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“Just Returned From Another Excellent Stay” 5 of 5 stars
Review of Royal Villas Resort

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Royal Villas Resort
3.5 of 5 Resort   |   Av. Camaron Sabalo No. 500, Mazatlan 82110, Mexico   |  
Hotel amenities
Ranked #26 of 76 Hotels in Mazatlan
Nanaimo, Canada
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Just Returned From Another Excellent Stay”
5 of 5 stars Reviewed January 31, 2012

I just returned from my 8th stay at the Royal Villas and was happy with my stay yet again. Like others have said if you are looking for a large All Inclusive resort than the Royal Villas may not be the best place for you. It is a smaller hotel (by Mexican resort standards) but the location and staff make it our winner above all other resorts in Mazatlan.

The staff are extremely attentive and friendly. We were so happy to see Jesus back at the hotel and Alberto is my new favorite waiter around the pool. The rooms are spacious and modern. The location is fabulous for walking on the beach or on the street. Our #1 thing about the Royal Villas is its location for watching the sunset, the view is stunning.

Yes the rooms on the north side are noisier because of the music from Gus Gus but we just opening the balcony door and enjoy the atmosphere. You're in Mexico on vacation, who can complain about that!

I would highly recommend the Royal Villas and am counting down the days until my next visit.

  • Stayed January 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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169 reviews from our community

Traveler rating
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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Calgary
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 7, 2012

If you are looking for a cookie-cutter resort that can be plopped down in Mexco, Jamacia or Costa Rica, than this is not your place. This is not a resort but a mexician hotel on the ocean. No buffets, entertainment, or selection of restaurants...but beautiful rooms, beautiful views, excellent food and individual attention from the staff because it is so small. This hotel is right in the heart of the golden zone and so it is within walking distance to many places worth seeing. There is one restaurant but the food is amazing. The service was always excellent in the restaurant and by the beach. We ordered huge shrimp cocktails and shrimp with avocado at least twice a day.....the red wine..yum. The food was worth the stay. The pool was heated which was wonderful in the early morning and the late evening. Even during the hot day, the pool was still inviting. The hot tub, on the otherhand, no. Think of the hot tubs people have in their back yard only with green water. This place was not perfect as resorts go, but was perfect as a relaxing vacation. There was never any stress trying to get a spot under a palm overlooking the ocean. There was never any stress ordering food, no reservations needed as it was quite empty. The beds were comfortable and the rooms very clean and attractive. I guess it all depends on what is important to you. I would take the relaxation and good food over the business of the typical resort; maybe not always, but this trip was an experience of the true feel of Mexico. Terrifico!

Room Tip: I have heard the rooms on the side with the club Gus Gus are very noisy, so stay away from that side...
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  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Pender Island, Canada
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed December 24, 2011

My wife and I vacationed at the Royal Villas from December 8 to 15.
The rooms were of 4 star quality..clean, comfortable beds and well appointed. The 4 stars ended there.
The hotel is small with only one bar (at the pool) and one à la carte restaurant (no buffet except at breakfast for the first 3 days).
The restaurant was supposed to be open for lunch and dinner but most days there was no one available to serve you. We ate most lunches at the poolside restaurant (open to the outside and therefore not smoking free)
The breakfast was also served poolside and the selection was limited. We had, for the first three days, an egg/omelette station to make your eggs to order (thank-you Rosa). From the 4th. day on it was order from a menu and not as good.
The service at lunch and dinner was VERY slow and not always what you ordered arrived at your table. Some days we would wait a good 15 minutes between courses and other days the second course would be plopped on the table before the first course was finished.
On Saturday, Sunday and Monday we ordered the filet mignon only to be told "is not available today". On Tuesday at breakfast I cornered the food and beverage manager 'Franco' and complained and said we wanted the filet mignon that evening. We got one each at dinner and they were excellent. IF you are still thinking of going there, don't order the 'garlic mushrooms'. They consisted of a soup bowl full of TINNED mushrooms floating in son kind of garlic gravy.
The "activities area" consisted of a ping pong table, a small pool table and an air hockey table game. When we enquired about a game of pool we were told we had to put coins in to operate it (all inclusive?). Also the Hobie Cat ride was $40.00 most other all inclusives it is included.
Everything we had from bottled water to rum and cokes, food and snacks was written on a bill which you were required to sign. Then at the end of the bartenders shift we had to sign another "summary tape" of all we had consumed on his shift.This practice also extended to the food service, a real pain.
For those who order a pizza at dinner, it was served in an enormous pizza box at your table with side plates to eat from.Talk about cramped eating it was worse than eating on an aircraft in 'cattle class'.
A couple we met there had ordered a pizza for lunch at the pool. After about 45 minutes the called over the waiter and ordered again. The waiter said 'you just had a pizza' and the guy said '"no! we ordered one and it never came". They waited about 30 minutes and a rather "well cooked" pizza arrived.
The bar was supposed to close at 11 p.m. but on our last night they had disappeared by 10:30 this after being served my red wine in a plastic cup. The live entertainment also disappeared at the same time leaving us surprised and disappointed.

