We just got back on March 22 after a week at the resort. This was our first time at the resort and Mazatlan and overall enjoyed both. The rooms were excellent, clean, well maintained, and well appointed.The only thing that was a surprise was the lack of bathroom amenities such as shampoo and lotion for a resort with this rating.
The food was very good for a buffet concept however, the "specialty" restaurants fell a bit short
in both service and quality and were not a memorable experience. Two of the three were simply a limited selection theme buffet with poor service. In the future we would pass on this experience and stick with general buffet and also avoid the reservation process.
The quality of the wine throughout the resort was terrible, it tasted like something one of the waiters blended in the kitchen.
As the numbers of guests varied considerably over the week, so did the number of bars that were open, so at times it was a challenge to find a bar that was open.
Evening entertainment was passable, some nights better than others, but entertaining overall.
We were fortunate in that we have friends that have a place in Mazatlan and a vehicle so we did a lot of things off the resort.
If you get tired of the resort food, there is a strip shopping center up the street, within walking distance that has two bars/restaurants that serve great seafood, eg 2- two lobster and large shrimp meals and a bottle of wine . $60 CDN. With entertainment.
The beach is great,all the staff very friendly, excellent service and very good value.
Overall, except for a couple of minor issues we were quite satisfied with this Mazatlan adventure and would come back again.
- Official Description (provided by the hotel):
- * Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Caribbean Online Mgt Corp., BookIt.com, Expedia, Priceline, Orbitz, Despegar.com and Hotels.com so you can book your Hotel Riu Emerald Bay reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Riu Emerald Bay Mazatlan