My husband and I traveled from November 1-8 with friends, and married kids with their spouses for a combined group of twelve. Our trip started out with a bang with one of our friends falling and breaking her ankle. She was in the hospital for the first two days, then the rest of the trip in a wheelchair.
We personally have absolutely no complaints with the resort. It was at 33% capacity, so no problems with elevators, etc. Very nice pools, food was fine. If you can't find anything to eat, then there is a problem.
The shows were OK, but the actual entertainers were great. All of them came up and visited after the shows, and were extremely friendly.
Bartenders were awesome, and kept bringing drinks anytime we wanted. Juan and Ismail were awesome and could remember all our names very well. Elmer, Sharro and Alma from the entertainment staff were always coming by to visit us whenever we ran into them, whether we were eating lunch, or at the theatre. Jovan, Edgar and Julio were very very attentive when we were at the buffet. We always tip for good service, and when you do that you will be rewarded.
We made a trip one night to Mr. Lionsos, and it was very good. Had the staff turn off the overhead lights because of bugs, but after that everything was great. The meal was very reasonable and we all had plenty to drink and eat, and for a party of 10 the bill was $225.
The room was always very clean, and they kept our refrigerator stocked at all times, but we made sure everybody received a tip for good service there also. Heard complaints from people that didn't get the great service that we did, and found out they did not do any tipping at all. These people work for a very small salary, so tips are very well appreciated.
So, all in all we had a great trip.
- Official Description (provided by the hotel):
- * Opening summer 2009 * 12 km / 7.45 miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 m2 / 16.15 sq. yards of lush gardens * 10 km / 6.2 miles from various shops * 12 km / 7.45 miles from Mazatlan * 32 km / 19.87 miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more less
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- Also Known As:
- Riu Emerald Bay Mazatlan