We have stayed at dozens of resorts in Mexico and Cuba and this was by far the worst.

Room Tip: Don't go
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  • Stayed December 2011, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, Canada
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 23, 2011

Arrived at Royal Villas December 6th...for a weeks stay all-inclusive. Was a very nice looking property. The room we were given was room 322...front of the hotel. Very large with 2 large balconies/patios....only problem was the noise from Gus Gus across the street until 3 am....
Also the fridge with snacks, beer and waters was empty.
The morning of the second day, we complained to the front desk. Lupita I believe her name was - was more than helpful. She quickly called a bellboy to come and show us a variety of different rooms and let us choose which one we wanted.
Food was more than adequate. Breakfast buffet all week - was great. Omelletes and eggs made to order. Lunch and dinner we ordered of the menu from the bar ..and found the food to be great. Never a bad meal.
Bar service was good..fairly fast. Raphael a waiter for the lounge and pool was great...he took very good care of us.
Beach vendors were quite annoying. I had read here but how annoying the time-share people were at the hotel...and can say that they never did bother us at all. So was not an issue.
Rooms were large. Comfortable beds...nice shower. Very clean. No complaints.
I would definetely return to this property.
Great location on the beach...easy walking.
Only complaint would be the bar closed very early 11 pm. The entertainment ended at 10:30. But Gus Gus across the street , had live music and great food..until the early hours.

  • Stayed December 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steinbach, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 18, 2011 via mobile

Spent a week at this resort not being sure what to expect as we have only mainly stayed at Sandals resorts in the past. Sandals this resort is not but it was pretty nice. The food was very good every day, and the beer was cold. We had a junior suite on the south side after we changed rooms because of the bar Gus Gus being too loud. I had heard it was loud but didn't think it would be that loud. The room was huge, not that we spent much time in it. Our fridge had only been filled twice and only with pop, no beer as was indicated. Not a big deal as we would just drink downstairs anyway. We had lots of fun buying things on the beach and would bring the vendors the pop from the room. If you don't like the salesmen on the beach a polite no thank you and they were on their way. The timeshare people on the street were a different story, you had to be much more firm with them. We chose not to take any tours but did take taxis to old Mazatlan and make our own tour. We had blast doing that, in fact we should have done that earlier in the week so we could have done it more. All in all it was a very good trip and we would recommend the resort if you easy going and like a small and quaint setting. The staff was friendly and we had the most fun with Fernando and Jesus. I'm sure we will be back, it was well worth the money we paid for the trip.

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairbanks, Alaska
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed December 17, 2011

Royal Villas is NOT a resort as they claim. It's just a hotel. Very poor service from the bar.. One bar with bar man but no waiter for the lounge, pool or beach areas. Breakfast buffet closed half way through our visit,. meals came from kitchen if you wished to wait an hour or so. Lunch must be ordered from the bar only with another wait of at least an hour. Our room was not made up on the sixth day until we complained.Hotel itself is beautiful, rooms are also very nice but thats it. The Royal Villas Mazatlan is a definite stay away hotel. You must sign for everything you receive including coffee, drinks and food so we think this place may be in receivership
Again, best to avoid this place.

