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“Nice room, but.....” 3 of 5 stars
Review of Mayan Palace Mazatlan

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Mayan Palace Mazatlan
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4.0 of 5 Hotel   |   Av Sabalo Cerritos | Zona Hotelera Norte, Mazatlan 82100, Mexico   |  
Hotel amenities
Ranked #44 of 76 Hotels in Mazatlan
Cannon Beach, Oregon
2 reviews
7 helpful votes 7 helpful votes
“Nice room, but.....”
3 of 5 stars Reviewed January 26, 2012

Our room was nice but we weren't given an ocean front room =( and we found out cell phone CHARGERS r considered valuable. Had mine out on the nightstand along with vicodin and a watch and the charger got STOLEN and staff did NOTHING about it.. We got HOUNDED about going on the breakfast, told them up front we weren't interested. Didn't matter! The lady in charge of trying to get us signed up, called MANY times and DIDN"T like hearing "no we ARENT interested". We feel Mazatlan is like our second home and have been going since the late 1980's. We met there and got married there. Definitely wouldn't go back to Mayan Palace, unless we absolutely have to. There are other great resorts to stay at; we've stayed at many and have never had anything stolen before! Also, when we checked out after our stay, the management hounded us for a survey of our opinion of our stay, the same lady that came to tell us that they arent responsible for stolen items.

Room Tip: Make sure all valuables INCLUDING cell phone chargers are put in safe. Mine got stolen, Management c...
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  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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120 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
san juan cosala
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed October 24, 2011

Our fifth trip to Mazatlan. A beautiful city that is virtually abandoned because of the drug cartel and
time share rip offs. Hotel is clean with good service. Prices for food and beverages are way too high and very few people eat or buy drinks. They bring their own . Jewlelry stolen from our room. Management filed a report. Pulman costs $5 for a 1 block ride.Our last visit to Maz. LaJolla time share never returned our deposit. Government has a lot of work to do to turn this city around.

Room Tip: Make sure you do not leave any valuables in the room, including cameras
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  • Stayed October 2011, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed October 17, 2011

We arrived home yesterday from a 1 week vacation at the Mayan Palace and thoroughly enjoyed our stay there. This resort does not compare in size or have the amenities available as other Mayan Palaces that we have stayed in but for the size, they did a very good job at making our stay enjoyable.

We were traveling with another couple and had a 2 bedroom unit on the 3rd floor of the newer Tower behind the Reception area. We had a view of the ocean but we were just above the palm trees so we could not see the beach. We had a very small balcony which was great to watch the beautiful sunsets every night from but did provide much in the way of having a place to sit and lounge around on. The rooms are all huge and and it had a very nice, small but efficient, kitchen which we used every day for Breakfasts. It had an under-counter refrigerator but no dishwasher. All of the kitchen utensils, pots, pans and glassware were available. The coffee maker did not work but had another one there within an hour of when we called about it.

The air conditioning worked great and kept our rooms at a cool 65 degrees. The unit was very clean when we arrived and it was cleaned every day. We really enjoyed the towel sculptures and Hershey Kisses that Ignacia, our cleaning lady, provided everyday.

The TV programming was a little to be desired but we did not go there to sit and watch TV anyway. The only English speaking programs were HBO, Fox News, CNN and Nat Geo. They had good recreation center and internet room which I used everyday with business back home. There is no WIFI available at the resort.

The pool is a lot smaller than most Mayan Palaces but was clean and we had plenty of seating available. The pool bar service is a little spendy and we used sparingly. The beach access had plenty of palapas available but we did not use them The ocean was really rough due to the hurricanes south of Mazatlan and we had some pretty good winds at times. We saw very few beach vendors and that was not a problem. The ones we did talk to, had some great bargains as they were really anxious to make any kind of sale at all.

We only had 2 encounters with the Time Share people and I gently but firmly told them I was not interested and not to waste their time on me. They left us alone except for a couple calls that left a message on the phone but we never did return the calls.

We only ate at the restaurant on site the first night we were there and tried breakfast the next day. After that, we only tried the Poolside Bar / Cafe for lunches and did Room Service on three different evenings. Food was all average to good. Room Service was probably the better of all venues available. Pricing was moderate to high. We found eating at the recommended restaurants in town a little better in quality of food and value. Restaurants recommended to us were Pancho's, Bruha and another one downtown that I have forgotten. They were all good. We had the fresh shrimp at all of them with Bruha being the better place.

