The Riu is a beautiful hotel although it is very very massive! We stayed for three days from Friday the 16th to Monday the 19th before moving on to Pueblo Bonito Emerald Bay.
We had a great time mingling with the locals--it was so fun and they are such friendly and gracious people.
We never had an issue with the elevators, check in was quick and easy.
The rooms were a bit on the small side but the balcony and the bathroom is very large. The shower/tub combination is a bit high to climb over and there is also a removable shower head which was a nice feature. The water pressure was fine (for those of us gals that have long hair to wash). There are packets of shampoo, no lotion or conditioner though. The towels are OK, however the bedsheets were very scratchy! They were not comfortable even without a sunburn!
I believe the TV did not have pay per view movies, but then again we never watched TV.
There is a liquor dispenser in the room and the mini-bar is stocked every 2 days, we did have to call to get ours re-stocked.
There is no bottled water at the pool bars--the only place we found bottled water was at the Sports Bar and when they ran out they sent us to the front desk. The water in the room is not drinkable. If you ask for water at the pool bars they will give you a small plastic cup with ice and water.
There is no room service at this hotel. There are snacks in the Sports Bar but this consisted of nachos or a pre-packaged hamburger or hotdog that you could microwave. Once I saw apples in the fridge there also.
As others have commented, the food is no bueno. We found the breakfast buffet to be the best bet. They told us that the breakfast buffet went until 10:30 AM, then it would change to continental breakfast. The hot food was still out when we went in at 10:30 AM. Lunch buffet was not so good but you can grab a plate of pizza or guacamole and chips or whatever appears edible and take it poolside. My hubby tried to get a dish of ice cream one day but it was runny. We were hoping that the Asian buffet would be better, but not so much.
The pool was beautiful and the loungers have pads! Chairs were abundant--no need to have to save a chair when we were there. For those who smoke--smoking is allowed poolside and in the outdoors bars. The swim up bar area became quite crowded and a little dirty and packed with bees towards the end of the afternoon.
The shows were fun-we saw a few. We never made it to the lobby bar nor the diso.
Okay, in the end : Excellent service, food not so good, rooms a bit small, I will rate this hotel a 3.
- Official Description (provided by the hotel):
- * Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more less
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- Also Known As:
- Riu Emerald Bay Mazatlan