my family travelled to mazatlan to visit in- laws, so this hotel was booked by my sister-in-law without me knowing anything about it...but very impressed..BEAUTIFUL, very nice staff, and wonderful rooms. the only negative thing i have to say is the restuarant was no good, the staff was nice but the food was a poor attempt at american cuisine...i highly recommed this hotel, i felt safe and felt as if everyone was very helpful

I stayed here for work. I chose the hotel because of the Crowne Plaza Brand and thought it would be one of the best. Upon arrival, the staff was very attentive, welcomed me and acknowledged my Priority Club Gold Status (which was a nice gesture).
By the time I walked into my suite I saw something was missing. I'm not complaining but, for the Crowne Plaza Brand this hotel is missing something that I can't put my finger on. My room had a jacuzzi (nice although I didn't have the time to use it) a nice beach view and an empty mini bar. The bed and its linien looked a bit old. Compared to ther Crowne Plaza properties I've had the fortune of visiting, this one does not meet the standard but, anyway is a nice place to stay. Please keep in mind that this one is quite far away from almost anything and the closest thing you'll find is an Oxxo (convenience store) quite close to it.
Finally, I ordered room service and I enjoyed my dinner as well as the service.
Overall, I would reccomend this place, however, don't expect the luxury of other Crowne Plaza properties.

We stayed here in October of 2009. It was absolutely amazing. Hotel was beautiful, the pool was amazing, and the service was exceptional.

My husband is from Mazatlan and still has family living in the area. When we travel to Mazatlan we try to split our time between staying with family and staying at hotel. This trip we chose a hotel stay for our entire visit, we chose the Crowne Plaza and we couldn't have been happier or more pleased. The condo deal we got from the owner was great! Better than the rate we would have paid for a one bedroom at another hotel. The reception area is great, the infinity pool is amazing, the service was good (as expected, though it could have been a little tiny bit better, what I mean is that half of the staff were not only great, they were awesome, but the other half were not very attentive-the great ones sort of make up for the not so great ones I guess). So, the hotel itself is a very good choice, the view is simply gorgeous, the sunsets are so beautiful to watch either from the balcony or the pool or the beach. The hotel is away from the hustle and bustle of the Zona Dorada, which could be good or could be bad, depending on what you are expecting to do, to me, this is great since we came to Mazatan to relax! But if you want to go down to the Zona Dorada, just get a taxi there (not expensive) and hop on a "pulmonia" on the way back (less expensive than a taxi). BTW, Mazatlan was surprisingly calm and non-violent (unlike what's on the news about Mexico in the US). We've enjoyed our stay and look forward to coming again next year and renting the condo at this hotel again!