We are not into the local tourist attractions and tours so we talked with Manuel, the concierge that was on duty every afternoon, about setting us up with a local guide to show us around Mazatlan. He lined us up with a local Red Line Pulmonia driver named Marcos Antonio Pina who spoke very good English but was confused at times with how fast we Americans speak. He toured us all over Mazatlan for the day and then we rented a car and he took us up into the mountains the next day to a little town called Copala and to a couple other little towns they call Ranches. We were looking for silver and we got some great deals.
The best deals were made in Copala. It was off season so we were the only tourists in the town. We went through the local church (500 years old) and stopped at several little shops. We had lunch at the local hotel / restaurant and had the best meal of our trip. Just local fair with a their famous banana cream pie for desert. All in all, the service and recommendations were right on.

Business was really down and the locals seem to blame most of it on the drug problems they have been having around Mexico along with our recession here in the states. There was a problem downtown on Thursday in an area that we were in on Wednesday and the police killed 7 drug people in a confrontation. But again, if your not looking for drugs and stay in the typical resort areas, you should have no problems. To me it is as safe as any big city if
you use common sense.

We used the King David shuttle from the airport and back. The resort covered the cost from the airport in a big air conditioned bus but cost us $9 ea for the return trip back in a van that was jammed full with very little AC. We were not impressed with how they handled that part of the trip. We used the air conditioned cabs the first couple trips to town but they were so small we started using the pulmonias We rather enjoyed the open air trips over the taxi's. Same price so I guess it is just up to the individual.

All in all, we had a wonderful trip and would recommend to others with no hesitation.

Room Tip: Try to get a room above the 3rd floor in the Tower for a much better view. Even numbered rooms are o...
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  • Stayed October 2011, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
43 reviews 43 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed August 27, 2011

Beautiful resort. The staff were friendly and helpful. Grounds were kept in beautiful shape and the beach was clean.
BUT-beware of them hounding you to have breakfast and tour their resort. We told them from the beginning that we weren't interested in a time share but they called the room in the mornings to remind us that we hadn't booked a breakfast time yet.
On the 2nd last day, we finally agreed to go to the breakfast meeting and quickly informed the sales rep that we had no interest in purchasing a time share since we already have one. He told us to finish the breakfast, we will tour the unit and then we can get on with our day. After the tour, he of course had to take us to his office and go over the speech on the savings, blah blah blah. Once again, we told him we weren't interested. He finally went to get his manager and of course he sat down with us and asked us why we weren't buying. Explained everything to him and then the pressure sales started . He became rude, angry, and I finally had to slam my fists down on the desk and said very loudly that "this meeting is over", before he finally let us go. After that, we were treated differently and luckily this happened on our 2nd last day or it would have ruined the vacation.
I thought the days of pressure selling were over.
This is beyond what should happen. BE VERY CAREFUL!!!

  • Stayed May 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed August 21, 2011

it is too bad to see the tourism so badly hurt in mzt. somehow tho the Mayan Palace is keeping reasonably full relative to the rest of the area. We were very pleased as always with the staff at MP. They want you to enjoy yr vacation. the staff has no leeway to make that happen. the hotel is removed from the old town and hotel zone which makes walking a non starter and going anywhere a long ride. mzt doesn't have the tourism services of pv so you are on yr own to figure it out. The buses and taxis are an affordable working alternative to the pulmonias which are choking with their exhaust and the pulmonia is now the same price as a taxi. the hotel offered no fun programs, ltd menu service. Buffets are the order (supper) of the day but only if you want to overeat. you can lie by a nice pool. have a good drink. enjoy a nice suite. Not all mp rooms have water views and ours did not despite being veteran mp members. we much more enjoyed our stay at casa de leyendas in the old zone. we received excellent restaurant recommendations from the staff. The spa is pricy as is the case as most AI or time shares or US-franchised hotels. Free airport transport was to the hotel not back. there is no wifi. By this point a place of this level should have it for free. instead it is the remote internet room devoid of interest etc. We'll go to PV or Yucatan in the future.

  • Stayed December 2010, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
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Dallas, Texas
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 26, 2011

I just went last week with my family to the Mayan Resort, stayed in the Mayan Palace. We had a great view of the pool and ocean. Everyone is very friendly, and helpful, concierge their helps you book your activity's... you just have to pay at least a day b4 u r to go, which is reasonable. Everyone speaks english very well, for me would have gone either way because I speak Spanish, but for those who dont, you do not have to worry. Bellboys and doorman r great and on are ready when you arrive from the airport or grocery store to get your luggage/groceries out of the taxi and take it to your room. Pool was amazing very clean everyday I saw ppl cleaning it, has a waterfall, they have a DJ as well, and at night karaoke,pool side drinks, beach is walking distance from the pool..literally only takes about 1-2minutes to get there.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
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11 reviews 11 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed April 28, 2011

