-friendly staff, great with kids
-clean!!! Restaurants, facilities, pools, gardens, rooms, bathrooms
-Rooms were quiet
-wide assortment of food available
-free Wifi in lobby
-kids pool area with slides for 1-9 year olds mostly
-quiet rooms, everyone with an ocean view (don't need to pay for an upgrade)
-balcony area handy for drying wet clothes
-pool side drink service at pools without the bar
-other than your room, everything else you need at the hotel is within close proximity on ground levels
-not on a purified water system like some of the other Mexican resort towns- BIG negative vs. e.g.: Riu Santa Fe in Los Cabos (hello traveller's diarrhea!)
-two beds= two double pushed together, so someone is sleeping in the center joint. Makes it a bit awkward. Nice if it were two queen beds, separated. We might as well have gotten one King bed for our family of four, so no one would have woken up wedged in the crack! LOL!
-Beady-eyed black birds squawking all day long poolside & swooping at you and your food near pool areas and open air restaurant areas. They have nets to try to keep them out of the table areas, but they get in anyhow.
-hand soap provided smelled SO bad- bring a bar
-elevators. Ugh. Two sets of three, serving 22 floors. Line ups, long waits, angry lines of people, crowded & full at peak times, doors slam shut on people (don't have a safety recoil feature if you try to put your arm in to stop the door from closing). Can't take the stairs when you're on the 17th floor and have a stroller! Advice: ask for a floor you can walk up to and use the stairs instead of the elevator!!
-wifi is only for 90 mins a day per device, beginning from the time you log on, regardless of whether you spend 90 mins on it, or 5. Bit of a pain if you are used to checking your email several times a day. Now you can't.
-Resort is far from the airport and city, so $$ to travel by taxi there often.
Got a great deal on this all-inclusive trip with Sunwing, but I wouldn't go back because of the lack of purified water at the resort. I've never gotten sick in Puerta Vallarta or Los Cabos, but BOY did we get sick here, even when being careful to use bottled water for everything. We still got a tan, but would rather tan somewhere I won't spend so much time in the bathroom next time. Also a local guest told me that Sinaloa is the second most dangerous province in all of Mexico.
- Official Description (provided by the hotel):
- * Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more less
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- Also Known As:
- Riu Emerald Bay Mazatlan