Went to Riu EB from March 19-26. Overall a decent stay. Some issues, but not a bad experience. Check in was the best I've seen. All inclusive bracelets put on you on the bus before going into the hotel. Packages with room key, towel card etc. available right when you walk in the door. You are directed to separate room and beer and tequila shots are available as you walk in to pick up your key. Got a king bed for a couple of guys at first, but they corrrected it within an hour. The room was very nice with a spectacular view of the ocean. All rooms are ocean front, a great design for a hotel. Front desk service during the whole vacation was excellent. Sunwing rep meeting the next day is the typical sales job: buy your excursions from us the other guys don't have insurance or are unreliable. Food was overall good. They buffet had a good selection and carved something every night except the first night. Don't know what happened there. Breakfast was good. Fresh juices, egg/omelet station, lot's of bacon. Lunch was ok, except for the days they had a bbq and then lunches were delicious. The ala carts were not good. Asian was a third rate oriental buffet. The one true ala cart was very average. Food was bordering on not ok. We didn't bother with the Italian buffet style speciality restaurant. the buffet has everything you need. The bar quality was surprisingly lacking. They try to hide the good liquor brands and give you no name rot gut unless you ask for a brand by name. Then they go into the cupboard under the bar or in the back room and find you something resembling what you asked for. That's not the bar quality you expect in a Riu. The gym advertised as "state of the art" has a number of new cardio machine and five weight machines one of which didn't work. Its a big space with little equipment. The hotel is quite a distance from town. Went to the golden zone once. Not very golden. Quite shabby. Apparently when the cruise ships stopped coming a lot of stores, bars, and restaurants went under. Didn;t go the the malecon, heard it was better. Socializing was not that easy. Lots of Mexican locals who don't speak English. Got to the point that the hotel was full of mexicans who kind of take over the place. Mexican vacationers travel with all infants, children, and grandma's in tow. Its a good hotel if you like lots of kids. However, even if you are taking your own kids they still might be lonely as the mexican kids speak spanish. Not the place for a solo traveller. Wouldn' recommend it if you are out to party as there is nothing to do after the big show. This place would mostly appeal to couples and families. It is very beautiful. The view from the rooms is spectacular. The beach is long. The water was quite rough, fun for fit people who can swim, a litle scary for others. The life guard closed the beach one day because the currents were just too strong to swim. I think there are a total of five pools. Very lush. A little tough to find good shade on the beach. Palm trees provide it and you have to keep moving to stay in the shade. Overall, a good experience for the money paid. I don't know that I would go back, but if you have booked don't be nervous.
- Also Known As:
- Riu Emerald Bay Mazatlan
- Riu Emerald Bay Hotel
- Official Description (provided by the hotel):
- * Opening summer 2009 * 12 km / 7.45 miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 m2 / 16.15 sq. yards of lush gardens * 10 km / 6.2 miles from various shops * 12 km / 7.45 miles from Mazatlan * 32 km / 19.87 miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Expedia, BookIt.com, Caribbean Online Mgt Corp., Tingo, Priceline, Hotels.com, Agoda and Otel so you can book your Hotel Riu Emerald Bay reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.