food was always fresh and was served in a timely manner. There was sufficient variety on the menu to keep us satisfied for the entire two weeks of our stay. When we made a special request they were more than happy to create the meal of our choosing from items on the menu. The wait staff brought drinks to us at the pool/beach as well as items from the snack menu. We especially enjoyed the club sandwich.

If you are looking for a resort that has nightly entertainment and multiple pools/restaurants/bars then we would recommend looking somewhere else. However, we would highly recommend the Crowne Plaza if you are looking for a beautiful place to RELAX and hang out by the pool/beach. You are sure to enjoy the baby-powder sand beaches, amazing sunsets, clean and bright facilities, great staff and impeccable service. Mazatlan is a beautiful place and is safe for anyone who uses common sense when travelling…give the Crowne Plaza a try, you won’t be disappointed!