Room Tip: ocean front for sure, noisy front.
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  • Stayed December 2011, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Langley City, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 14, 2011

We really enjoyed ourselves at Royal Villas. The staff were outstanding and kind! Very friendly and helpful. The food was incredible (truly 4 star and beautiful presentation, amazing) with a an excellent array of choices, sometimes we had to give ourselves enough extra time to make our choice from the menu or take the special for the day - a 3 course meal ( often not on the list of menu choices)- outstanding! All of the waiters were wonderful: we thank them all, sorry for the names we miss: Nicolas, Jesus, Calixto, Alberto, Jose Ramon, Paco, Chuy, Eduardo and Rosa the morning omelet chef.
The front desk were always accommodating and friendly. Anything we needed, we had in a matter of minutes. Always with a smile.
We had live entertainment at every meal, even breakfast. Gabriel plays beautiful Spanish guitar and has a wonderful voice to accompany it. Then in the evening a young woman would entertain in the lounge. Marvelous talent!
Truly, there are no cockroaches! Not possible! Too clean!
Having been to one other all-inclusive, we at first we're alarmed by the signing procedure, but in speaking with the tour operator we were assured it was just formality for the hotel to keep up with their expenditures etc., and after that it was smooth sailing.
In short, we highly recommend Royal Villas, and would go again in a heartbeat!

Room Tip: There all good, view of ocean from every room.
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  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Villas Resort

Address: Av. Camaron Sabalo No. 500, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Top resorts Hotel in Mazatlan
#19 On the Beach Hotel in Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Royal Villas Resort 3.5*
Number of rooms: 125
Official Description (provided by the hotel):
Royal Villas Resort All inclusive a lacarte Description and adventages:THE UPSCALE PROPERTY ON THE BEST BEACH OF MAZATLAN Located right in the heart of the GOLDEN ZONE of MAZATLAN, The Royal Villas resort features: 125 Suites, Jr. Suites and Pent Houses All of them with: Balconies. Kitchenettes and the best beds in town, Enjoy the only Four Diamond restaurant in Mazatlan rated by the AAA : La Hacienda de la Floor Restaurant with fine Mexican cuisine, try our delicious dishes 2007 prize winners, Have fun! during our happy hours at our Lobby Bar with live piano music and a variety of rhythms: Mexican, romantic and Jazz every day from Tuesday to Sunday, from 7:00 to 11:00 p.m. For Breakfast enjoy one on the best buffet breakfast in town, every day from 7:00 to 11:30 a.m. at our Montealban Restaurant, We also offer: Room Service, Acclimatized Swimming Pool, Jacuzzi, Fitness center with Sauna, Game room, Satellite TV, Internet access, Spa Services, daily pool and beach activities for children and adults:Other services: Game Room, Kids club, Baby Seating, Room Service, Meeting facilities up to 200 people, Safety deposit Boxes, Handicap rooms, Non smoking rooms, Beauty Saloon, Valet Parking, Direct Dial Phone System, Purified Water System, Travel Agency, Laundry Service and Laundromat .Satellite Television / Pay per view movies Smoking and Non-Smoking Rooms, Money Exchange and Safety Deposit Boxes, Business Center, M.D. on call, hours, Private Ocean View Balconies Spectacular Sunsets.1.-Location.- Located right in the heart of the golden zone. At one of the best beaches in Mazatlán.2.- EP Plan and All Inclusive a la carte2.- Family suites with Kitchenettes3.-Free internet services4:-Daily pool and beach activities program: Daily beach and pool activities for children and adults• Karaoke• Aqua aerobics• Water polo• Bingo• English classes• Spanish classes• Deer island tours 5.-Meeting facilities for up to 200 guests6.- Catering service for up to 300 guests.7.-Wedding facilities ( full arrangements)8.-Free parking and Valet parking service9.-Free work out room10.-Free Sauna services10.-Spa service ... more   less 
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Also Known As:
Royal Villas Hotel Mazatlan
Royal Hotel Mazatlan
Royal Resort Mazatlan

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