Weren't sure about staying outside of the Golden Zone are but were glad we did. The bus is right outside the gate, costs under 20 pesos(less than 2 bucks) and takes under 10 minutes. If getting on the older buses always check if it goes to Golden Zone as we once took a bit of a tour with the locals. Never a biggie as someone will overhear and help you get on the right path! We did see the Mega Sore this way. Bus back well before 10 or grab a cab. Negotiate for as little as 5 bucks- tip in. The Golden Zone was not really as "Golden " as I was maybe expecting so were not that sad to get back to our place at the end of the evening. Mazatlan is a little more "old Mexico" than say PV or Cancun. Price wise that works to your advantage as food prices are great! 3 of us ate salad. great ribs, baked potato, rice, veggies and a bucket of beer at Fat Fish for under 30 bucks! Take your lap top or Ipod Touch when going into the Golden Zone and you can find all the free wifi you need. If you can't find it... walk 10 feet and you will! El Paraje(close to Pueblo Bonito) has good lobster special and the BEST tortilla soup EVER! Arribiata (close to Holiday Inn)was really good (especially the pizza and the chicken ceasar panini) and had 2 for 1 drinks. Balboa Club at the Balboa Towers(close to Aqua Grand) was tasty and the margaritas were a little too good (big and strong)! Los Realos beside Senor Frog"s was also really good and had great mango margaritas. Los Choperia (Terazza) across from Pueblo Bonito had the most amazing Imperial Shrimp (ask as it's the chef's specialty but not even on the menu) with cheese and wrapped in bacon. Mayan Palace was very nice overall. Much nicer than the Sea Garden, and bigger rooms(we looked). Pool was very nice and the iguanas(s) around are quite cool!? Pool side cafe was good for snacks and the odd 2 for 1 drink but too pricey for what you get and drinks were just okay. Take a soft cooler bag to take to the beach for beer and waters. While walking on our last day I did see a restaurant right on the beach a few places down (towards town). Wish I had spotted that earlier on in the trip for lunches and snacks! Beach was just okay (especially if you've been to the Riviera Maya side of Mexico. Rocky, rough and lots of shells. Gotta admit the vendors are pretty aggressive and wait at the steps to the beach for you. But hey they are trying to make a living! Time share people in town are some of the most aggressive I've seen as well. Gym was very well equipped. Sun Market was good for picking up groceries. Our 1 bedroom was huge with a king bed and 2 huge couches with trundle beds underneath and lots of extra pillows and bedding. Extra sink outside the bathroom is good and the full size moisturizer and shampoo were very nice. Kitchen has small fridge, microwave, 2 burner stove (don't think it worked though), sink, blender, toaster and coffee maker with filters take coffee and sugar maybe). We originally had a room facing the road (as the desk clerk insisted that was the only thing available even though the fellow Winnipegers right in front of us at check in, we found out later on, somehow got ocean view). Got to say that was pretty noisy by 6 or 7 a.m.. Asked the next day and got no where. Lo and behold the next day, (which was obviously the original desk guys day off), we asked yet again and were given ocean view. Much better! Just have to be persistent. First part of the week the joint was really quiet but as Holy Week was beginning, it really filled up with Mexican vacationers come the weekend. Weather was nice and hot for the most part and we just could not use enough sunscreen it seemed! All in all the Mayan Palace was a big thumbs up for our vacation and we enjoyed Mazatlan! Oh yeah, contact the conceirge about shuttle from the airport, They will do it for free on the way there and charge 90 pesos on the way back. We negotiated with a cab driver for the way back for $30- tip in.

Room Tip: 1 bedroom has 2 huge couches with trundle beds!
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Stayed April 2011, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mayan Palace Mazatlan

Address: Av Sabalo Cerritos | Zona Hotelera Norte, Mazatlan 82100, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Hotel Style:
#5 Luxury Hotel in Mazatlan
Hotel Class:4 star — Mayan Palace Mazatlan 4*
Number of rooms: 268
Official Description (provided by the hotel):
Come to the pearl of the Pacific. This charming spot welcomes you with beautiful beaches and the warm hospitality of its attentive staff. Relax under a palapa on the beach, explore old Mazatlan or indulge your passion for deep-sea fishing. The brand new Mayan Palace Mazatlan spreads out over the ten acre beachfront location featuring spacious one and two bedroom suites with all necessary amenities and full hotel service: Acqua Restaurant, La Ola Beach Bar and Sunset snack-bar. Room service 7:00 to 22:00. Two heated outdoor pools overlooking the Pacific Ocean and one indoor pool for Winter season convenience. Fitness Center, Sun Mini-Super Market on-site, Boutique, Gift shop and many more. ... more   less 
Also Known As:
Mayan Palace Mazatlan Hotel Mazatlan

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