First off, I would like to say how much our group of 23 enjoyed our stay at the Riu Emerald Bay in Mazatlan.
On arrival, it was an easy check-in process for most. We had requested to have all our rooms together on the same floor, but some were not, but never seemed to be an issue for anyone, as much time as you spend in our rooms; it did not cause any issues.
Over the weekend, the resort was much busier than through the week and it was noticed that the staff cater more to their own native Mexican guests which they seem to stay more on the weekends. Through the week, the staff was very accommodating to all of us.
Throughout the week we enjoyed all three of the a la cartes, which were all great. The evening of our night at the steak house, I had left my camera case on a table outside the restaurant area. When I remembered that I left it, it of course of was gone. I spoke to both maître D’s at the steak house and the buffet area, which both had told me that all lost items are to be turned in at the front desk. As I went to the front desk to get a new room key, the Maître D from the buffet and a security guard arrived with my camera case. With much relief, I showed my appreciation to him. Also, another couple from group had a beach game they had brought from home accidentally thrown in the garbage and the staff was good enough to search through and found the game and it was returned to the guests.
I just want to pass on kudos to 2 of the staff members who treated our group like they had known us for years... Hilda in the buffet - amazing lady!!! and Jorge in swim up and entertainment bar area - these 2 should be up for staff awards.....
We also took in eating down the beach at Mr. Lionis (orange building) - great seafood meals. Highly recommended to anyone. Very reasonable prices also - 2 for 1 drinks and the servings are huge, you may want to share. For a couple the cost was $37 USD which included 4 drinks and 2 seafood meals. They also have a zip line tour organized out of this restaurant - this is also highly recommended. For a reasonable price, part of our group took a day and we all enjoyed it, check it out. Cheaper than through the other tour companies.
RIU Management should be proud of this resort. We look forward to another vacation at another RIU All Inclusive Resort in our near future.
- Official Description (provided by the hotel):
- * Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more less
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- Also Known As:
- Riu Emerald Bay Mazatlan