The minute we walked into the lobby, we felt let-down. The lobby is shabby and does not live up to the photos on their website. Maybe if they hadn't used white EVERYTHING, it wouldn't look so dirty and shabby!
It was super busy when we were there, and the pool wasn't worth using. It was packed.
One night, we decided to order room service. They didn't speak English, so I ordered in Spanish. I'm not saying it was GOOD Spanish, but I was trying. After an hour: no food. After calling down to room service and the front desk and being transferred and hung up on a few times, we finally went downstairs. The people at the front desk spoke better English, and were really helpful.
When our food finally arrived, they'd gotten our order wrong. They still charged us for the food they messed up, too. Grr! The food was OKAY. The buffet breakfast in the morning is yummy, though! We really liked that.
And our room was pretty nice. It only had one, tiny trash can in the bathroom. Also, a microfridge, but no microwave. The view is nice, but the windows are pretty smudged and cracked. The bed was SUPER COMFY!
The jacuzzi was nice, but after we filled it, there was a weird, orange film on the top of the water. Ew...?
You can't drink the faucet water, and they provide you with two bottles of water. The room also has a lot of nice amenities, like a razor, toothpaste, lots of soaps, linen spray, mouthwash, etc...
Most of the staff is nice, though. We were the only English-speaking Americans, but that was fine. We just felt like we stuck out.
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