I went to the Riu Emerald Bay with my wife and two daughters 21&15. My review may have been different had we not gone for Easter. Are you aware that it is the biggest holiday in Mexico followed immediately by a school break and the following weekend is the largest motorcycle rally in Mexico? I wasn't. That was my mistake.
This was our first time spending two weeks at an all inclusive. The first week flew by. We laughed at the people leaving saying that could be us after the first week. A couple of days later we wished it was over. I don't recommend 2 weeks
Ok, the hotel.....all the rooms face the ocean. Apparently paying the premium for ocean view only gets you a higher floor. The view is fantastic. In my opinion all the higher floor does is make you wait longer for an elevator. Elevators which seem to be few and far between, not to mention tiny. If you are at all claustrophobic get a low floor and take the stairs.
The rooms? Nice. Seemed a little dated for a five star but no complaints. I was looking forward to the in room bar but the liquor was nothing short of horrible. Tecate beer is not bad but it was not good.
Whilst on the topic of drinks.....what can I say......worst ever. The best drinks were at the lobby bar after 4pm. Seriously, how much money are they saving on this no name booze. 5 star? I had to go to the gas station to get decent beer.
The food? Hit and miss. The al a carte restaurants....don't bother.
There are some great restaurants just down the beach or several more down the road.
The pools, beach, grounds? Very nice. Chairs on the beach, around the pool, under shades, there is something for everyone.
We went because we got a great deal. It was Mexico. It was nice. But for full price I wouldn't recommend it.
It was about a 15 minute by cab to town and you are somewhat isolated otherwise.
I couldn't help but feel they were getting by on a wing and a prayer. I initially thought service was lacking because of the busy time of year but after that died down so did the staff. I would estimate the staff to guest ratio to be close to half of other 5 star hotels.
Even if you get a deal you should consider the cost of going out to eat and drink (which can be very reasonable) and transportation. Try the bus into town and splurge for the cab back. It adds up.
That being said, it wasn't bad but it isn't what it's made out to be. I recently read that Riu hotels start out all flash and slowly the quality dwindles as they ride the wave of good reviews. I think we missed the peak.
- Official Description (provided by the hotel):
- * Opening summer 2009 * 12 km / 7.45 miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 m2 / 16.15 sq. yards of lush gardens * 10 km / 6.2 miles from various shops * 12 km / 7.45 miles from Mazatlan * 32 km / 19.87 miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more less
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- Also Known As:
- Riu Emerald Bay Mazatlan